Today I picked up an order to go. The lady at the window extremely rude. The bag had a rip in it so I asked for another one, it’s like it made her mad and she was just so rude when handing it to me. When we get to eating our food we couldn’t even eat it due to it being so spicy. We got bowls but nothing on our bowl was spicy we didn’t even get anything stating if it was hot or medium. I always get the queso and I couldn’t even eat it, it wayy to spicy. I called to talk to manager about it and I was told there was not one available, weird I thought every shift have a manger. This is crazy this chipotle is no good, go to better rated one!
Atmosphere: 1
Food: 1
Service: 1
Carole Wood
The employees were friendly and made my son's burritos fast and full.
Atmosphere: 5
Food: 5
Service: 5
don-E Merson
Good weight watchers meal
Atmosphere: 5
Food: 5
Service: 5
Rajeev Pandrangi
Consistently the WORST chipotle in Tucson. I’ve been here 15 times and each time it’s terrible. I asked for half and half meat dining in. They gave me a quarter for each portion! Instead of full portion I got half of half meat portion. It seemed the worker was aware of this and was moving nervously while robbing me of my portion. To compensate for loss in portion size, she proceeded to load it up with cheese, tomato’s lettuce to give the appearance it’s a bigger burrito than it actually is. The salt to the wound was most of my chicken being burnt.
I also had chips & queso with my order and they were completely stale and the queso portion was absolutely ridiculous, the cup was half full!
Atmosphere: 1
Food: 1
Service: 1
Chadwellz28 Chadwellz28
They were out of chips, and had no substitute. But I still got the quac. And went to the gas station for a bag of chips. So it was ok.
Atmosphere: 4
Food: 4
Service: 4
Jayme Rose
We just left with our order. Even though we had multiple bowl orders the two staff serving had different scooping sizes. My husband’s bowl was significantly smaller than mine. He also asked for the honey chicken, the staff looked at the honey chicken then scooped him regular chicken even though our son got honey chicken. The staff didn’t ask what drinks my kids wanted nor did they offer the fruit option instead of chips. They ASSUMED sodas even though my kids wanted chocolate milk. Bad costumer service. Managers please not the people working on July 4, 2025 at 2 pm. The person with the lead trainer hat was friendly but the other staff are an issue!
Atmosphere: 1
Food: 2
Service: 1
paul gualtieri
Food is always good, but I did notice the portions. Have been getting smaller
Atmosphere: 4
Food: 4
Service: 4
Jesus Salinas
The food was great, but the service got a little mad because they didn't have everything prepared and had to walk to the other line to get the food, and then anger got sent at the customers
Atmosphere: 4
Food: 4
Service: 2
Zoey Parr
It's a good place, nit much special about it, the food is really good and the service was okay
Atmosphere: 4
Food: 4
Service: 3
Henry
Almost everything is gluten-free and prepared safely. Great food, healthy options. A step up from most fast-food places.
The biggest thing I seen was the customer service.I know workers can get overwhelmed.This was my first time ordering here because I do not live in the area but work.Also please make sure customer's are not missing anything.It is the small things that make customer come back.I was missing my salad dressing,could not do anything when I got home because I live close to casa grande.
Today I picked up an order to go. The lady at the window extremely rude. The bag had a rip in it so I asked for another one, it’s like it made her mad and she was just so rude when handing it to me. When we get to eating our food we couldn’t even eat it due to it being so spicy. We got bowls but nothing on our bowl was spicy we didn’t even get anything stating if it was hot or medium. I always get the queso and I couldn’t even eat it, it wayy to spicy. I called to talk to manager about it and I was told there was not one available, weird I thought every shift have a manger. This is crazy this chipotle is no good, go to better rated one!
Atmosphere: 1
Food: 1
Service: 1
The employees were friendly and made my son's burritos fast and full.
Atmosphere: 5
Food: 5
Service: 5
Good weight watchers meal
Atmosphere: 5
Food: 5
Service: 5
Consistently the WORST chipotle in Tucson.
I’ve been here 15 times and each time it’s terrible.
I asked for half and half meat dining in. They gave me a quarter for each portion! Instead of full portion I got half of half meat portion. It seemed the worker was aware of this and was moving nervously while robbing me of my portion.
To compensate for loss in portion size, she proceeded to load it up with cheese, tomato’s lettuce to give the appearance it’s a bigger burrito than it actually is. The salt to the wound was most of my chicken being burnt.
I also had chips & queso with my order and they were completely stale and the queso portion was absolutely ridiculous, the cup was half full!
Atmosphere: 1
Food: 1
Service: 1
They were out of chips, and had no substitute. But I still got the quac. And went to the gas station for a bag of chips. So it was ok.
Atmosphere: 4
Food: 4
Service: 4
We just left with our order. Even though we had multiple bowl orders the two staff serving had different scooping sizes. My husband’s bowl was significantly smaller than mine. He also asked for the honey chicken, the staff looked at the honey chicken then scooped him regular chicken even though our son got honey chicken. The staff didn’t ask what drinks my kids wanted nor did they offer the fruit option instead of chips. They ASSUMED sodas even though my kids wanted chocolate milk. Bad costumer service. Managers please not the people working on July 4, 2025 at 2 pm. The person with the lead trainer hat was friendly but the other staff are an issue!
Atmosphere: 1
Food: 2
Service: 1
Food is always good, but I did notice the portions. Have been getting smaller
Atmosphere: 4
Food: 4
Service: 4
The food was great, but the service got a little mad because they didn't have everything prepared and had to walk to the other line to get the food, and then anger got sent at the customers
Atmosphere: 4
Food: 4
Service: 2
It's a good place, nit much special about it, the food is really good and the service was okay
Atmosphere: 4
Food: 4
Service: 3
Almost everything is gluten-free and prepared safely. Great food, healthy options. A step up from most fast-food places.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Got here just when it opened. Easy to find and very busy. Good to see a rush at opening... people like it here. Clean and smelled great too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Chips & Queso Blanco, Chips & Guacamole, Quesadilla, Quacamole, Guacamole and Salsa, Tacos, Chicken Burrito
The biggest thing I seen was the customer service.I know workers can get overwhelmed.This was my first time ordering here because I do not live in the area but work.Also please make sure customer's are not missing anything.It is the small things that make customer come back.I was missing my salad dressing,could not do anything when I got home because I live close to casa grande.
Atmosphere: 2
Food: 3
Service: 1
Easy and quick pick up ! Great food !
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Salad
It's
Atmosphere: 4
Food: 4
Service: 5
Amazing food at a great price
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Chips & Queso Blanco, Chicken Bowl
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