We chose Renata’s Hearth for a special birthday dinner and left feeling disappointed. While there were some highlights, a continuous series of small mistakes and oversights made the evening feel more ordinary than special — not what you expect at a high-end restaurant inside the Biltmore.
When making our reservation, we noted that my wife has a dairy allergy. Unfortunately, this detail never made it to the staff. Both the hostess and server asked about allergies again, and it quickly became clear they weren’t confident about what dishes were dairy-free or could be modified. While they eventually pieced together options, the process was clunky and slowed down ordering. At a restaurant of this caliber, we expected smoother communication and better staff knowledge.
We both ordered the summer three-course menu. My meal started strong: the tetela and Caesar salad were outstanding. Unfortunately, the wagyu brisket tacos were a letdown — the meat was just okay, the tortillas lacked quality, and the salsas leaned overly sweet without any real heat.
My wife had guacamole and chips (the only dairy-free starter offered), a modified Caesar salad without cheese, and the seabass as her main. The seabass was excellent, though it came with a $25 upcharge and was the only entrée option she could safely order. Each step of her meal required back-and-forth checks with the kitchen, which again chipped away at the dining experience.
One bright spot was the wine service — the sommelier listened carefully to our preferences and recommended a bottle that we thoroughly enjoyed.
But beyond that, the evening was marked by small missteps. Our birthdays, which were noted in the reservation, were acknowledged inconsistently. The hostess seemed aware, but the server was not, and when the manager stopped by, his gesture felt rushed and impersonal. These little errors, paired with the allergy confusion and uneven food quality, took what should have been a memorable evening and made it feel forgettable.
Our bill was around $350, which is what we expected to spend, but the experience didn’t measure up to the cost. For future visits to the Biltmore, we’ll skip Renata’s Hearth and put that money toward extending our stay instead.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Guacamole, Caeser Salad
Toryanni E
This was one of the highlights of a so so staycation.
The first time I had the summer prix fixe menu which is a great deal and has great options I did do the ceviche upgrade, then the Caesar Salad and the Wagyu Brisket.
The sea bass ceviche was amazing with the passion fruit, and I think was my favorite thing I ate the whole stay. The Caesar is a poblano Caesar and very good it's a nice spin on the traditional Caesar. The Wagyu Brisket was perfection and they give you all the stuff to turn it into tacos.
The next time I wanted to try the Charred Strawberry Salad...sooo the first one was set down then taken away because it wasn't right...we were not told what wasn't right. The 2nd one that came out was fine but it really shouldn't be called a Charred Strawberry Salad, habanero from the dressing is the prominent flavor and it's spicy. There are very few strawberries and for some reason they put 4 thin slices of apple across the top. The labneh was a nice touch for cooling the habanero but there were definitely too few strawberries to be called a strawberry salad.
One other thing, there's not a large attention to detail just like in the other areas of the hotel, on the first visit when I ordered the brisket, they put a bunch of whole peppers on my plate but only provided a butter knife, they were very difficult to cut. When they boxed the brisket they just threw everything in 1 box, I'm actually surprised they put the salsa's in containers. But the peppers the brisket, the tortillas and then the sauces just pretty much dumped in 1 box from what I could tell. I also said I was taking the food back to my mom but they only provided 1 set of silverware.
Overall at this staycation I did not feel like I was at a luxury hotel with luxury service everything was just ok. They get 5 stars because the flavors of a few things I had were exceptional and nothing was actually bad.
Atmosphere: 5
Food: 5
Service: 3
Sarah Frampton
Absolutely FABULOUS experience. Spectacular food, drinks & service. Nothing at all could have been better. Thank you for a wonderful evening!
The food was great but a bit spicy for me. Loud atmosphere yet fun. I did not like my server because she approached our table with a loud voice and a dirty stained black apron to take our dinner order. Would you want your ($000’s) food delivered to your table in a dirty apron? The Manager of this restaurant should have more pride and class! Wash the APRONS of the Servers nightly!!!
I didn’t have drinks. The waiter made the difference. We had a rough starton the fixed menu starters (due to me not being able to eat spices ) but when the fish came everything was great . And the server adjusted to bring me what I actually came for which was the sea bass . Anyhow - he was great and that’s the best fish I ever had
LeGregoir
Dynamite.
