Recommended dishes: Cinnamon Roll, Side of Cream Cheese Frosting
Steve Street
Great cinnamon rolls.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll, Side of Caramel Frosting, Signature Cream Cheese Frosting Pint
I Will
The guys that work there will leave you standing there for 10+ minutes working on Cinnabons and never communicate to you that they will be with you soon, acting like they don’t see you, knowing you are waiting to be taken care of. The Cinnabons are not more important than the customer at least communicate and not
Atmosphere: 1
Food: 5
Service: 1
Татьяна Лысенко
They don't have coffee because they run out too quickly. But the service is good in terms of the man who served - everything is fine. But they didn’t put knives on the bun, only a fork :( and they didn’t put napkins... the bun is much worse than Europe and Ukraine :(
Atmosphere: 4
Food: 3
Service: 5
Alexander “Alex”
Good bakes sweets made freash every
Atmosphere: 5
Food: 5
Service: 5
Pablo Pasto
If anybody has videos of what this man did on Labor Day 2023 post them in the reviews. He needs to learn some respect for mall customers and not harass anyone.
Alex DSilva
Used to work for this company, the owners are cheap and only care about their money not the customers. Lack on replacing everything that’s broken, water damage , broken seals for fridges and proofers. Fridges barely work. Bad plumbing. They don’t update menus. The district manager (amida aka “deedee”) and also slacks on everything to cut cost and save a penny for her bonus, she’s got an extremely high turnover rate. She treats people terrible and makes it a miserable work environment to be apart of. Wants you to do everything so she can take credit and look good for the owners. She went to a Cinnabon college course in Atlanta and still has very poor customer service. The only rinse their aprons with water. The place has roaches and flys and gnats because of the poor food and safety standards going on, crew is always on their phone, smoking up front and in the back. All of their used rags just get thrown in a 5gal bucket with a lid until they get moldy and stinky and the district manager only has us put them in Clorox for 30 min to “clean” them without any agitation like a washing machine. They don’t sanitize their drink machine they just put the parts in soda water. I’ve never seen “deedee” clean the ice machine. She can hardly pick up a pen off the floor. A lot of favorites going on. She just wants a team to take advantage of. Coworker had a bad drinking problem always showing up drunk every payday. Other co workers could walk out in the middle of a shift and leave the rest of the crew short staffed and no consequences would ensue . I call off with a doctors note because I smashed my finger outside of work and had to get a subungal hematoma trephination and Amida “Deedee” the district manager said “IT DOESNT MATTER” and demanded I come in to clean for her corporate inspection. Since I couldn’t cover for that drunk person she had threatened my position and hired a replacement in the time span of my 3 day medical leave . If YOU want to go to a families funeral, or have a appointment or medical emergency it doesn’t matter to her . Deedee only ran park place until recently, there is a reason they have such a low rating. Park places location is 3x the size of the Tucson mall location and still would do better back when they were separately managed . In the time that I worked with her we lost over 10 people , not considering all the people she’s losing at park place . I’ve had people stop coming for morning coffees, mall sodas for employees and customers stop coming just because of her . Point is she’s a all around ugly person inside and out. That’s why I chose to leave, when I did leave she kept my tips that the whole crew has been working hard since may for . It probably had other people who quit tips in there too. I know two others who didn’t get their tips before leaving. One quit this company twice and they kept his tips both times. Shady shady shady. Welcome to Cinnabon. DO NOT RECOMMEND AT ALL. Wouldn’t even eat at this establishment myself, Especially after working there. Definitely wasn’t proud to work there . Will be reviewing on everywhere else for this location and park place. The people deserve to know this kitchen and work place nightmare. Wish I could give 0 stars .
Meka B.
The young lady at the checkout was very polite and helpful. The bearded man (manager?) was very rude. They were having problems with the POS, he walked away with no explanation, started slamming cups around while preparing drinks then he snapped at us like we caused it. He definitely needs some customer service training.
Strong Faith
Do yourself a favor and save your money and time. Managers are rude to not only customers but sadly staff as well. You'll thank yourself later
Taylana B.
If I could give them no stars I would. Management is rude and Unsanitary. On 07/06/23 I watched the male manager roll the cinnabons with no gloves on and proceeded to cut them and put them in the oven. There was a giant roach under there plate that they keep all the products on. The thing they put the dough in was full on old hard dough for the hole world to see. I will never buy from here or cater from this place again. Absolutely makes me sick that people are still like this
I have gone here many many times. I love cinnamon rolls! But every time I go there they don't ever have what I want! I ask them when they will have more and they always say about 30 minutes or longer....the workers are rude especially one of the guys there that always has a vizer on. He is rude to pretty much every person that is in line. He is even mean to other workers I have seen. So if your wanting a cinnamon roll I would not go there......
Baha D
Very rude .. someone need hire new people
Izzie Asbury
I was at Cinnabon and had the worst customer service ever in my life. I had to wait for the employees to be done talking among themselves just to get service. This guy named Blake asked what I would like to order and I said what I wanted to order and so he started making my order but he didn’t wash his hands first so that just grossed me out.??
Shawn Kemp
I lost count of how many times I've gone here and they turn me away because they don't have anything.So much lost business and I'm sure I'm not the only one.
Genevieve Baker
This is the worst store to DoorDash from. The orders are never out in less than 20 minutes, The girl with the working the wondow is rude when you ask where your order is after 10 minutes of waiting. And then when you explain you're on a time limit to get the customer their order she shrugs you off and give you a nasty look and tells you to wait. I will be declining every DoorDash order from this cinnabon going forward.
