Nora is an amazing server, she deserves more hours
Dylan Larson
Carson was a great server
Haley Mazza
Carson was great!
Chris Brenner
YouTube video: youtu.be/QIIil38e0SY – trust me!
OR
put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way.
I will only respond to commenters who directly address a specific point(s) which has been made in the video.
Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me.
The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right.
She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again.
I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow.
She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory.
There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close.
#restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
Victoria Beeler
Ordered takeout from here — several things were missing from our order and food was ice cold. Very disappointing. Tasted pretty mediocre once we reheated it.
Atmosphere: 2
Food: 2
Service: 1
Grant Davis
Victoria was a great waitress and made the experience worth coming in at 1am
Atmosphere: 4
Food: 3
Service: 5
Brandon O'Neal
Victoria was very patient and provide great quality service and was always very sweet!
Atmosphere: 5
Food: 5
Service: 5
Erin Trauntvein
weird of them to ask me to leave a review but sonja was delightful
Justin’s service was amazing, our needs were met in a timely fashion. Will definitely be returning!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Belgian Waffle, Crepes, Buttermilk Pancakes, Colorado Omelette
Kaitlyn Humphrey
Sonja was a great waitress and was prompt with our order! Everything was great and the staff is awesome!
Atmosphere: 5
Food: 5
Service: 5
Kira Caspers
Sonya’s service was so fast!
Atmosphere: 5
Food: 5
Service: 5
Michael Gregg
My wife and I had a great experience eating here and our server Sonya was a delight. She was personable and very prompt. Too bad everyone couldn’t get served by Sonya!
Nora is an amazing server, she deserves more hours
Carson was a great server
Carson was great!
YouTube video: youtu.be/QIIil38e0SY – trust me! OR put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way. I will only respond to commenters who directly address a specific point(s) which has been made in the video. Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me. The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right. She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again. I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow. She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory. There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close. #restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
Ordered takeout from here — several things were missing from our order and food was ice cold. Very disappointing. Tasted pretty mediocre once we reheated it.
Atmosphere: 2
Food: 2
Service: 1
Victoria was a great waitress and made the experience worth coming in at 1am
Atmosphere: 4
Food: 3
Service: 5
Victoria was very patient and provide great quality service and was always very sweet!
Atmosphere: 5
Food: 5
Service: 5
weird of them to ask me to leave a review but sonja was delightful
Atmosphere: 3
Food: 3
Service: 5
Sonya was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chocolate Chip Pancakes
The service was great and the food was amazing, our server Jessi was fantastic and overall was amazing here!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Justin’s service was amazing, our needs were met in a timely fashion. Will definitely be returning!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Belgian Waffle, Crepes, Buttermilk Pancakes, Colorado Omelette
Sonja was a great waitress and was prompt with our order! Everything was great and the staff is awesome!
Atmosphere: 5
Food: 5
Service: 5
Sonya’s service was so fast!
Atmosphere: 5
Food: 5
Service: 5
My wife and I had a great experience eating here and our server Sonya was a delight. She was personable and very prompt. Too bad everyone couldn’t get served by Sonya!
Atmosphere: 5
Food: 5
Service: 5
Sonya was amazing! Best breakfast ever!
Atmosphere: 5
Food: 5
Service: 5
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