The Cheesecake Factory

Name: The Cheesecake Factory
Address: 2402 E Camelback Rd Space #101, Phoenix, Arizona, 85016, US
Telephone: (602) 778-6501
Price range: $$
Rating: 3.7

$$ • American, Vegan

Hours:
2402 E Camelback Rd Space #101, Phoenix
(602) 778-6501

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About Cheesecake Factory

The Cheesecake Factory offers a mixed dining experience. While the service is often praised as fantastic, attentive, and caring, the food quality can be inconsistent. The restaurant's atmosphere is generally welcoming, with a full-service staff catering to customers' needs. Some diners report delicious, flavorful meals with fresh ingredients, such as the shrimp scampi, which is served with six jumbo shrimp, and the Very Cherry Chocolate cheesecake, which is a favorite for dessert. Others mention that dishes can sometimes taste bland or fall short of expectations. Overall, the Cheesecake Factory provides a variable dining experience, with excellent service sometimes overshadowing the quality of the food.

The music volume can be an issue, with some guests finding it too loud, making conversations or hearing orders difficult. The atmosphere in the back room is described as dreary and dated, causing claustrophobia in some diners. However, the Keirland location is noted as a much nicer restaurant with better food quality. During busy times, the hosting staff is helpful and efficient, ensuring families are seated quickly despite the crowds. The wait staff is friendly and engaging, often sharing jokes, which adds to the positive experience.

Despite mixed reviews, the restaurant offers standout dishes like the Snickers cheesecake, often described as the best ever, and the Pasta da Vinci, which is praised for its flavor. Many customers appreciate the decor and the convenience of paying on their phones at check-out. Overall, the Cheesecake Factory provides a varied dining experience, with both positive and negative aspects reported by customers.