I think they’re still figuring out their management because I ordered chilli and before ordering I asked them if they could serve more than one order of chilli, they said there was no problem but unfortunately after 5 minutes one of them told me they can’t serve chilli right now I could get something else. I said no that’s not possible, then they made me wait 20 minutes to prepare two orders. This was quite unfortunate. They could’ve just told me when I asked them, I wouldn’t have wasted so much time here. Not expected from tims.
Feena Halim
Slow service, incompetent workers, don’t know how to take an order. Asked for cream in my coffee but they gave me milk instead.
Kamal Deep
🌟🌟🌟🌟🌟 This Tim Hortons location consistently delivers excellent service. The store is always clean, well-organized, and the atmosphere is welcoming. Orders are prepared quickly and accurately, and everything from the coffee to the sandwiches tastes fresh. The staff are efficient and professional — special thanks to Raman for being especially courteous and helpful. A great place for a quick stop or a relaxing coffee break!
Jordan Tracy
Great food and drink too expensive though
Ellen Park
The staff was very friendly. I went to replace my gift card, and they did it right away. I appreciate it ☺️
David Blanks
I went in to make a purchase and asked to use the restroom. They told me all 3 were out of order. Pretty sure it was a lie as the staff member said"we don't make the rules. I will be emailing a formal complaint to corporate and the city of province whoever regulates the rules around washrooms in restaurants.
Atmosphere: 1
Service: 1
Ashon L
Convenient place with srandard quality and worthy price for coffees, sandwich, and snacks. The shop is a bit old and sometimes quite crowded.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Wrap, Bagels, Chili
Surinder Kaur
Very nice staff and food
Atmosphere: 5
Food: 5
Service: 5
Shubh
Tim Hortons never disappoints! I had a fantastic experience with both the food and service. The staff was welcoming and quick to take my order, and my meal was prepared perfectly and served right on time. The breakfast sandwich was fresh, hot, and delicious, and the pastries were soft and flavorful. It’s always a pleasure stopping by here because they really know how to make you feel valued as a customer. Highly recommended ??
Atmosphere: 5
Food: 5
Service: 5
Michael Mackie
Unfortunately this location’s employees seem to not deliver on the simplest of requests. I only order dark roast from Tim Hortons as that is my preferred coffee. Multiple times they have tried to pass off original roast as dark, simply because they didn’t want to. I called out the worker after tasting it, and she said “oh ok, uh 4 mins” this type of “customer service” I will not stand for. If they had told me that it would be a wait due to brewing, then I would wait. But instead I guess it’s easier to lie and forget.
Whoever is in charge of this location needs to overhaul their hiring practices. My husband was in line this morning around 11:30 with 4 other customers, one of whom had a group order. Two employees were at the till chatting and ignoring the people in line. Their chatting continue for a while until my husband asked from the line if they had more timbits in th back. His question was ignored as they continued talking. My husband then asked in a louder frustrated voice if anyone actually worked there, which warned him blank stares. He then said I guess I'm leaving. He turned to go and all the customers in line left with him and they told people just coming in not to bother as nobody was helping customers so they left as well. Not the first time we've experienced this lack of service atthe Lougheed Mall location. Apparently customer service is not expected for people to gain a pay cheque, but n doubt there will be stories about rude customers.
Service: 1
Leanne Holmes
Based off the wording used and a quick check at the accounts, it’s pretty obvious the positive reviews of this place are fake.
This is without a doubt the worst Tim’s I’ve ever been to. Unclean, always understaffed, the workers are rude, food is inedible. Ridiculous wait times, they’ve constantly screwed up my order. Whether it be overcharging me, giving me the wrong drink, or missing an item. They’ve done it all and I’ve only been coming here for a few months. I go to this one because the smaller Tims in the gas station nearby has some kind of a bug infestation problem. Seen the same staff working at that one so I’m guessing same owner/management.
I usually come around 2pm and the baked goods I’ve tried ALWAYS taste like they were made the day before. So dry and disgusting.
I now stop at a Tims in New West to get my order. Avoid this location at all costs
Atmosphere: 1
Food: 1
Service: 1
rohan more
Parvin the girl who took order seem to be very rude and had no interest in taking order. Maybe she was having a busy day but it was just start of the day. I had came to take breakfast and you expect good customer service at Tim Hortons atleast in the morning.
Atmosphere: 3
Food: 4
Service: 1
Jegook Lee
Dependable place to have coffee and donuts.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wrap, Bagels
J W
my stomach got hurt after I had a lite iced capp in this location. maybe they used unfresh milk or cream. inside of the store is stinks and unclean too.
