Chatime Bubble Tea
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About Chatime Bubble Tea
Chatime Bubble Tea Reviews
107 ratings
Drinks are tasty but the service/experience is bad. Rating should be 2.5*: 4.5* drink, 0* service.
They have a seasonal special ube creme on brown sugar milk tea. It’s nearing 10pm and too late to have caffeine. No other drink has the ube creme.
I tried to order a taro smoothie with pudding drink off their recommended list (with ube creme topping i would pay extra for) and was told it didn’t exist. After taking a picture and showing it to them, I was...read full review
They have a seasonal special ube creme on brown sugar milk tea. It’s nearing 10pm and too late to have caffeine. No other drink has the ube creme.
I tried to order a taro smoothie with pudding drink off their recommended list (with ube creme topping i would pay extra for) and was told it didn’t exist. After taking a picture and showing it to them, I was...read full review
The drink is so good. Staffs are friendly. They made the drinks very fast.
This place is always busy, but it's consistent in service, drink quality, and wait time overall.
Chatime Bubble Tea in Burnaby is a spacious and welcoming location known for its fresh fruit flavors and authentic tea leaves from Taiwan. The restaurant offers a variety of drinks, with popular choices including mango slush with real mango fruits, grass jelly roasted milk tea, and the pink dragon fruit matcha drink topped with strawberry dragonfruit crema. Customers appreciate the ability to customize drinks, such as swapping pearls for more coconut jelly or adjusting ice and sugar levels, which adds to the positive experience.
The re-opening under new management has brought improvements like free parking after 5 pm, friendly and efficient staff, cozy decor with comfy couches, and visible power outlets, making it a comfortable place to relax. The staff are generally helpful, and service is quick, especially during busy hours. Many reviews mention the spacious layout, which is ideal for chatting and hanging out, and the ambiance is described as good chilled vibes with a nice decor.
However, some customers have had negative experiences. There are concerns about safety with plastic seals on hot drinks, which some find toxic, and issues with damaged cups that can leak. It is advised to communicate clearly with staff about drink preferences and to be cautious of outside food smells, as people often bring fried chicken and other outside food into the store. Overall, Chatime Bubble Tea is seen as a good spot with quality drinks, but customers should be aware of potential service inconsistencies and safety concerns.