I ordered a chicken maple butter & egg sandwich along with a Treinta water. I received my sandwich very quickly, but not my Treinta water. I talked to the bartender and told her that I ordered a Treinta water. She told me that I needed to wait because there was a line for drinks in front of my order. So I stood there and waited 10 minutes or so to receive water. The lady who was behind me received her green tea so I was starting to get confused. The bartender finally followed up and asked me my name, and I gave it to her. When they checked, they found out that the cashier never put my order in for the Treinta water. The cashier then offered to charge me $1.00 for the Treinta cup or give me a smaller cup for free. The bartender had already poured the water but was waiting for payment. I was baffled because I had already paid and was not trying to get back in line to pay for a $1.00 Treinta water. Especially since I already waited over 10-15 minutes to get water. So I left. Not an enjoyable experience whatsoever.
Service: 1
Gina Tamayo van der Linde
My orders were prompt and done well, and baristas were very busy all day. However, Starbucks rewards program is not honored. Happen to hear of a Starbucks promotion? “We don’t do that here”. Generous tip seems expected. No seating, not even to wait. Atmosphere ranged from neutral to not welcoming, just head down, get your order and go. For a store that is so highly lucrative, you can afford to be more friendly and down to Earth.
Atmosphere: 2
Food: 5
Service: 3
Muhammad Khan
Good place inside jw Marriot. Opens at 6 am. Perfect timing for my
Atmosphere: 5
Food: 5
Service: 5
Carlson Joshua
Decided to get out of the heat and grab something cold with my little man. Service was great and our beverages were perfect. Great to have in the resort.
Atmosphere: 4
Food: 5
Service: 5
Mick Haley
Very pushy about giving a tip, almost mandatory. The barista made ordering coffee so awkward.
Atmosphere: 3
Food: 5
Service: 1
Scottys Stunt and Tactical Driving Course
Super good Baristas at this location.Service with a
Atmosphere: 5
Food: 4
Service: 5
Linda Peters
Horrible customer service and very rude. Employees were grumpy and had to make my drink 3 times before got it right. Not a good representation of starbucks at all.
Rahul
My wife ordered a coffee this morning. When they asked for a tip before providing any service, she said no, and the manager aggressively said with an attitude, “you don’t want to tip??” and proceeded with rolling her eyes and giving my wife hostile stares.Talk about entitlement and an extremely hostile environment.
Brian Dillon
Woke up early and slipped out of room to do some make some phone calls. Went though the line the first time and ordered myself a coffee and a breakfast sandwich. Tipped a nominal amount. Which i don't normally do. Not that hard to pour a black coffee and put a frozen sandwich into a warming oven. The wife just woke up called and wanted something too. I order the same thing. This time with no tip. Waitress grabs receipt after i sign it and cross out the tip line. She rolls her eyes and looks at it with disgust.Starbucks, pay attention. It's people like myself that are never going to come back if you expect a tip. Remove the tip option and pay your employees more. It's that simple.
Yulia Baldwin
Whatever you wish to order is not available. Not even a wedge of lemon for your bagged black tea that they charge $4 for
Great ambiance and location to have a coffee. There are warm hearths outside and you can't beat the nature and the beauty. Except for the Coffee that tastes terrible. They do not know how to make beverages that one can remember. The Macchiato was sweet and not mingled well with the best coffee roast and milk. Just quite disappointing. Even making coffee at home is better than this.
jet peterson
awful service
Yulia B
Whatever you wish to order is not available. Not even a wedge of lemon for your bagged black tea that they charge $4 for
Chris W.
I am not a big Starbucks fan to start, and this is a poor Starbucks. You should know that I am a coffee n**** and roast my own coffee beans at home. Therefore I have high standards, but am forced to find coffee where I can when not at home. Starbucks roasts their beans very dark, so the roast flavor overpowers the bean's natural flavor, thereby providing consistency at a cost of flavor. This is my primary complaint at the corporate level. Additionally, if Starbucks is going to call their workers "baristas" then the need to properly train them as a barista. I don't blame the employees for their lack of knowledge. For example, I ordered a black Verdana (light blonde roast) this morning. The sign said it was available as a pour over brew. This is a superior brew method, and how I brew at home. The "barista" said they already had veranda coffee brewed via drip machine. I told her I understood, but told her that I preferred the pour over method. She responded that "pour over" simply means they can make one cup at a time and only do this when there isn't any available from the drip machine. She didn't not understand the difference in coffee brewed via the two different methods. It's like the difference between cooking hamburgers via outside grill vs pan in the stove. She was not a barista. I needed my morning coffee so I took a cup from drip machine.