I think they’re still figuring out their management because I ordered chilli and before ordering I asked them if they could serve more than one order of chilli, they said there was no problem but unfortunately after 5 minutes one of them told me they can’t serve chilli right now I could get something else. I said no that’s not possible, then they made me wait 20 minutes to prepare two orders. This was quite unfortunate. They could’ve just told me when I asked them, I wouldn’t have wasted so much time here. Not expected from tims.
Slow service, incompetent workers, don’t know how to take an order. Asked for cream in my coffee but they gave me milk instead.
🌟🌟🌟🌟🌟
This Tim Hortons location consistently delivers excellent service. The store is always clean, well-organized, and the atmosphere is welcoming. Orders are prepared quickly and accurately, and everything from the coffee to the sandwiches tastes fresh. The staff are efficient and professional — special thanks to Raman for being especially courteous and helpful. A great place for a quick stop or a relaxing coffee break!
Great food and drink too expensive though
The staff was very friendly. I went to replace my gift card, and they did it right away. I appreciate it ☺️
I went in to make a purchase and asked to use the restroom. They told me all 3 were out of order. Pretty sure it was a lie as the staff member said"we don't make the rules. I will be emailing a formal complaint to corporate and the city of province whoever regulates the rules around washrooms in restaurants.
Atmosphere: 1
Service: 1
Convenient place with srandard quality and worthy price for coffees, sandwich, and snacks.
The shop is a bit old and sometimes quite crowded.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Wrap, Bagels, Chili
Very nice staff and food
Atmosphere: 5
Food: 5
Service: 5
Tim Hortons never disappoints! I had a fantastic experience with both the food and service. The staff was welcoming and quick to take my order, and my meal was prepared perfectly and served right on time. The breakfast sandwich was fresh, hot, and delicious, and the pastries were soft and flavorful. It’s always a pleasure stopping by here because they really know how to make you feel valued as a customer. Highly recommended ??
Atmosphere: 5
Food: 5
Service: 5
Unfortunately this location’s employees seem to not deliver on the simplest of requests. I only order dark roast from Tim Hortons as that is my preferred coffee. Multiple times they have tried to pass off original roast as dark, simply because they didn’t want to. I called out the worker after tasting it, and she said “oh ok, uh 4 mins” this type of “customer service” I will not stand for. If they had told me that it would be a wait due to brewing, then I would wait. But instead I guess it’s easier to lie and forget.
Food: 1
Service: 1
Restaurantji Recommends
Whoever is in charge of this location needs to overhaul their hiring practices. My husband was in line this morning around 11:30 with 4 other customers, one of whom had a group order. Two employees were at the till chatting and ignoring the people in line. Their chatting continue for a while until my husband asked from the line if they had more timbits in th back. His question was ignored as they continued talking. My husband then asked in a louder frustrated voice if anyone actually worked there, which warned him blank stares. He then said I guess I'm leaving. He turned to go and all the customers in line left with him and they told people just coming in not to bother as nobody was helping customers so they left as well. Not the first time we've experienced this lack of service atthe Lougheed Mall location. Apparently customer service is not expected for people to gain a pay cheque, but n doubt there will be stories about rude customers.
Service: 1
Based off the wording used and a quick check at the accounts, it’s pretty obvious the positive reviews of this place are fake.
This is without a doubt the worst Tim’s I’ve ever been to. Unclean, always understaffed, the workers are rude, food is inedible. Ridiculous wait times, they’ve constantly screwed up my order. Whether it be overcharging me, giving me the wrong drink, or missing an item. They’ve done it all and I’ve only been coming here for a few months. I go to this one because the smaller Tims in the gas station nearby has some kind of a bug infestation problem. Seen the same staff working at that one so I’m guessing same owner/management.
I usually come around 2pm and the baked goods I’ve tried ALWAYS taste like they were made the day before. So dry and disgusting.
I now stop at a Tims in New West to get my order. Avoid this location at all costs
Atmosphere: 1
Food: 1
Service: 1
Parvin the girl who took order seem to be very rude and had no interest in taking order. Maybe she was having a busy day but it was just start of the day. I had came to take breakfast and you expect good customer service at Tim Hortons atleast in the morning.
Atmosphere: 3
Food: 4
Service: 1
Dependable place to have coffee and donuts.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wrap, Bagels
my stomach got hurt after I had a lite iced capp in this location. maybe they used unfresh milk or cream. inside of the store is stinks and unclean too.
Atmosphere: 1
Food: 1
Service: 1
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