I’ve been a loyal Starbucks customer for years and have always had positive experiences, up until recently at this location.
I ordered an iced caramel latte, and when my name was called and an iced latte was placed on the counter, I assumed it was mine and took it. I didn’t realize until later that my order had accidentally been rung up as a hot drink.
Instead of handling the mix-up with understanding, the manager, Robbie, spoke to me in an incredibly rude and condescending manner. Even after I apologized multiple times for not checking the name on the drink, he continued to scold me, which was both humiliating and completely unnecessary. I understand that people have off days, but I have never been so humiliated over such a simple mistake.
I was hoping to escalate the situation to the store manager only to find out that Robbie was the manager. I was shocked that someone in a leadership role would treat a customer this way.
The truth is, his behavior was unacceptable. I’ve never felt so disrespected at any Starbucks, and I truly hope no one else has to go through what I experienced. Everyone deserves to be treated with kindness and respect no matter if a mistake is made. I hope in the future he can give grace to future customers.
Ethan Anderson
No Parking no wifi
Maxx Mayberry
Been to this location 4 times, every time they take my order while looking at the cash in my hand, ask my name tell me the total and then say “oh sorry we’re not taking cash right now.” Cashless Starbucks I guess
Atmosphere: 1
Food: 1
Service: 1
Erin “Maxcel” Celine
Used to be some really cool small businesses here, now it’s vapid and mediocre. Stop giving your money to mid greedy monopolies and support small business where you can actually change someone’s life with your dollars.
Atmosphere: 1
Food: 1
Service: 2
Marlena Joiner
Great service!
Atmosphere: 5
Food: 5
Service: 5
J.A. Sef
The site is nice and food is standard. It is problematic if you want to get some work done and need internet. There is no complimentary WiFi as of 5/22/2024.
Saud As
Everything is good except there no wifi.
Atmosphere: 5
Food: 5
Service: 1
Yeachan Choi
It's just like any other Starbucks. But I thought all of Starbucks stores have wifi. It was disappointing to know that this place doesn't have one. ? If you are just here to take out or talk, then it won't be a problem.
Atmosphere: 4
Food: 3
Service: 2
Shawn S
Great location, people and service. The only problem is the drinks are never consistent. Please teach the team how to make the Cream Cold Brews. Thank you!
Atmosphere: 5
Food: 2
Service: 5
Patricia Labas
Always friendly! Not always super fast but the staff is kind, the coffee is good, and the place is clean.
Love this place!! There is an artist that works here as well, he's so talented!! Thank you guys for being amazing. ♡♡♡
Kate
☕️
Logan Kenneth Draney
i went to one in florida, man walked in naked, my children were there. he ended getting shot by cop after he pulled aa revolver on cops. sooooo....i dunno
I’ve been a loyal Starbucks customer for years and have always had positive experiences, up until recently at this location.
I ordered an iced caramel latte, and when my name was called and an iced latte was placed on the counter, I assumed it was mine and took it. I didn’t realize until later that my order had accidentally been rung up as a hot drink.
Instead of handling the mix-up with understanding, the manager, Robbie, spoke to me in an incredibly rude and condescending manner. Even after I apologized multiple times for not checking the name on the drink, he continued to scold me, which was both humiliating and completely unnecessary. I understand that people have off days, but I have never been so humiliated over such a simple mistake.
I was hoping to escalate the situation to the store manager only to find out that Robbie was the manager. I was shocked that someone in a leadership role would treat a customer this way.
The truth is, his behavior was unacceptable. I’ve never felt so disrespected at any Starbucks, and I truly hope no one else has to go through what I experienced. Everyone deserves to be treated with kindness and respect no matter if a mistake is made. I hope in the future he can give grace to future customers.
No Parking no wifi
Been to this location 4 times, every time they take my order while looking at the cash in my hand, ask my name tell me the total and then say “oh sorry we’re not taking cash right now.” Cashless Starbucks I guess
Atmosphere: 1
Food: 1
Service: 1
Used to be some really cool small businesses here, now it’s vapid and mediocre. Stop giving your money to mid greedy monopolies and support small business where you can actually change someone’s life with your dollars.
Atmosphere: 1
Food: 1
Service: 2
Great service!
Atmosphere: 5
Food: 5
Service: 5
The site is nice and food is standard. It is problematic if you want to get some work done and need internet. There is no complimentary WiFi as of 5/22/2024.
Everything is good except there no wifi.
Atmosphere: 5
Food: 5
Service: 1
It's just like any other Starbucks. But I thought all of Starbucks stores have wifi. It was disappointing to know that this place doesn't have one. ? If you are just here to take out or talk, then it won't be a problem.
Atmosphere: 4
Food: 3
Service: 2
Great location, people and service. The only problem is the drinks are never consistent. Please teach the team how to make the Cream Cold Brews. Thank you!
Atmosphere: 5
Food: 2
Service: 5
Always friendly! Not always super fast but the staff is kind, the coffee is good, and the place is clean.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Lots of seating space. Clean. Usually not busy.
Phenomenal location & great staff
Love this place!! There is an artist that works here as well, he's so talented!! Thank you guys for being amazing. ♡♡♡
☕️
i went to one in florida, man walked in naked, my children were there. he ended getting shot by cop after he pulled aa revolver on cops. sooooo....i dunno
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