The Habit Burger Grill

Name: The Habit Burger Grill
Address: 4125 W Thunderbird Rd, Phoenix, Arizona, 85029, US
Telephone: (602) 806-0025
Price range: $
Rating: 3.1

$ • Fast Food, Salad, Burgers

Hours:
4125 W Thunderbird Rd, Phoenix
(602) 806-0025

Menu Order Online

About The Habit Burger Grill

The Habit Burger Grill is a local fast-food restaurant known for its fresh flavors and quality of burgers, fries, and onion rings. Many customers praise the well-cooked, juicy burgers with fresh, crisp vegetables and enjoy the charcoal-grilled flavor of the patties. The mushroom burger is particularly tasty, and the fries and onion rings are described as craveable with a satisfying crispness. The restaurant also offers milkshakes that are highly appreciated for their great taste.

Customers appreciate the friendly service, with staff who are welcoming and helpful, though many rely on self-serve kiosks. Some find the process of ordering with coupons or using the kiosks takes a bit of time, especially when staff members need to come off the food prep line to assist. The restaurant is noted for serving food fresh and hot, which adds to the overall positive experience.

However, there have been issues with consistency. Some customers reported incorrect orders, overcooked food, or items running out of ingredients, leading to refunds that were not always processed properly. One customer shared a frustrating story about being charged $36 without receiving a refund, despite multiple attempts to resolve the issue through franchise and corporate channels. The response from management was often a generic apology, which left some customers feeling ignored and skeptical about future visits.

Despite these problems, many customers still prefer The Habit Burger Grill over other fast-food options for its fresh, flavorful burgers, especially the char burger with cheese and fries. The fries are enjoyed dipped in ranch, though some recommend less salt on them. Overall, the restaurant has a loyal following but needs to improve its consistency and customer service to maintain a better reputation.