I never knew bubble tea can ever taste bad in metro Vancouver…but I was wrong. How could matcha milk tea taste fishy?? Had to throw it out because I didn’t think it was safe to drink ?. Pearls consistency was average. The lady at the cash register could barely understand English and was disengaged the entire transaction. Tables and chairs seem like they were still pushed aside for covid and have never been cleaned since. Got my drink to go.
Atmosphere: 2
Food: 1
Service: 2
Lalaine Sampang
I rarely leave reviews, but unfortunately, this is my first negative one. My fiancé and I visited Sun Tea tonight, October 4, 2024, around 7-7:15 PM. We were excited to try this location, smiling as we looked at the menu. However, the experience quickly became disappointing due to the attitude of the cashier.
While I was looking at the menu, I asked the cashier a few questions, but he seemed uninterested and visibly annoyed. I tried to give him the benefit of the doubt, thinking he might be tired so it’s okay.
The first question I asked was which category of drinks could be substituted with a milk alternative. He said "fresh milk" in a tone that made it clear he was irritated. Again, I let it go, understanding he might be having a rough day.
The second question I asked was whether they could make drinks in the fresh milk category hot, since the menu didn't specify, although I saw hot cups available. He simply replied, "No, we don't make hot drinks."
When it came time to order, I asked for a Sago Taro Fresh Milk with oat milk. He said, "No, we don’t have that," and then looked at his co-workers and laughed. They all laughed…. He probably thought we wouldn’t notice… If Drink was not available, I wished they marked it as unavailable or sold out, so I found this reaction inappropriate and upsetting.
Feeling uncomfortable, I decided to order something else and chose the Sugar Pearl Matcha with oat milk. It was clear to me that the cashier noticed my change in tone, as his attitude suddenly improved. He even offered, "Would you like to make that hot?" I replied, "But you said you can't make it hot, right? So no, it's okay."
The Hastings location has far better customer service.
Atmosphere: 1
Food: 1
Service: 1
Julius Pinera
Staff was too occupied with mobile orders to pay attention to the questions my fiancé had and even went as far as asking if she wanted the things that he said were not possible/available when it came time to finalizing our orders. He came off blunt and uninviting.
If there is something on your menu that is not available; it might be a good idea to let the customer know ahead of time or make it obvious that they are out of stock/don’t make a specific item. Instead of looking at your coworkers and laughing.
Atmosphere: 2
Food: 3
Service: 1
2earth Navigate
When I walked into Suntea, I saw the staff sitting around, looking disengaged. After I placed my order, the employees continued to sit there without making my drink right away. The overall attitude felt careless, and the service was really poor.
Atmosphere: 1
Food: 1
Service: 1
agusto gomez
Love the bubble tea. I haven't tried one I don't like yet!
Vivien Wong
Parking: Parking was free for two hours
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Brown Sugar Pearl
Alisa B.
I got the Fleshy Mango Slush with Coconut Milk. Fresh mangos with coconut milk, jelly, pomelo, and sago! What a treat. The mango tastes ripe and balances out the creaminess of the coconut milk. 50% sugar was perfect for me. There's a lot of seating at this location, but be cautious of the street parking and sticky tables inside...
Eric Nguyen
This is my go-to bubble tea shop. They open long hours and of course, AMAZING coconut breeze and watermelon slush. Many deals on Uber
Food: 5
Service: 4
Quoc-Anh Vu
Great tasting and fresh flavors.
Food: 5
Fuzzy Nemo
Wasn't what I expected. I have heard a lot about this place. I came to try out the giant size bbt.
Coconut Pudding Mango Coconut Milk Large $7.40 - I got it half ice, but I got it lukewarm. The mango part was very good, but I did not taste and coconut at all, not the milk and not the pudding.
Mega Fleshy Mango Slush with coconut milk $10.95 - Was very good, but came with sago (not too sure why), but also with coconut milk that didn't taste like coconut milk.
Mega Watermelon Slush $10.95 - was slushy and very refreshing.
Prices were reasonable for what you get, but I've had better. Next time I might come back for their fruit teas.
Parking was easy. They had a parking lot that's hidden away.
This might have been one of the experiences in my life. Not only was the drink, my drink tasted and had particles in my drink! ORDER FROM HERE (SLUSH). This was ordered with sugar and ice.
jonah chung
This might have been one of the worst experiences in my life. Not only was the drink almost $8, my drink tasted bitter and had weird particles in my drink. NEVER ORDER FROM HERE (PASSION FRUIT AND PINEAPPLE SLUSH). This was ordered with regular sugar and regular ice.
Atmosphere: 1
Food: 1
Service: 1
Crissy Lau
Service can be very slow. This place needs more staff. Servers could do a better job acknowledging customers and providing wait times.
Atmosphere: 3
Food: 5
Service: 2
Joy Ortuño
My mom and I are regulars and due to confusion in the past, I am always sure to be clear when I am ordering regarding sugar and ice levels. Our order ended up being wrong this time and when my mom asked if it could be changed, the lady at the till (glasses and hair bun) was very rude to her, which I cannot tolerate. We enjoy the drinks at SunTea so we will continue to visit, but we will no longer be tipping anyone as this is not the first time this has happened.
Atmosphere: 2
Food: 4
Service: 1
Christopher Li
Possibly my favorite BBT store. Drinks taste great, cup designs are cool, lots of air conditioned seating, ample and easy parking. Standard if not lower prices.
