The level of unprofessional service provided is unbelievable. Workers need to learn what customer service is about. I asked why & lady had a funky attitude & she kept repeating herself & then decided to mumble under her breath “the hell”. Ridiculous!!
Atmosphere: 1
Food: 1
Service: 1
Bobbi Johnson
I would put a zero but I see that’s not possible…?. It was so oily the breading of the pretzels were clear. I didn’t ask for spring rolls! Are you kidding me, so oily the dog slipped out and my friend chocked cause it went right down her throat. Wetzel pretzel? More like apocalyptic, hazardous pretzel. This place needs to be shut down!!
Atmosphere: 1
Food: 1
Service: 2
mikey
ELIZABETH..AWESOME..MORE LATER..
Lilia Salazar
The person that attended our order was really
Atmosphere: 5
Food: 5
Service: 5
Julee Meltzer
I have purchased pretzels here twice. Both times the young people who waited on me were competent and pleasant. I also saw an older gentleman training them both times! It's nice to be waited on kids who aren't rude or sullen. Good job!
Atmosphere: 5
Food: 4
Service: 5
Brooke Halle
Tried the new frozen horchata & choco churro bitz. Both where very good. Super sweet. Would return just for the horchata.
Cesar Reco
Really good
Esmeralda Santamaria
EVERYTIME I GET PRETZELS THEY ALWAYS ARE BURNED AND CAN BE HARD
N.R. Wilson
Very overpriced. Prices are not listed on the meal boards. Ordered two meal deals that had pretzel bites, drink, and cheese dip and it came out to $28. That is outrageous!!!! Girl didn't even say the price either when we ordered. $4 for a drink. Pretzels were drenched in butter. Will not be going there ever again.
If i could give zero stars i would. I went and purchased $70 worth of pretzels and they told me my card didnt go through and made me try again. I checked my bank and it did go through so i went to go show her the proof and she kept arguing with me and told me i wasnt allowed to take my food that i PAID for. It went far to the point i had to call my bank and have them speak to her because she didnt believe me. Finally gave me my pretzels but i will never return there and if you dont want your money taken away i would recommend not going there. Terrible place and terrible customer service! Worst experience ever.
Tiffany K
I LOVE their prezel bites with salt.But when you order online, you don't have the option to add salt.I would order for my office more often if this was fixed. Or at least answer the phone, so I can request salt for my order.
The masked Reviewer
I work in the mall and I just gotta say the guy with glasses and a ponytail or man bun doesn't know what he's doing couldn't even charge me on two separate cards might wanna get someone that knows how to do the job better
Sam m
***Post Business response Update***So it’s the customers fault for how dare I expect a pretzel from Wetzel’s Pretzels an hour before they close after wasting 15 minutes waiting. The response just reinforces my complaint of lousy customer service.What a joke. Showed up at 7. THEY CLOSE AT 8. I didn’t show up at 7:55, 7:30,There was a line. Waited, waited waited. Some guy came up and bought 2 bags full of full size pretzels. I finally get to order. I ask for a PRETZEL, you know it’s Wetzel’s Pretzels. The girl points to one of bags of bites that have been sitting there for who knows how long. I’m not no, A pretzel. She gestures to the bites and that’s it. First off dismal customer service. At a place like this 75% of your job is customer service. A sign they are out of pretzels before I waited 15 minutes just to order?! An apology?! Maybe, I know this is absolutely crazy, offer to make some more pretzels?!
The level of unprofessional service provided is unbelievable. Workers need to learn what customer service is about. I asked why & lady had a funky attitude & she kept repeating herself & then decided to mumble under her breath “the hell”. Ridiculous!!
Atmosphere: 1
Food: 1
Service: 1
I would put a zero but I see that’s not possible…?. It was so oily the breading of the pretzels were clear. I didn’t ask for spring rolls! Are you kidding me, so oily the dog slipped out and my friend chocked cause it went right down her throat. Wetzel pretzel? More like apocalyptic, hazardous pretzel. This place needs to be shut down!!
Atmosphere: 1
Food: 1
Service: 2
ELIZABETH..AWESOME..MORE LATER..
The person that attended our order was really
Atmosphere: 5
Food: 5
Service: 5
I have purchased pretzels here twice. Both times the young people who waited on me were competent and pleasant. I also saw an older gentleman training them both times! It's nice to be waited on kids who aren't rude or sullen. Good job!
Atmosphere: 5
Food: 4
Service: 5
Tried the new frozen horchata & choco churro bitz. Both where very good. Super sweet. Would return just for the horchata.
Really good
EVERYTIME I GET PRETZELS THEY ALWAYS ARE BURNED AND CAN BE HARD
Very overpriced. Prices are not listed on the meal boards. Ordered two meal deals that had pretzel bites, drink, and cheese dip and it came out to $28. That is outrageous!!!! Girl didn't even say the price either when we ordered. $4 for a drink. Pretzels were drenched in butter. Will not be going there ever again.
Horrendous customer service, shut them down!
Restaurantji Recommends
Too expensive
If i could give zero stars i would. I went and purchased $70 worth of pretzels and they told me my card didnt go through and made me try again. I checked my bank and it did go through so i went to go show her the proof and she kept arguing with me and told me i wasnt allowed to take my food that i PAID for. It went far to the point i had to call my bank and have them speak to her because she didnt believe me. Finally gave me my pretzels but i will never return there and if you dont want your money taken away i would recommend not going there. Terrible place and terrible customer service! Worst experience ever.
I LOVE their prezel bites with salt.But when you order online, you don't have the option to add salt.I would order for my office more often if this was fixed. Or at least answer the phone, so I can request salt for my order.
I work in the mall and I just gotta say the guy with glasses and a ponytail or man bun doesn't know what he's doing couldn't even charge me on two separate cards might wanna get someone that knows how to do the job better
***Post Business response Update***So it’s the customers fault for how dare I expect a pretzel from Wetzel’s Pretzels an hour before they close after wasting 15 minutes waiting. The response just reinforces my complaint of lousy customer service.What a joke. Showed up at 7. THEY CLOSE AT 8. I didn’t show up at 7:55, 7:30,There was a line. Waited, waited waited. Some guy came up and bought 2 bags full of full size pretzels. I finally get to order. I ask for a PRETZEL, you know it’s Wetzel’s Pretzels. The girl points to one of bags of bites that have been sitting there for who knows how long. I’m not no, A pretzel. She gestures to the bites and that’s it. First off dismal customer service. At a place like this 75% of your job is customer service. A sign they are out of pretzels before I waited 15 minutes just to order?! An apology?! Maybe, I know this is absolutely crazy, offer to make some more pretzels?!