Shambhu's Spice House Cuisine of India | Indian Restaurant in Kelowna

The food was great! Loved the chai at this place

Atmosphere: 3

Food: 5

Service: 5

I ordered a veg noodle burger over the phone. I was told by one of the girls that it’s $11. But I went there to pickup my burger, she said, “it’s $13”. Then I asked that it was $11 when I ordered. She said, “I am new here. So, I don’t know the rates”. I thought it’s okay since she is new. But when she charged me for the food, it was $13.65. She added 65 cents GST on top of the price. Then I asked that government of Canada has waved GST/HST for 2 months, then why am I being charged for that? Then the owner replied in a funny way, “there is a problem in our machine. So, the machine is charging GST.” He also added, “we will be paying GST to gov of Canada”. And he laughed. It’s not about the 65 cents. It’s actually about the rebate that the gov is giving. But ultimately I am paying it out of my pocket. So, where can I get my GST back?

Edit: First of all I am replying to your reply…I dont have any property dispute with you or I am not the owner of any restaurant. Google review is not just for food quality but also for the customer service and restaurant atmosphere.If the store owner is writing this review that means he is totally unprofessional and uneducated.The 65 cents not gonna make me poor or rich but your restauarnt is not following the government instructions,if you are doing this from last 10 days than you have taken Hundreds of dollar from the customers that government will not be accepting for 2 months.You should be more worried about fixing the machine instead of replying to customers with rude and nasty way. Your resaurant is running because of the regular customers but if you will be responding in this nasty way then you will lose your customers. If this arrogant behaviour goes to social media then you will face more consequences. Better fix your machine now . Also food was not that good.The last 1 star is for food. I couldn’t give any less than that.

Atmosphere: 1

Food: 1

Service: 1

The most amazing tikka masala I’ve ever had! I asked for a 4 spice and they did not disappoint! So fragrant. The saffron rice was perfectly done and the garlic naan was soft and flavourful! Really good portions!

Atmosphere: 2

Food: 5

Service: 5

The food was amazing. Had the chili chicken and the mutton Rogan Josh . Service was brilliant. Will definitely be back again and again.

Atmosphere: 5

Food: 5

Service: 5

Chicken Tandoori Momos were good..But Biryani was not like Biryani it was like fried rice..need to work on that..

Atmosphere: 3

Food: 3

Service: 3

Best pav bhaji and dahi puri I have had. We have tried other chicken dishes too.

Hidden gem

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Manchurian, Mutton Rogan Josh

I had an extremely disappointing experience with this establishment and would give a negative rating if that option were available.

The owner, who was also the sole server at the time, informed us that only takeout was available at 10:30 PM, but did so in a highly unprofessional and rude manner.
While I understand that many restaurants have a "last call" policy, I have never encountered such a dismissive and discourteous attitude from staff before.

Due to this poor customer service, I will not be returning to this restaurant, either for takeout or dining in.

Atmosphere: 1

Food: 1

Service: 1

The owner don’t know how to talk to a person
Such a Rude guy lack of manners
Zero regard towards customer
Zero service

Atmosphere: 1

Food: 1

Service: 1

This place in Kelowna is fantastic for food, with a great menu and even better service. The owner and employees are incredibly welcoming and attentive, making every visit a pleasure.My husband visit this place everyday. We both love this place.Highly recommend 😊😊

Atmosphere: 5

Food: 5

Service: 5

Great food and Amazing service

Atmosphere: 5

Food: 5

Service: 5

Best place in town!! Also makes jain food which is amazing

Atmosphere: 5

Food: 5

Service: 5

One of the best aloo parathas ever eaten in Canada. I wanna try Amritsari Kulcha next time

Atmosphere: 5

Food: 5

Service: 5

We were visiting Kelowna from Toronto and Shambhus was recommended to us by some locals. We are so impressed with the food and hospitality from the owner Hitesh that we ate here twice during our one week trip! My wife loved the butter chicken but the mutton and lamb were my favourite. We will be back the next time we are in Kelowna.

Atmosphere: 5

Food: 5

Service: 5

Shambhu has an amazing, varied menu and the dishes are tasty and flavoursome. I tried their dahi puri, that was really tasty and flavourful.

Edit: I’ve been a loyal customer for over a year, but this recent experience has completely changed my opinion. I ordered food for pickup, but the taste was off, and the vegetables in chilli momos smelled awful—they were clearly old. When I called the restaurant to request a replacement, the owner was incredibly rude, arguing and insulting me instead of addressing the issue.

Shockingly, the owner even brought vegetables from the kitchen, insisting they were fine and claiming his restaurant is the best in Kelowna. He even challenged me, saying I’d never had such good food in the area. I simply asked for a replacement, but his behavior was so desperate and unprofessional.
I don’t have pictures because they substituted my order, and I don’t want a refund. I just want to warn others about this very bad experience. Unfortunately, I have to change my review from 5 stars to 1 star. Very disappointing.

Atmosphere: 3

Food: 1

Service: 1

Good food, reasonable price, authentic street food vibe.
Good service.

Atmosphere: 5

Food: 5

Service: 5