They have the coolest promotions too. Still rocking my mahjong tiles!
I never knew bubble tea can ever taste bad in metro Vancouver…but I was wrong. How could matcha milk tea taste fishy?? Had to throw it out because I didn’t think it was safe to drink ?. Pearls consistency was average. The lady at the cash register could barely understand English and was disengaged the entire transaction. Tables and chairs seem like they were still pushed aside for covid and have never been cleaned since. Got my drink to go.
Atmosphere: 2
Food: 1
Service: 2
I rarely leave reviews, but unfortunately, this is my first negative one. My fiancé and I visited Sun Tea tonight, October 4, 2024, around 7-7:15 PM. We were excited to try this location, smiling as we looked at the menu. However, the experience quickly became disappointing due to the attitude of the cashier.
While I was looking at the menu, I asked the cashier a few questions, but he seemed uninterested and visibly annoyed. I tried to give him the benefit of the doubt, thinking he might be tired so it’s okay.
The first question I asked was which category of drinks could be substituted with a milk alternative. He said "fresh milk" in a tone that made it clear he was irritated. Again, I let it go, understanding he might be having a rough day.
The second question I asked was whether they could make drinks in the fresh milk category hot, since the menu didn't specify, although I saw hot cups available. He simply replied, "No, we don't make hot drinks."
When it came time to order, I asked for a Sago Taro Fresh Milk with oat milk. He said, "No, we don’t have that," and then looked at his co-workers and laughed. They all laughed…. He probably thought we wouldn’t notice… If Drink was not available, I wished they marked it as unavailable or sold out, so I found this reaction inappropriate and upsetting.
Feeling uncomfortable, I decided to order something else and chose the Sugar Pearl Matcha with oat milk. It was clear to me that the cashier noticed my change in tone, as his attitude suddenly improved. He even offered, "Would you like to make that hot?" I replied, "But you said you can't make it hot, right? So no, it's okay."
The Hastings location has far better customer service.
Atmosphere: 1
Food: 1
Service: 1
Staff was too occupied with mobile orders to pay attention to the questions my fiancé had and even went as far as asking if she wanted the things that he said were not possible/available when it came time to finalizing our orders.
He came off blunt and uninviting.
If there is something on your menu that is not available; it might be a good idea to let the customer know ahead of time or make it obvious that they are out of stock/don’t make a specific item. Instead of looking at your coworkers and laughing.
Atmosphere: 2
Food: 3
Service: 1
When I walked into Suntea, I saw the staff sitting around, looking disengaged. After I placed my order, the employees continued to sit there without making my drink right away. The overall attitude felt careless, and the service was really poor.
Atmosphere: 1
Food: 1
Service: 1
Love the bubble tea. I haven't tried one I don't like yet!
Parking: Parking was free for two hours
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Brown Sugar Pearl
I got the Fleshy Mango Slush with Coconut Milk. Fresh mangos with coconut milk, jelly, pomelo, and sago! What a treat. The mango tastes ripe and balances out the creaminess of the coconut milk. 50% sugar was perfect for me. There's a lot of seating at this location, but be cautious of the street parking and sticky tables inside...
This is my go-to bubble tea shop. They open long hours and of course, AMAZING coconut breeze and watermelon slush. Many deals on Uber
Food: 5
Service: 4
Great tasting and fresh flavors.
Food: 5
Wasn't what I expected. I have heard a lot about this place. I came to try out the giant size bbt.
Coconut Pudding Mango Coconut Milk Large $7.40 - I got it half ice, but I got it lukewarm. The mango part was very good, but I did not taste and coconut at all, not the milk and not the pudding.
Mega Fleshy Mango Slush with coconut milk $10.95 - Was very good, but came with sago (not too sure why), but also with coconut milk that didn't taste like coconut milk.
Mega Watermelon Slush $10.95 - was slushy and very refreshing.
Prices were reasonable for what you get, but I've had better. Next time I might come back for their fruit teas.
Parking was easy. They had a parking lot that's hidden away.
Food: 3
Service: 4
Restaurantji Recommends
This might have been one of the experiences in my life. Not only was the drink, my drink tasted and had particles in my drink! ORDER FROM HERE (SLUSH). This was ordered with sugar and ice.
This might have been one of the worst experiences in my life. Not only was the drink almost $8, my drink tasted bitter and had weird particles in my drink. NEVER ORDER FROM HERE (PASSION FRUIT AND PINEAPPLE SLUSH). This was ordered with regular sugar and regular ice.
Atmosphere: 1
Food: 1
Service: 1
Service can be very slow. This place needs more staff. Servers could do a better job acknowledging customers and providing wait times.
Atmosphere: 3
Food: 5
Service: 2
My mom and I are regulars and due to confusion in the past, I am always sure to be clear when I am ordering regarding sugar and ice levels. Our order ended up being wrong this time and when my mom asked if it could be changed, the lady at the till (glasses and hair bun) was very rude to her, which I cannot tolerate. We enjoy the drinks at SunTea so we will continue to visit, but we will no longer be tipping anyone as this is not the first time this has happened.
Atmosphere: 2
Food: 4
Service: 1
Possibly my favorite BBT store. Drinks taste great, cup designs are cool, lots of air conditioned seating, ample and easy parking. Standard if not lower prices.
They have the coolest promotions too. Still rocking my mahjong tiles!
Loading...