Debra J
It is great to have it in the hotel but it is a 30 minute line to get a cup of coffee. No one told us there is a coffee maker in the bedside cabinet either so we waited and waited for the cup of Jo
I ordered a chicken maple butter & egg sandwich along with a Treinta water. I received my sandwich very quickly, but not my Treinta water. I talked to the bartender and told her that I ordered a Treinta water. She told me that I needed to wait because there was a line for drinks in front of my order. So I stood there and waited 10 minutes or so to receive water. The lady who was behind me received her green tea so I was starting to get confused. The bartender finally followed up and asked me my name, and I gave it to her. When they checked, they found out that the cashier never put my order in for the Treinta water. The cashier then offered to charge me $1.00 for the Treinta cup or give me a smaller cup for free. The bartender had already poured the water but was waiting for payment. I was baffled because I had already paid and was not trying to get back in line to pay for a $1.00 Treinta water. Especially since I already waited over 10-15 minutes to get water. So I left. Not an enjoyable experience whatsoever.
Service: 1
My orders were prompt and done well, and baristas were very busy all day. However, Starbucks rewards program is not honored. Happen to hear of a Starbucks promotion? “We don’t do that here”. Generous tip seems expected. No seating, not even to wait. Atmosphere ranged from neutral to not welcoming, just head down, get your order and go. For a store that is so highly lucrative, you can afford to be more friendly and down to Earth.
Atmosphere: 2
Food: 5
Service: 3
Good place inside jw Marriot. Opens at 6 am. Perfect timing for my
Atmosphere: 5
Food: 5
Service: 5
Decided to get out of the heat and grab something cold with my little man. Service was great and our beverages were perfect. Great to have in the resort.
Atmosphere: 4
Food: 5
Service: 5
Very pushy about giving a tip, almost mandatory. The barista made ordering coffee so awkward.
Atmosphere: 3
Food: 5
Service: 1
Super good Baristas at this location.Service with a
Atmosphere: 5
Food: 4
Service: 5
Horrible customer service and very rude. Employees were grumpy and had to make my drink 3 times before got it right. Not a good representation of starbucks at all.
My wife ordered a coffee this morning. When they asked for a tip before providing any service, she said no, and the manager aggressively said with an attitude, “you don’t want to tip??” and proceeded with rolling her eyes and giving my wife hostile stares.Talk about entitlement and an extremely hostile environment.
Woke up early and slipped out of room to do some make some phone calls. Went though the line the first time and ordered myself a coffee and a breakfast sandwich. Tipped a nominal amount. Which i don't normally do. Not that hard to pour a black coffee and put a frozen sandwich into a warming oven. The wife just woke up called and wanted something too. I order the same thing. This time with no tip. Waitress grabs receipt after i sign it and cross out the tip line. She rolls her eyes and looks at it with disgust.Starbucks, pay attention. It's people like myself that are never going to come back if you expect a tip. Remove the tip option and pay your employees more. It's that simple.
Whatever you wish to order is not available. Not even a wedge of lemon for your bagged black tea that they charge $4 for
Restaurantji Recommends
Great ambiance and location to have a coffee. There are warm hearths outside and you can't beat the nature and the beauty. Except for the Coffee that tastes terrible. They do not know how to make beverages that one can remember. The Macchiato was sweet and not mingled well with the best coffee roast and milk. Just quite disappointing. Even making coffee at home is better than this.
awful service
Whatever you wish to order is not available. Not even a wedge of lemon for your bagged black tea that they charge $4 for
I am not a big Starbucks fan to start, and this is a poor Starbucks. You should know that I am a coffee n**** and roast my own coffee beans at home. Therefore I have high standards, but am forced to find coffee where I can when not at home. Starbucks roasts their beans very dark, so the roast flavor overpowers the bean's natural flavor, thereby providing consistency at a cost of flavor. This is my primary complaint at the corporate level. Additionally, if Starbucks is going to call their workers "baristas" then the need to properly train them as a barista. I don't blame the employees for their lack of knowledge. For example, I ordered a black Verdana (light blonde roast) this morning. The sign said it was available as a pour over brew. This is a superior brew method, and how I brew at home. The "barista" said they already had veranda coffee brewed via drip machine. I told her I understood, but told her that I preferred the pour over method. She responded that "pour over" simply means they can make one cup at a time and only do this when there isn't any available from the drip machine. She didn't not understand the difference in coffee brewed via the two different methods. It's like the difference between cooking hamburgers via outside grill vs pan in the stove. She was not a barista. I needed my morning coffee so I took a cup from drip machine.
It is great to have it in the hotel but it is a 30 minute line to get a cup of coffee. No one told us there is a coffee maker in the bedside cabinet either so we waited and waited for the cup of Jo