Great atmosphere and service. Unless you LOVE bagels I don't recommend
Atmosphere: 5
Food: 2
Service: 5
jstsolodolo
Came in with a friend at 12:43 pm & left less then 10 minutes later. The establishment had pest control spraying outside the property. As well as the inside, behind the counters where the bagels are on display & while orders were being prepared. Also the individual went in back spraying where I assume the bagels are assembled & baked. Then the individual proceeded to spray areas of the sitting arrangement for customers while people were eating their food. I wasn’t able to finish my food it ended up being thrown away. This is a major health code violation & I will not be eating at Einstein Bagels moving forward.
Atmosphere: 1
Food: 1
Service: 1
Cplpenn
Bought a bagel and two muffins. The muffins were hard as a brick. They had to be sitting there for at least a week.
Atmosphere: 3
Food: 1
Service: 3
Hannah Marks
Love the smoothies there! The service is absolutely fantastic, they know customer service better than most places, the store is always clean and inviting, and the bagels made in house are life. I recommend this location to everyone:)
Atmosphere: 5
Food: 5
Service: 5
Nicole Galvez
Their bagels have always been a go to option. I love how soft they are. The amount of cream cheese you get does vary sometimes you get a lot and sometimes its just a little. Most of the workers are very nice and will bring you your order or call out names. Some of them appeared as though they didn't want to be working or were having a bad day but everyone has bad days so I won't hold it against them! The quality of their work was still fine.
Atmosphere: 4
Food: 5
Service: 4
June Man
Great point program
Atmosphere: 5
Food: 5
Service: 5
Javier Ramirez
A special lady and I went she recommended and I was blown away!!
Atmosphere: 5
Food: 5
Service: 5
Jada Calaman
My wife came in on Tuesday 2/04/25 to surprise me with breakfast. When I received my pizza bagel , after initially taking a bite into it the bagel was raw and doughy. I immediately called in and spoke to a female manager on duty that day who said she would replace my order and apologized for the inconvenience. She was very helpful and apologetic. However today 2/8/24 when getting back to the store to ask for my order to be remade - the man taking orders was very rude. After told he’s being difficult for something that was out of my control, he proceeds to rush me and just say what do I want. I asked for the manager (who is a man in a burgundy shirt) and told him I’d like to complain about the customer service I received - he just turned around and said “ok”. Hopefully the owner of his manager receives this complaint and makes some changes regarding the customer service they provide. I will not be a returning customer.
SanTrea Sanders
I went to this establishment this morning to pick up a couple of bagels, but my experience was extremely disappointing. Upon entering, I noticed the staff was busy with a large order, so I waited patiently, understanding they were occupied. There were others waiting as well, and I stood at the counter for at least 10 minutes without anyone acknowledging me.
I was directly in front of an employee packing the large order, clearly visible, yet when someone walked in after me, the employee immediately greeted them and asked what they’d like. I spoke up, explaining that I had been waiting before the other customer, but the employee ignored me and continued helping them. I had to repeat myself again before the employee finally responded with, “What do you want?” The tone and attitude were rude and dismissive.
To make matters worse, the manager was present and seemed completely indifferent to the poor service being provided. After deciding to leave because of the employee’s attitude, they sarcastically said, “I hope you have a nice day.” It was condescending and unnecessary, adding insult to injury.
If I could leave no stars I would because this establishment isn't even worth the 1 star I'm required to give to leave this review.
I purchased two dozen bagels. Some of the employees are rude and did not toast the bagels as requested after acknowledgement. We had to drive back halfway from home to correct the order. Last time it was the same exact issue. We thought they would be different this time and even tipped before leaving.
Atmosphere: 3
Food: 4
Service: 1
Mallory Sussman
A bagel shop that doesn’t have bagels is pretty useless if you ask me. Even when they do have bagels they are ridiculously overpriced.
Service: 1
Juan Ayon
Just a complete shame I ordered a bagel w a jalapeño they didn’t give me the right order and with that order I got a hot tea , tell me why I only got hot water . It’s not rocket siente to get someone order right .. very disappointing will never eat here again .
Atmosphere: 1
Food: 1
Service: 1
N Morrow
Staff overcharged me due to their error, and then they were rude when I asked them to credit me the overcharge
Good bagels and great variety.
