Friendly staff, calm and authentic atmosphere with fireplace, feels like the own living room, great restaurant in the same building. The ski resort is in walking distance.
Ross Humphries
Very very few places are on my buckets list where I would like to go back to but Winston Lodge is certainly on my list.We received the warmest welcome yuo could ever hope to recieve and then, as never staying in a wood lodge before, it was really nice to explore the building and get reat for our stay.The rooms were wonderful and the bar and food were great and pleasing aswe did not want to haveo to go into Golden. We only stayed two nights but really enjoyed and the local wolk sanctuary was also a great place to visit.I would love to retuirn one day in the winter with lost of frinds, get snowed in and enjoy the delights of this excellent hotel.
Service: 5
S Clay
HelloI was there on New Year’s Eve and I would just like to express my concern about the service and/or lack there of.We were only asked for our food and drink order at the start, from there on no communication and then had to ask the bar when our table wanted drinks and then was scolded for not asking the waitress. After that when we asked for the bill with direction of who had what, the waitress left and the chore was put on something else who had no idea what was going on and we further had to communicate the process. Equating to a less then desirable experience.Normally with a busy bar I would never express this concern but with a bar-/restaurant with one 2-3 table filled and the employees visible drinking/taking shots I can’t say they should expect favourable reception form thier patrons.I hope this helps and the manager can guide the new staff to a better experience.Thank youAbsolutely non of that below reply is honest or truthful. It takes a lot for me to write a 1 star review and if you look at my past ones they are 90% positive. Clearly the place was dead on a new years for a reason. I will never recommend this place to anyone.
Service: 1
J. Müller
The pictures on the Winston Lodge homepage clearly promise something different than what you get! Price/performance is not right at all. The rooms and terrace are carelessly and not functionally furnished. For example, the refrigerator is in the middle of the closet so you can't use it. We stayed there for five nights and didn't receive room service - only fresh towels upon request. Various holes in the walls in the room were covered with pictures or poorly prepared.The large living room corresponds to the pictures on the homepage and is cozy - we were quite disappointed with our room, except for the bed (which was comfortable).The hotel is okay - but only if you know what to expect. Expectations raised by the homepage and the pictures there will definitely be disappointed!
Service: 2
Mike P
Suprised to see some low ratings. I thought the place was great. We forgot our room key in the room and they were very responsive to have another one waiting for us when we got back. Great location, nice big common areas, comfy beds. Would definitely stay again when in the Golden area.
Service: 5
Janet Wilson
Beautiful spot for a family getaway! Great accommodating staff and a wonderful loft suite for a family group. So close to Kicking Horse for coffee, breakfast and dinner, as well as Boo the Bear. And a quick drive to Cedar Lake, Golden and Field.
Service: 5
Lizzy
To be honest I expected more from this place. There was no A/C whatsoever in the rooms. The wifi was very slow and took forever to connect. The check in was confusing and took me a while to figure out where my building was because the directions weren’t that great. Not any hiking trails close by for running like I thought.
Service: 2
882netaf
The manager Tom is amazing. Room was great, nice view from balcony, great bed, great big soaker tub and huge bathroom. Just don't book thru Expedia. Nightmare. Still waiting to get a refund when we changed reso from 2 nites to one, well within what they state is allowed for full refund.
Shirley English
Don't be fooled by pretty pictures on their website. I've stayed at cleaner friendlier 2 star motels. The bar and bistro is a disaster. No idea how this place stays open. Has potential. Could be improved with new management. Current managment will make sure this place tanks. Maybe time to clean house, in every sense..
Service: 1
vivek kumar
Rooms were pretty much clean and big.Check-in was a bit confusing. Once getting in, the well maintained lobby was quaint and clean, leading to equally prepped and relaxing rooms.Lodge is in between of nature, so nature lovers will like it. It is situated at very calm place.
We came to get away and this was just the ticket.Check-in was a bit confusing, but the on-site manager Tom was extremely helpful and communicative. Once getting in, the well maintained lobby was quaint and clean, leading to equally prepped and relaxing rooms.Having been closed during covid and only opening now, the stay was fully prepped for late night check-in, gorgeous morning mountains and, if you're lucky, the odd Northern Lights show.Thanks for having us. We'll try to be back asap
Andreas Möllmann
Anemic menu, average quality, ordinary service.Don’t get fooled by the pictures on the website.
Corinna Burger
Great location, rooms are a great size and clean. Bar and restaurant nice and not too far to head to town on a Monday/Tuesday when it's closed. Enjoyable stay and good check in service after a long drive and day on the slopes.
Service: 5
Sylvain Boisard
Best Lodge in Kicking Horse. Quiet , Clean , Large Room , Comfy Bed . I will definitely stay there
Service: 5
Christiane L
Its a rip off, no service, no staff, dirtythe circumstances at the hotel are realy bad- no room service at all- no staff a the premises- management is not available and not answering mails- request were ignored- no king bed just 2 rocky single beds- everything is dusty and dirty, spiderwebs on walls and windows- as result of missing service not enough towels for the four of us and NO toilet paper!!!all restaurants at the kicking horse resort were closed after 5 pm the first two nights and we had to go down to town for food, 20 minutes each directionOther then promised in an email to us- no cooking gear or dishes were supplied, just a lonely grill and a microwave.- this morning no water, neither knifes, cups nor glasses for breakfast
Friendly staff, calm and authentic atmosphere with fireplace, feels like the own living room, great restaurant in the same building. The ski resort is in walking distance.
