Edo Japan - Tsawwassen Mills - Grill and Sushi

Very unpleased with the service here. Quality of food wasn't the best for my first time eating here. Also, Customer Service needs improvement. Check the reviews before attending!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Spring Roll

Looking through fast food i stumbled upon this establishment boy i should have read the comments.. Rude customer service and no cleanliness..

Service: 1

As a former Edo employee I'm pretty sure you are not allowed to deny service to someone claiming you have 0 sushi then proceed to sell the same roll to the person behind me, not sure how you can have no rolls period and then sell them right after you tell me no.

Atmosphere: 1

Food: 3

Service: 1

Worst sushi ever. And the longest wait ever... it was slapped together almost as if they forgot our order.

Atmosphere: 3

Food: 2

Service: 2

Been here last week, and got myself a chicken teriyaki bento with thin noodles, spring roll and california roll. Food was good, but sushi and customer service was alright

Atmosphere: 4

Food: 4

Service: 4

I regret the poor service and bad food quality. A bitter and unexpected experience. Customer rights must be respected; this is a principle.

Atmosphere: 2

Food: 2

Service: 1

I recently visited Edo Japan restaurant Tsawwassen mills location on Saturday around the afternoon and unfortunately, my experience with their customer service was quite disappointing. From the moment I walked in, it seemed like the staff were uninterested and inattentive. We waited almost 20 minutes to give our order. my experience with the cashiers left a lot to be desired. There was a old lady on there cash. It was clear that she struggled with basic tasks like reading the order correctly or understanding simple instructions. I had to repeat my order multiple times, and even then, it was still entered wrong.
When I tried to explain the mistake, the cashier seemed confused and unable to fix it without calling over a manager, which slowed down the process even more. The lack of basic communication skills made what should have been a quick and easy transaction incredibly frustrating.she doesn't seems professional as at all.it was almost impossible to get cashier's attention for simple things like water refills she cannot even understand that basic thing.It's alarming that a restaurant would allow such poorly trained or ill-equipped staff to handle customer orders and payments.Customer service starts at the register, and if your cashiers can't handle even that, it really diminishes the overall dining experience. I hope they invest in better training or hiring staff who can provide a smoother and more professional experience.The overall attitude of the staff made the experience uncomfortable and unwelcoming.
I had heard good things about the food here, but with such poor customer service, I don't think I will be returning anytime soon.

AVOID THIS EDO JAPAN. the indian staff hired dont cook properly at all. the veggies and not well chopped. Food undercooked. Service and attitude of people their is unfriendly.

Atmosphere: 1

Food: 1

Service: 1

My son tried the kids sushi and he liked the taste so he had to go for the second one?He also liked the kids sugar free apple juice.

Atmosphere: 3

Food: 4

Service: 4

Like others, I was charged 20% tip automatically….at a food court stall, this is ridiculous!Don’t understand the rationale here; you just lost a potential repeat customer over 1 transaction? Not the best business model in my opinion.My advice: stay away!

I was at the Tsawwassen Mills and had the beef ramen soup, and I was satisfied with what I ordered. My husband had their chicken teriyaki.

Atmosphere: 4

Food: 5

After ordering your meals Make Sure to Check your Receive! They will add 20% Tips on YOUR PAYMENT UNLESS YOU CLICK CHANGE N PRESS " NO" TIPS! WHAT A RIP OFF! JUST A STUPID FOODCOURT! JUST LIKE ROBBERY VERB!!

They charge 20% TIP BY DEFAULT. This is a food court and they set a tip that is no way to cancel on the POS. They scammed me over $13 on a $60 order. And that tip was even Post tax.

Atmosphere: 1

Food: 2

Service: 1

I was at the Tsawwassen Mills and had the beef ramen soup, and I was satisfied with what I ordered. My husband had their chicken teriyaki.

Atmosphere: 4

Food: 5

Nice stuff. Very delicious shrimp

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shrimp Noodlefull Bowl