Alexandra Forseth
Delicious cocktails & unique dishes. Would eat there again!
Heidi Axelrod
Tried the restaurant week menu and it was delicious. The food was amazing. One of the best Paloma's I've ever had and the brisket was so tender. Our server, Alex and team were amazing too. Great evening and will definitely return to sit on the patio next time.
Kathryn Worth
Marco was wonderful. Attentive but never made us feel rushed. Was catching up with a friend I hadn’t seen in years so that was so appreciated. Entire staff was good.Wagu brisket - yum. And liked the kick on melon salad.
Alizen
Renata's Hearth
Located in Arizona Biltmore, this Latin-inspired restaurant is one you'll want to add to your list if you’re visiting in Phoenix.
We dined on a Sunday evening at 6:45 PM and were seated quickly. Our server, Jeff, was lovely and courteous, but unfortunately could not do much to expedite the very painfully slow dinner service. We ordered just 2 entrees and 1 side and it took over 50 minutes to receive them.
*** THE MEAL *** - Roasted Chilean Seabass ($58) — peruvian rice, mole verde, pickled fresno chile. This was TO DIE FOR. Seriously. Perfectly seared on both ends with a delicious flavor to the fish. The rice was adequately served and the mole verde added extra flavor. I wish I had ordered two of these as it was spectacular. - Tomahawk steak ($150) — 32 oz dry aged black angus, chimichurri, cooked medium rare. Like most tomahawk steaks, you really can't go wrong with the cut and flavor. The chimichurri was a great addition and this meal also came with corn and flour tortillas with 3 house made salsas. It was different, eating a tomahawk like a taco, but it was great. Additionally, the pineapple salsa was hands down the best salsa I have ever had and I really don't say that lightly. - Esquites ($12) — sweet corn, green chile butter, epazote, kewpie mayo, queso fresco, and house tajin. While I thought that this was delicious, it was a just a tad too liquidy and the corn was drowning in the concoction.
Overall, the ambiance is lovely and the meal was fantastic. I definitely recommend stopping by if you're staying at the resort. Hilton diamond members are also able to use their myway credit to dine here for added savings.
This restaurant is amazing! The food was so delicious. If you're looking for Latin cuisine at a romantic spot this is your go to. My wife is pescatarian so she was pleasantly surprised to find a well flavored whole branzino dish. We will definitely be back regularly. The food was that good! My only critique is that there are not many vegetable options for side dishes. We 2 appetizers. The seabass and blue crab ceviche is the best I've ever had and the charred octopus was also amazing. I also tried the brisket and it was so tender and cooked perfectly.
Dietary restrictions: They have great options for pescatarians and dairy free options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seabass & Blue Crab Ceviche, Guacamole, Octopus A la Verecruzana, Peruvian Rice
danny pineda
This place exceeded my expectations. The food was so good. The restaurant itself was cozy and intimate. The food was amazing! Marco attended to us. He was so knowledgeable and friendly. We will definitely be back. Thank you guys for such an enjoyable evening.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churros
Lindy Bruzzone
There were no food concessions onsite, but many, nearby.
This is one of our favorite restaurants but we especially love the food and the ambience but Jenele is one of the main reasons we always come back. Don’t hesitate I promise you won’t be disappointed
This place checks all the boxes. Usually hotel restaurants are just OK but this one is worth visiting even as a local. Our waitress was amazing! She was very personable and knew her stuff. Night and day compared to McArthurs. The food here is delicious. The oysters have a yuzu that is full of flavor. The shrimp are large and in a savory sauce. The waitress split our Caesar salad for us, and that too was tasty. The best thing we’ve had a while was the pork belly tacos. Tender and moist. Makes your taste buds dance when added with the pickled onion and pineapple sauce. Hard to save room for dessert but if you do, some good looking ones to share. Renatas was also offering a tasting menu for 65$. At some point you do need to try their house margarita that is smoked infused and a hint of heat.
We chose Renata’s Hearth for a special birthday dinner and left feeling disappointed. While there were some highlights, a continuous series of small mistakes and oversights made the evening feel more ordinary than special — not what you expect at a high-end restaurant inside the Biltmore.