Good food & service when I was
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll, Side of Cream Cheese Frosting
Great cinnamon rolls.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll, Side of Caramel Frosting, Signature Cream Cheese Frosting Pint
The guys that work there will leave you standing there for 10+ minutes working on Cinnabons and never communicate to you that they will be with you soon, acting like they don’t see you, knowing you are waiting to be taken care of. The Cinnabons are not more important than the customer at least communicate and not
Atmosphere: 1
Food: 5
Service: 1
They don't have coffee because they run out too quickly. But the service is good in terms of the man who served - everything is fine. But they didn’t put knives on the bun, only a fork :( and they didn’t put napkins... the bun is much worse than Europe and Ukraine :(
Atmosphere: 4
Food: 3
Service: 5
Good bakes sweets made freash every
Atmosphere: 5
Food: 5
Service: 5
If anybody has videos of what this man did on Labor Day 2023 post them in the reviews. He needs to learn some respect for mall customers and not harass anyone.
Used to work for this company, the owners are cheap and only care about their money not the customers. Lack on replacing everything that’s broken, water damage , broken seals for fridges and proofers. Fridges barely work. Bad plumbing. They don’t update menus. The district manager (amida aka “deedee”) and also slacks on everything to cut cost and save a penny for her bonus, she’s got an extremely high turnover rate. She treats people terrible and makes it a miserable work environment to be apart of. Wants you to do everything so she can take credit and look good for the owners. She went to a Cinnabon college course in Atlanta and still has very poor customer service. The only rinse their aprons with water. The place has roaches and flys and gnats because of the poor food and safety standards going on, crew is always on their phone, smoking up front and in the back. All of their used rags just get thrown in a 5gal bucket with a lid until they get moldy and stinky and the district manager only has us put them in Clorox for 30 min to “clean” them without any agitation like a washing machine. They don’t sanitize their drink machine they just put the parts in soda water. I’ve never seen “deedee” clean the ice machine. She can hardly pick up a pen off the floor. A lot of favorites going on. She just wants a team to take advantage of. Coworker had a bad drinking problem always showing up drunk every payday. Other co workers could walk out in the middle of a shift and leave the rest of the crew short staffed and no consequences would ensue . I call off with a doctors note because I smashed my finger outside of work and had to get a subungal hematoma trephination and Amida “Deedee” the district manager said “IT DOESNT MATTER” and demanded I come in to clean for her corporate inspection. Since I couldn’t cover for that drunk person she had threatened my position and hired a replacement in the time span of my 3 day medical leave . If YOU want to go to a families funeral, or have a appointment or medical emergency it doesn’t matter to her . Deedee only ran park place until recently, there is a reason they have such a low rating. Park places location is 3x the size of the Tucson mall location and still would do better back when they were separately managed . In the time that I worked with her we lost over 10 people , not considering all the people she’s losing at park place . I’ve had people stop coming for morning coffees, mall sodas for employees and customers stop coming just because of her . Point is she’s a all around ugly person inside and out. That’s why I chose to leave, when I did leave she kept my tips that the whole crew has been working hard since may for . It probably had other people who quit tips in there too. I know two others who didn’t get their tips before leaving. One quit this company twice and they kept his tips both times. Shady shady shady. Welcome to Cinnabon. DO NOT RECOMMEND AT ALL. Wouldn’t even eat at this establishment myself, Especially after working there. Definitely wasn’t proud to work there . Will be reviewing on everywhere else for this location and park place. The people deserve to know this kitchen and work place nightmare. Wish I could give 0 stars .
The young lady at the checkout was very polite and helpful. The bearded man (manager?) was very rude. They were having problems with the POS, he walked away with no explanation, started slamming cups around while preparing drinks then he snapped at us like we caused it. He definitely needs some customer service training.
Do yourself a favor and save your money and time. Managers are rude to not only customers but sadly staff as well. You'll thank yourself later
If I could give them no stars I would. Management is rude and Unsanitary. On 07/06/23 I watched the male manager roll the cinnabons with no gloves on and proceeded to cut them and put them in the oven. There was a giant roach under there plate that they keep all the products on. The thing they put the dough in was full on old hard dough for the hole world to see. I will never buy from here or cater from this place again. Absolutely makes me sick that people are still like this
Restaurantji Recommends
I have gone here many many times. I love cinnamon rolls! But every time I go there they don't ever have what I want! I ask them when they will have more and they always say about 30 minutes or longer....the workers are rude especially one of the guys there that always has a vizer on. He is rude to pretty much every person that is in line. He is even mean to other workers I have seen. So if your wanting a cinnamon roll I would not go there......
Very rude .. someone need hire new people
I was at Cinnabon and had the worst customer service ever in my life. I had to wait for the employees to be done talking among themselves just to get service. This guy named Blake asked what I would like to order and I said what I wanted to order and so he started making my order but he didn’t wash his hands first so that just grossed me out.??
I lost count of how many times I've gone here and they turn me away because they don't have anything.So much lost business and I'm sure I'm not the only one.
This is the worst store to DoorDash from. The orders are never out in less than 20 minutes, The girl with the working the wondow is rude when you ask where your order is after 10 minutes of waiting. And then when you explain you're on a time limit to get the customer their order she shrugs you off and give you a nasty look and tells you to wait. I will be declining every DoorDash order from this cinnabon going forward.