Amazing location for this outlet.....But that's it. Was in queue of 5 (I was 5th in the queue), but man, 20+ minutes. It's not people ahead in the queue were ordering big, it's the snail speed of the staff. Taking their sweet time to prepare respective orders. No urgency to clear customer queue. Was in Kelowna for 3 days near to this outlet, however, since this experience, went to other Tim Hortons/Starbucks.Ready to pay more or ready to wait in a queue, but can't wait in the queue to see incompetent people work!!
Atmosphere: 2
Food: 2
Service: 1
Stephanie Harmon
This tim Hortons freaking sucks. Ordered door dash from this tom Hortons. I ordered two sandwiches and then decided to add a side and drink. The order came and it was just the side and drink. So frustrating because you get a refund for the food but reorder and have to pay for delivery again. But I reordered the sandwiches and then after waiting a while longer they randomly cancelled my order. So much time wasted. And the side of potatoes that did come were so old and stale, they were barely edible.
C Cmore
Really incredible. I've never seen any human being move so slow in my entire life. As someone who has worked in fast food, I'm astounded. Waited in a line of what, 4 people? For 20 minutes. Two employees working on 1 coffee together, how ineffective. Absolutely no sense of urgency between the three people working behind the counter. I don't understand. There should be a system, one on food, one on drinks, one manning the counter. No, all three on one drink at the same time. The bathroom was gross. No toilet paper. Again, I've worked fast food downtown, I know how difficult it is to maintain cleanliness. It's difficult, not impossible. They got several orders wrong. The woman working on my order walked away from me twice while I was ordering to go do something else. Hen i waited 7 minutes for a bagel with cream cheese. Disrespectful, inattentive, unorganized, just horrible.
Service: 1
Nose
These people are the dregs of society, and I’m not talking about the customers sheeting on the sidewalk outside. I’m talking about the employees in this place.What an absolute sheet hole on all levels Kelowna deserves better.Queue, generic response from owner…
Atmosphere: 1
Food: 1
Service: 1
Brittany Compagna
An order took 15 mins as the employees slowly walked about, and also ignored new customers as they refilled the napkins instead of making my order. All the tables are dirty,
Atmosphere: 1
Food: 3
Service: 1
Jay Jay Garcia
Worst Tim’s branch I have ever been. Worst service ever.
Atmosphere: 1
Food: 1
Service: 1
Lance Goulden
Not enough staff so it was a little slow but other then that it was
Atmosphere: 2
Food: 4
Service: 3
Nancy Fraser
UPDATE: Talked to Tim’s customer service and she made it right! Thank youTHE WORST COFFEE EVER ?I only wanted a couple double doubles and that’s it when they got to my house they’re almost black they might’ve had one cream in it. Definitely not a double so with no cream in the house now. What do you do?
Atmosphere: 5
Food: 4
Service: 5
Joel Keshwah
Good service when doing mobile
Atmosphere: 5
Food: 5
Service: 5
Derrik Nikkel Studio's
Three people working and took 15 minutes to serve for customers all three you were working in the back, and when they felt like they weren’t busy enough came to serve the customers at the tillUpdate it took 21 minutes to serve me and the 3 people ahead of me I just looked at my bank transaction time to right now when I got my order of two coffee and two breakfast farmer wraps I will never come to this location again…Parking: Not worth the horrible paid parking for the extremely slow and terrible service
Bad experience and employees behave rudely mostly girls and too slow service thats why we are not happy with you . Making not good tea for us . ????????????
Navdeep Singh
Really good experience. Staff is really
Atmosphere: 5
Food: 5
Service: 5
Chad Weatherall
This has to be the worst Tim Horton's location that I have ever visited, period!I was in Kelowna all week for work and made this my stop to grab coffee and some breakfast as it was on my way to the office. There are only ever 2 people working and they rarely have any actual breakfast food ready to go at 6:00 am when they open.Unfortunately, this is one of the only spots to grab anything that early in the morning.
Atmosphere: 1
Food: 1
Service: 1
Carl Laboucane
I like coming here for my coffee and tea ?. Always a good experience
Michelle DeGroot
Just a heads up....having your employees toss hot water on cold glass in -20°C on the outside of the door is not doing much other than making a mess and a layer of ice on the ground right outside the door. I really hope they don't break the glass.....