When making our reservation, we noted that my wife has a dairy allergy. Unfortunately, this detail never made it to the staff. Both the hostess and server asked about allergies again, and it quickly became clear they weren’t confident about what dishes were dairy-free or could be modified. While they eventually pieced together options, the process was clunky and slowed down ordering. At a restaurant of this caliber, we expected smoother communication and better staff knowledge.
We both ordered the summer three-course menu. My meal started strong: the tetela and Caesar salad were outstanding. Unfortunately, the wagyu brisket tacos were a letdown — the meat was just okay, the tortillas lacked quality, and the salsas leaned overly sweet without any real heat.
My wife had guacamole and chips (the only dairy-free starter offered), a modified Caesar salad without cheese, and the seabass as her main. The seabass was excellent, though it came with a $25 upcharge and was the only entrée option she could safely order. Each step of her meal required back-and-forth checks with the kitchen, which again chipped away at the dining experience.
One bright spot was the wine service — the sommelier listened carefully to our preferences and recommended a bottle that we thoroughly enjoyed.
But beyond that, the evening was marked by small missteps. Our birthdays, which were noted in the reservation, were acknowledged inconsistently. The hostess seemed aware, but the server was not, and when the manager stopped by, his gesture felt rushed and impersonal. These little errors, paired with the allergy confusion and uneven food quality, took what should have been a memorable evening and made it feel forgettable.
Our bill was around $350, which is what we expected to spend, but the experience didn’t measure up to the cost. For future visits to the Biltmore, we’ll skip Renata’s Hearth and put that money toward extending our stay instead.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Guacamole, Caeser Salad
This was one of the highlights of a so so staycation.
The first time I had the summer prix fixe menu which is a great deal and has great options I did do the ceviche upgrade, then the Caesar Salad and the Wagyu Brisket.
The sea bass ceviche was amazing with the passion fruit, and I think was my favorite thing I ate the whole stay. The Caesar is a poblano Caesar and very good it's a nice spin on the traditional Caesar. The Wagyu Brisket was perfection and they give you all the stuff to turn it into tacos.
The next time I wanted to try the Charred Strawberry Salad...sooo the first one was set down then taken away because it wasn't right...we were not told what wasn't right. The 2nd one that came out was fine but it really shouldn't be called a Charred Strawberry Salad, habanero from the dressing is the prominent flavor and it's spicy. There are very few strawberries and for some reason they put 4 thin slices of apple across the top. The labneh was a nice touch for cooling the habanero but there were definitely too few strawberries to be called a strawberry salad.
One other thing, there's not a large attention to detail just like in the other areas of the hotel, on the first visit when I ordered the brisket, they put a bunch of whole peppers on my plate but only provided a butter knife, they were very difficult to cut. When they boxed the brisket they just threw everything in 1 box, I'm actually surprised they put the salsa's in containers. But the peppers the brisket, the tortillas and then the sauces just pretty much dumped in 1 box from what I could tell. I also said I was taking the food back to my mom but they only provided 1 set of silverware.
Overall at this staycation I did not feel like I was at a luxury hotel with luxury service everything was just ok. They get 5 stars because the flavors of a few things I had were exceptional and nothing was actually bad.
Atmosphere: 5
Food: 5
Service: 3
Absolutely FABULOUS experience. Spectacular food, drinks & service. Nothing at all could have been better. Thank you for a wonderful evening!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Mole Negro-Rubbed Smoked Wagyu Brisket, Caeser Salad
The food was great but a bit spicy for me.
Loud atmosphere yet fun. I did not like my server because she approached our table with a loud voice and a dirty stained black apron to take our dinner order. Would you want your ($000’s) food delivered to your table in a dirty apron? The Manager of this restaurant should have more pride and class! Wash the APRONS of the Servers nightly!!!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Guacamole, Mole Negro-Rubbed Smoked Wagyu Brisket, Cochinita Pibil, Seabass \u0026 Blue Crab Ceviche, Caeser Salad
I didn’t have drinks. The waiter made the difference. We had a rough starton the fixed menu starters (due to me not being able to eat spices ) but when the fish came everything was great . And the server adjusted to bring me what I actually came for which was the sea bass . Anyhow - he was great and that’s the best fish I ever had
Dynamite.
