Frequent customer who will never return again. They have no issues charging $8 for a drink (and I ordered 3 drinks so do the math), but wanted $0.75 for an extra cup if I wanted to divide one of the large drinks up into two small cups for my young kids. Yeah, no thanks, I’m not paying that for a cup—your toppings cost even less than that. The other locations have never declined or tried to charge me for this; they’re always happy to do it, and I’ve always returned. It’s been done at this location before, but today’s experience has ruined it for me and I will no longer come back. Nickel-and-diming your customers is never a good idea.
Edited to respond: I was clearly told $0.75, not $0.25.
Atmosphere: 1
Food: 1
Service: 1
Joe Lau
this location is different than the others they add water to their milk tea , so watery
Atmosphere: 4
Food: 1
Service: 4
Gere S
Went in to redeem my birthday drink, was told the program has been changed so the customer must make a purchase within the seven days leading up to their birthday. The cashier told me to “contact Chatime in Toronto” to ask for an explanation. How does this make sense? I’ve been loyal to Chatime since 2013, had an Ontario Chatime Elite card and have been consistently unimpressed with the service and policies at their BC locations. Hoped it would get better when the Ontario master franchisee took over BC but it has only gotten worse.
Atmosphere: 1
Food: 1
Lockhart W.
The cashier scanned my app barcode and he thought it worked but it never went through. Then he tried again; it didn't go through. It's been more than a week now and didn't show in my history at all. I just wish he would've told me I would appreciate it if he did, rather than just bypassing it, and pretend it did.Ordered strawberry. Not good at all. So watered down. Might as well drink water. 100% sugar too. Asked for no ice. Imagine it had ice too ..not much strawberry taste ..
Zeke
Not bad go to spot when needed something sweet
Dietary restrictions: You might want to reduce the sugar level if you are worried about the sweetness of the drink
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chatime Pearl Milk Tea Hot
Lena Botterill
It was really delicious! The seasonal drinks are amazing! (We tried the Sakura white peach one). Their boba pearls were very good as well! We also tried the Peach fruit tea with mango popping pearls and it was really good, and the popping pearls were easy to bite and yummy. Very helpful staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango, Peachy Lychee Green Tea with Pearls
Bea A
It’s my birthday week so decided to treat myself to a bubble tea, I remember having them a lot as a kid and really loved them !!I order a regular sized strawberry slush with pearls and it came out to 7.25 ?Once my order was made it was such a small size !! and for 7.25 at that !!I seriously regretted this purchase and went back asking for a return and my money back, but of course no luck.Wasn’t impressed with the flavour as well, barely any strawberry flavour, pearls are good but wow that was disappointing.Never again.
hanh tran ngo
Terrible location with inattentive employees always make mistakes with orders. This time I order no ice, and they put so much ice in the cup, make me feel disappointed. Tea is average, not as good as other locations. Thumbs down 👎 never come here again.
Good bubble tea and lots of variety and decently good customer service.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Mango, Lychee Slush, Peachy Lychee Green Tea with Pearls, Brown Sugar Pearl Crema Oat Milk Cold
Audrey C
I like their drinks here but unfortunately their service killed it for me and I no longer will go to this chatime.Incident #1: They had a lunar new year promo where if you buy ANY two drinks *literally stated on their poster*, you receive a lunar pocket. They refused to give me a pocket when I asked for one after buying a daily special drink (upsized to a large) and a large roasted milk tea - apparently because I ordered the promo drink (0.70 cents discount), it made me ineligible to get the lunar pocket. It clearly says on their promo poster if you buy ANY two drinks - so their staff is clearly just inventing their own rules and being cheap.Incident #2: I ordered an in store pick up order through the chatime app and I was expecting a lunar pocket to be given, but it wasn't. My husband was the one who grabbed the order for me and I was expecting the pocket to be given in the bag with the drinks (like at other locations such as Surrey King George). During incident #1, I asked for a lunar pocket for this pick up order and they were giving me a fuss saying that it's in store orders only for them to give the lunar pocket - again I checked their terms and conditions on the poster, nothing says in store pick up prohibits the lunar pocket from being given. Eventually the staff member just gave in and gave me the pocket, but said "ok this time I give it to you".These incidents happened a month ago but I have never experienced such snobby service at any other chatime. It's just a convenient location for being inside the mall. I contacted their customer service online regarding incident #1 and was mailed a lunar pocket which is an ok solution but had to go through all the fuss just for that. On top of that, their drinks have gone up in price like crazy... I spend almost $8 for one large drink which is pretty expensive. (Upsized to a large with coconut jelly topping $1 extra).
Atmosphere: 1
Food: 5
Service: 1
Jason The Boyyy
. He got my drink order wrong - the matcha was ok.. but no QQ in my drink .. they replaced w/ whatever they had and I ended up throwing it away after couple sips.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Taro Smoothie
Shireen Tawfeeq
45 minutes waiting for my order, it was terrible! One guy was working!
Service: 1
Jasmine
I always get the grass jellyBut I’m not sure why today it tasted like soap.