Atmosphere: 4
Food: 4
Service: 4
Great atmosphere and service. Unless you LOVE bagels I don't recommend
Atmosphere: 5
Food: 2
Service: 5
Came in with a friend at 12:43 pm & left less then 10 minutes later. The establishment had pest control spraying outside the property. As well as the inside, behind the counters where the bagels are on display & while orders were being prepared. Also the individual went in back spraying where I assume the bagels are assembled & baked. Then the individual proceeded to spray areas of the sitting arrangement for customers while people were eating their food. I wasn’t able to finish my food it ended up being thrown away. This is a major health code violation & I will not be eating at Einstein Bagels moving forward.
Atmosphere: 1
Food: 1
Service: 1
Bought a bagel and two muffins. The muffins were hard as a brick. They had to be sitting there for at least a week.
Atmosphere: 3
Food: 1
Service: 3
Love the smoothies there! The service is absolutely fantastic, they know customer service better than most places, the store is always clean and inviting, and the bagels made in house are life. I recommend this location to everyone:)
Atmosphere: 5
Food: 5
Service: 5
Their bagels have always been a go to option. I love how soft they are. The amount of cream cheese you get does vary sometimes you get a lot and sometimes its just a little. Most of the workers are very nice and will bring you your order or call out names. Some of them appeared as though they didn't want to be working or were having a bad day but everyone has bad days so I won't hold it against them! The quality of their work was still fine.
Atmosphere: 4
Food: 5
Service: 4
Great point program
Atmosphere: 5
Food: 5
Service: 5
A special lady and I went she recommended and I was blown away!!
Atmosphere: 5
Food: 5
Service: 5
My wife came in on Tuesday 2/04/25 to surprise me with breakfast. When I received my pizza bagel , after initially taking a bite into it the bagel was raw and doughy. I immediately called in and spoke to a female manager on duty that day who said she would replace my order and apologized for the inconvenience. She was very helpful and apologetic.
However today 2/8/24 when getting back to the store to ask for my order to be remade - the man taking orders was very rude. After told he’s being difficult for something that was out of my control, he proceeds to rush me and just say what do I want. I asked for the manager (who is a man in a burgundy shirt) and told him I’d like to complain about the customer service I received - he just turned around and said “ok”.
Hopefully the owner of his manager receives this complaint and makes some changes regarding the customer service they provide. I will not be a returning customer.
I went to this establishment this morning to pick up a couple of bagels, but my experience was extremely disappointing. Upon entering, I noticed the staff was busy with a large order, so I waited patiently, understanding they were occupied. There were others waiting as well, and I stood at the counter for at least 10 minutes without anyone acknowledging me.
I was directly in front of an employee packing the large order, clearly visible, yet when someone walked in after me, the employee immediately greeted them and asked what they’d like. I spoke up, explaining that I had been waiting before the other customer, but the employee ignored me and continued helping them. I had to repeat myself again before the employee finally responded with, “What do you want?” The tone and attitude were rude and dismissive.
To make matters worse, the manager was present and seemed completely indifferent to the poor service being provided. After deciding to leave because of the employee’s attitude, they sarcastically said, “I hope you have a nice day.” It was condescending and unnecessary, adding insult to injury.
If I could leave no stars I would because this establishment isn't even worth the 1 star I'm required to give to leave this review.
Restaurantji Recommends
Bagels are the best. Sandwiches ok
Atmosphere: 4
Food: 4
Service: 4
I purchased two dozen bagels. Some of the employees are rude and did not toast the bagels as requested after acknowledgement. We had to drive back halfway from home to correct the order. Last time it was the same exact issue. We thought they would be different this time and even tipped before leaving.
Atmosphere: 3
Food: 4
Service: 1
A bagel shop that doesn’t have bagels is pretty useless if you ask me. Even when they do have bagels they are ridiculously overpriced.
Service: 1
Just a complete shame I ordered a bagel w a jalapeño they didn’t give me the right order and with that order I got a hot tea , tell me why I only got hot water . It’s not rocket siente to get someone order right .. very disappointing will never eat here again .
Atmosphere: 1
Food: 1
Service: 1
Staff overcharged me due to their error, and then they were rude when I asked them to credit me the overcharge
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Bagel
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