Delicious cocktails & unique dishes. Would eat there again!
Tried the restaurant week menu and it was delicious. The food was amazing. One of the best Paloma's I've ever had and the brisket was so tender. Our server, Alex and team were amazing too. Great evening and will definitely return to sit on the patio next time.
Marco was wonderful. Attentive but never made us feel rushed. Was catching up with a friend I hadn’t seen in years so that was so appreciated. Entire staff was good.Wagu brisket - yum. And liked the kick on melon salad.
Renata's Hearth
Located in Arizona Biltmore, this Latin-inspired restaurant is one you'll want to add to your list if you’re visiting in Phoenix.
We dined on a Sunday evening at 6:45 PM and were seated quickly. Our server, Jeff, was lovely and courteous, but unfortunately could not do much to expedite the very painfully slow dinner service. We ordered just 2 entrees and 1 side and it took over 50 minutes to receive them.
*** THE MEAL ***
- Roasted Chilean Seabass ($58) — peruvian rice, mole verde, pickled fresno chile. This was TO DIE FOR. Seriously. Perfectly seared on both ends with a delicious flavor to the fish. The rice was adequately served and the mole verde added extra flavor. I wish I had ordered two of these as it was spectacular.
- Tomahawk steak ($150) — 32 oz dry aged black angus, chimichurri, cooked medium rare. Like most tomahawk steaks, you really can't go wrong with the cut and flavor. The chimichurri was a great addition and this meal also came with corn and flour tortillas with 3 house made salsas. It was different, eating a tomahawk like a taco, but it was great. Additionally, the pineapple salsa was hands down the best salsa I have ever had and I really don't say that lightly.
- Esquites ($12) — sweet corn, green chile butter, epazote, kewpie mayo, queso fresco, and house tajin. While I thought that this was delicious, it was a just a tad too liquidy and the corn was drowning in the concoction.
Overall, the ambiance is lovely and the meal was fantastic. I definitely recommend stopping by if you're staying at the resort. Hilton diamond members are also able to use their myway credit to dine here for added savings.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tomahawk
Restaurantji Recommends
This restaurant is amazing! The food was so delicious. If you're looking for Latin cuisine at a romantic spot this is your go to. My wife is pescatarian so she was pleasantly surprised to find a well flavored whole branzino dish. We will definitely be back regularly. The food was that good! My only critique is that there are not many vegetable options for side dishes. We 2 appetizers. The seabass and blue crab ceviche is the best I've ever had and the charred octopus was also amazing. I also tried the brisket and it was so tender and cooked perfectly.
Dietary restrictions: They have great options for pescatarians and dairy free options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seabass & Blue Crab Ceviche, Guacamole, Octopus A la Verecruzana, Peruvian Rice
This place exceeded my expectations. The food was so good. The restaurant itself was cozy and intimate. The food was amazing! Marco attended to us. He was so knowledgeable and friendly. We will definitely be back. Thank you guys for such an enjoyable evening.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churros
There were no food concessions onsite, but many, nearby.
Atmosphere: 5
Service: 5
Recommended dishes: Churros, Basque Sandwich Bites
This is one of our favorite restaurants but we especially love the food and the ambience but Jenele is one of the main reasons we always come back.
Don’t hesitate I promise you won’t be disappointed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked Wagyu Brisket, Guacamole, Margarita Flight
This place checks all the boxes. Usually hotel restaurants are just OK but this one is worth visiting even as a local. Our waitress was amazing! She was very personable and knew her stuff. Night and day compared to McArthurs. The food here is delicious. The oysters have a yuzu that is full of flavor. The shrimp are large and in a savory sauce. The waitress split our Caesar salad for us, and that too was tasty. The best thing we’ve had a while was the pork belly tacos. Tender and moist. Makes your taste buds dance when added with the pickled onion and pineapple sauce. Hard to save room for dessert but if you do, some good looking ones to share. Renatas was also offering a tasting menu for 65$. At some point you do need to try their house margarita that is smoked infused and a hint of heat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caeser Salad
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