Amazing location for this outlet.....But that's it. Was in queue of 5 (I was 5th in the queue), but man, 20+ minutes. It's not people ahead in the queue were ordering big, it's the snail speed of the staff. Taking their sweet time to prepare respective orders. No urgency to clear customer queue. Was in Kelowna for 3 days near to this outlet, however, since this experience, went to other Tim Hortons/Starbucks.Ready to pay more or ready to wait in a queue, but can't wait in the queue to see incompetent people work!!
Atmosphere: 2
Food: 2
Service: 1
This tim Hortons freaking sucks. Ordered door dash from this tom Hortons. I ordered two sandwiches and then decided to add a side and drink. The order came and it was just the side and drink. So frustrating because you get a refund for the food but reorder and have to pay for delivery again. But I reordered the sandwiches and then after waiting a while longer they randomly cancelled my order. So much time wasted. And the side of potatoes that did come were so old and stale, they were barely edible.
Really incredible. I've never seen any human being move so slow in my entire life. As someone who has worked in fast food, I'm astounded. Waited in a line of what, 4 people? For 20 minutes. Two employees working on 1 coffee together, how ineffective. Absolutely no sense of urgency between the three people working behind the counter. I don't understand. There should be a system, one on food, one on drinks, one manning the counter. No, all three on one drink at the same time. The bathroom was gross. No toilet paper. Again, I've worked fast food downtown, I know how difficult it is to maintain cleanliness. It's difficult, not impossible. They got several orders wrong. The woman working on my order walked away from me twice while I was ordering to go do something else. Hen i waited 7 minutes for a bagel with cream cheese. Disrespectful, inattentive, unorganized, just horrible.
Service: 1
These people are the dregs of society, and I’m not talking about the customers sheeting on the sidewalk outside. I’m talking about the employees in this place.What an absolute sheet hole on all levels Kelowna deserves better.Queue, generic response from owner…
Atmosphere: 1
Food: 1
Service: 1
An order took 15 mins as the employees slowly walked about, and also ignored new customers as they refilled the napkins instead of making my order. All the tables are dirty,
Atmosphere: 1
Food: 3
Service: 1
Worst Tim’s branch I have ever been. Worst service ever.
Atmosphere: 1
Food: 1
Service: 1
Not enough staff so it was a little slow but other then that it was
Atmosphere: 2
Food: 4
Service: 3
UPDATE: Talked to Tim’s customer service and she made it right! Thank youTHE WORST COFFEE EVER ?I only wanted a couple double doubles and that’s it when they got to my house they’re almost black they might’ve had one cream in it. Definitely not a double so with no cream in the house now. What do you do?
Atmosphere: 5
Food: 4
Service: 5
Good service when doing mobile
Atmosphere: 5
Food: 5
Service: 5
Three people working and took 15 minutes to serve for customers all three you were working in the back, and when they felt like they weren’t busy enough came to serve the customers at the tillUpdate it took 21 minutes to serve me and the 3 people ahead of me I just looked at my bank transaction time to right now when I got my order of two coffee and two breakfast farmer wraps I will never come to this location again…Parking: Not worth the horrible paid parking for the extremely slow and terrible service
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Bad experience and employees behave rudely mostly girls and too slow service thats why we are not happy with you . Making not good tea for us . ????????????
Really good experience. Staff is really
Atmosphere: 5
Food: 5
Service: 5
This has to be the worst Tim Horton's location that I have ever visited, period!I was in Kelowna all week for work and made this my stop to grab coffee and some breakfast as it was on my way to the office. There are only ever 2 people working and they rarely have any actual breakfast food ready to go at 6:00 am when they open.Unfortunately, this is one of the only spots to grab anything that early in the morning.
Atmosphere: 1
Food: 1
Service: 1
I like coming here for my coffee and tea ?. Always a good experience
Just a heads up....having your employees toss hot water on cold glass in -20°C on the outside of the door is not doing much other than making a mess and a layer of ice on the ground right outside the door. I really hope they don't break the glass.....
Atmosphere: 4
Food: 4
Service: 4