I love chatime signature milk tea ……
chemical water
Frequent customer who will never return again. They have no issues charging $8 for a drink (and I ordered 3 drinks so do the math), but wanted $0.75 for an extra cup if I wanted to divide one of the large drinks up into two small cups for my young kids. Yeah, no thanks, I’m not paying that for a cup—your toppings cost even less than that. The other locations have never declined or tried to charge me for this; they’re always happy to do it, and I’ve always returned. It’s been done at this location before, but today’s experience has ruined it for me and I will no longer come back. Nickel-and-diming your customers is never a good idea.
Edited to respond: I was clearly told $0.75, not $0.25.
Atmosphere: 1
Food: 1
Service: 1
this location is different than the others they add water to their milk tea , so watery
Atmosphere: 4
Food: 1
Service: 4
Went in to redeem my birthday drink, was told the program has been changed so the customer must make a purchase within the seven days leading up to their birthday. The cashier told me to “contact Chatime in Toronto” to ask for an explanation. How does this make sense? I’ve been loyal to Chatime since 2013, had an Ontario Chatime Elite card and have been consistently unimpressed with the service and policies at their BC locations. Hoped it would get better when the Ontario master franchisee took over BC but it has only gotten worse.
Atmosphere: 1
Food: 1
The cashier scanned my app barcode and he thought it worked but it never went through. Then he tried again; it didn't go through. It's been more than a week now and didn't show in my history at all. I just wish he would've told me I would appreciate it if he did, rather than just bypassing it, and pretend it did.Ordered strawberry. Not good at all. So watered down. Might as well drink water. 100% sugar too. Asked for no ice. Imagine it had ice too ..not much strawberry taste ..
Not bad go to spot when needed something sweet
Dietary restrictions: You might want to reduce the sugar level if you are worried about the sweetness of the drink
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chatime Pearl Milk Tea Hot
It was really delicious! The seasonal drinks are amazing! (We tried the Sakura white peach one). Their boba pearls were very good as well! We also tried the Peach fruit tea with mango popping pearls and it was really good, and the popping pearls were easy to bite and yummy. Very helpful staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango, Peachy Lychee Green Tea with Pearls
It’s my birthday week so decided to treat myself to a bubble tea, I remember having them a lot as a kid and really loved them !!I order a regular sized strawberry slush with pearls and it came out to 7.25 ?Once my order was made it was such a small size !! and for 7.25 at that !!I seriously regretted this purchase and went back asking for a return and my money back, but of course no luck.Wasn’t impressed with the flavour as well, barely any strawberry flavour, pearls are good but wow that was disappointing.Never again.
Terrible location with inattentive employees always make mistakes with orders. This time I order no ice, and they put so much ice in the cup, make me feel disappointed. Tea is average, not as good as other locations. Thumbs down 👎 never come here again.
Restaurantji Recommends
Good bubble tea and lots of variety and decently good customer service.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Mango, Lychee Slush, Peachy Lychee Green Tea with Pearls, Brown Sugar Pearl Crema Oat Milk Cold
I like their drinks here but unfortunately their service killed it for me and I no longer will go to this chatime.Incident #1: They had a lunar new year promo where if you buy ANY two drinks *literally stated on their poster*, you receive a lunar pocket. They refused to give me a pocket when I asked for one after buying a daily special drink (upsized to a large) and a large roasted milk tea - apparently because I ordered the promo drink (0.70 cents discount), it made me ineligible to get the lunar pocket. It clearly says on their promo poster if you buy ANY two drinks - so their staff is clearly just inventing their own rules and being cheap.Incident #2: I ordered an in store pick up order through the chatime app and I was expecting a lunar pocket to be given, but it wasn't. My husband was the one who grabbed the order for me and I was expecting the pocket to be given in the bag with the drinks (like at other locations such as Surrey King George). During incident #1, I asked for a lunar pocket for this pick up order and they were giving me a fuss saying that it's in store orders only for them to give the lunar pocket - again I checked their terms and conditions on the poster, nothing says in store pick up prohibits the lunar pocket from being given. Eventually the staff member just gave in and gave me the pocket, but said "ok this time I give it to you".These incidents happened a month ago but I have never experienced such snobby service at any other chatime. It's just a convenient location for being inside the mall. I contacted their customer service online regarding incident #1 and was mailed a lunar pocket which is an ok solution but had to go through all the fuss just for that. On top of that, their drinks have gone up in price like crazy... I spend almost $8 for one large drink which is pretty expensive. (Upsized to a large with coconut jelly topping $1 extra).
Atmosphere: 1
Food: 5
Service: 1
. He got my drink order wrong - the matcha was ok.. but no QQ in my drink .. they replaced w/ whatever they had and I ended up throwing it away after couple sips.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Taro Smoothie
45 minutes waiting for my order, it was terrible! One guy was working!
Service: 1
I always get the grass jellyBut I’m not sure why today it tasted like soap.
Atmosphere: 5
Food: 3
Service: 5
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