Very very few places are on my buckets list where I would like to go back to but Winston Lodge is certainly on my list.We received the warmest welcome yuo could ever hope to recieve and then, as never staying in a wood lodge before, it was really nice to explore the building and get reat for our stay.The rooms were wonderful and the bar and food were great and pleasing aswe did not want to haveo to go into Golden. We only stayed two nights but really enjoyed and the local wolk sanctuary was also a great place to visit.I would love to retuirn one day in the winter with lost of frinds, get snowed in and enjoy the delights of this excellent hotel.
Service: 5
HelloI was there on New Year’s Eve and I would just like to express my concern about the service and/or lack there of.We were only asked for our food and drink order at the start, from there on no communication and then had to ask the bar when our table wanted drinks and then was scolded for not asking the waitress. After that when we asked for the bill with direction of who had what, the waitress left and the chore was put on something else who had no idea what was going on and we further had to communicate the process. Equating to a less then desirable experience.Normally with a busy bar I would never express this concern but with a bar-/restaurant with one 2-3 table filled and the employees visible drinking/taking shots I can’t say they should expect favourable reception form thier patrons.I hope this helps and the manager can guide the new staff to a better experience.Thank youAbsolutely non of that below reply is honest or truthful. It takes a lot for me to write a 1 star review and if you look at my past ones they are 90% positive. Clearly the place was dead on a new years for a reason. I will never recommend this place to anyone.
Service: 1
The pictures on the Winston Lodge homepage clearly promise something different than what you get! Price/performance is not right at all. The rooms and terrace are carelessly and not functionally furnished. For example, the refrigerator is in the middle of the closet so you can't use it. We stayed there for five nights and didn't receive room service - only fresh towels upon request. Various holes in the walls in the room were covered with pictures or poorly prepared.The large living room corresponds to the pictures on the homepage and is cozy - we were quite disappointed with our room, except for the bed (which was comfortable).The hotel is okay - but only if you know what to expect. Expectations raised by the homepage and the pictures there will definitely be disappointed!
Service: 2
Suprised to see some low ratings. I thought the place was great. We forgot our room key in the room and they were very responsive to have another one waiting for us when we got back. Great location, nice big common areas, comfy beds. Would definitely stay again when in the Golden area.
Service: 5
Beautiful spot for a family getaway! Great accommodating staff and a wonderful loft suite for a family group. So close to Kicking Horse for coffee, breakfast and dinner, as well as Boo the Bear. And a quick drive to Cedar Lake, Golden and Field.
Service: 5
To be honest I expected more from this place. There was no A/C whatsoever in the rooms. The wifi was very slow and took forever to connect. The check in was confusing and took me a while to figure out where my building was because the directions weren’t that great. Not any hiking trails close by for running like I thought.
Service: 2
The manager Tom is amazing. Room was great, nice view from balcony, great bed, great big soaker tub and huge bathroom. Just don't book thru Expedia. Nightmare. Still waiting to get a refund when we changed reso from 2 nites to one, well within what they state is allowed for full refund.
Don't be fooled by pretty pictures on their website. I've stayed at cleaner friendlier 2 star motels. The bar and bistro is a disaster. No idea how this place stays open. Has potential. Could be improved with new management. Current managment will make sure this place tanks. Maybe time to clean house, in every sense..
Service: 1
Rooms were pretty much clean and big.Check-in was a bit confusing. Once getting in, the well maintained lobby was quaint and clean, leading to equally prepped and relaxing rooms.Lodge is in between of nature, so nature lovers will like it. It is situated at very calm place.
Restaurantji Recommends
We came to get away and this was just the ticket.Check-in was a bit confusing, but the on-site manager Tom was extremely helpful and communicative. Once getting in, the well maintained lobby was quaint and clean, leading to equally prepped and relaxing rooms.Having been closed during covid and only opening now, the stay was fully prepped for late night check-in, gorgeous morning mountains and, if you're lucky, the odd Northern Lights show.Thanks for having us. We'll try to be back asap
Anemic menu, average quality, ordinary service.Don’t get fooled by the pictures on the website.
Great location, rooms are a great size and clean. Bar and restaurant nice and not too far to head to town on a Monday/Tuesday when it's closed. Enjoyable stay and good check in service after a long drive and day on the slopes.
Service: 5
Best Lodge in Kicking Horse. Quiet , Clean , Large Room , Comfy Bed . I will definitely stay there
Service: 5
Its a rip off, no service, no staff, dirtythe circumstances at the hotel are realy bad- no room service at all- no staff a the premises- management is not available and not answering mails- request were ignored- no king bed just 2 rocky single beds- everything is dusty and dirty, spiderwebs on walls and windows- as result of missing service not enough towels for the four of us and NO toilet paper!!!all restaurants at the kicking horse resort were closed after 5 pm the first two nights and we had to go down to town for food, 20 minutes each directionOther then promised in an email to us- no cooking gear or dishes were supplied, just a lonely grill and a microwave.- this morning no water, neither knifes, cups nor glasses for breakfast
Service: 1