Dairy Queen Grill & Chill

365 Davis Rd, Ladysmith
(250) 245-3212

Recent Reviews

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Kaydin LaBerge

It's fast food but the blizzards is my favorite but the poutine is my second favorite

Atmosphere: 3

Food: 4

Service: 4

D F

Witnessed customer being screamed at in drive thru by person in charge. Staff member needs anger management to work around children.

DALJINDER SINGH

The best Dairy Queen I've ever been to! Service was awesome! Food quality was nice. Staff was really polite and helpful!

Atmosphere: 4

Food: 4

Service: 5

Mannu Kang

Great service.

Jacksen Currie

Great service from the staff.

Atmosphere: 4

Food: 4

Service: 5

Eva Mariam villareal

Such a great experience i ever had. staff is so helpful.

Atmosphere: 4

Food: 4

Service: 4

Melissa Chester

Liquid ice cream, ordered blizzards and they were worse consistency than a milkshake. Even a milkshake is normally thicker. Ordered a banana split and was consistency of soup.

Atmosphere: 1

Food: 1

Service: 1

frida kk88

The most abusive and dehumanizing experience I've had in public. BEWARE

I came to your drive thru to order a milkshake and understood my vehicle is a little noisy but not anywhere near as loud as the truck in front of me. Even turned my engine off and was screamed at and a door slammed in my face. I then asked to speak to the manager and was screamed at for asking to talk to the manger of the person who was screaming at me. Apparently she is the supervisor? I was told it was confidential and screamed at while not being able to even speak while trapped in the drive thru. Then told to leave because I politely said that is not how you treat people, then the window violently slammed in my face after being told to leave.

I will never return to any Dairy Queen and will share this with all my friends. I'm making a formal complaint at the head office and a human rights complaint. No person should be subjected to abuse for asking a question, if you cannot keep your cool, especially around family's and children then you should not be working in public service. Watch your video, it was clear as day to all the children and people in the restaurant who the issue was.

Natalie Morton

Good Food, good icecream, fast drivethru

Atmosphere: 4

Food: 5

Service: 5

Palak lakhan

Their cakes never disappoint. Definitely a must-try for anyone with a sweet tooth! 🎂
Their cake made my day extra special everybody loved it!

Atmosphere: 5

Food: 5

Service: 5

bacon strips

This dairy Queen has amazing staff! My least favourite part about getting a meal and treat at the same time is the ice cream melts while you eat your meal but they offered to make my blizzard after I was done eating and that makes a huge difference for my level of enjoyment! Thank you

Atmosphere: 5

Food: 5

Service: 5

Emily Peart

Stoped in today for dinner. Everyone was friendly and helpful. And the food was great!

Atmosphere: 5

Food: 5

Service: 5

Caroline Sullivan

My mum ordered a cake for my son's birthday next week. Unfortunately, it was not as expected. It was on theme (Fortnite), but there was zero colour on the cake. Fortnite is a colourful game, so not sure why that was especially considering it's a child's cake.
My mum had called and spoken to a kind employee who booked her back in to have it fixed up. She received a call back from a manager who was rude and wouldn't even let my mum speak. The artist also spoke to her and wasn't overly nice either, I guess her feelings were hurt. They tried to blame my mum for not asking for specific colours. My mum has never ordered a cake from DQ before, she wasn't asked any questions about the colours or design at the time of ordering. My mum didn't complain about the cake artist, she wasn't rude or expecting a refund or anything other than changing the icing on the cake.
They are making a new cake and getting it done quickly, which I appreciate. But the way the situation was handled was not professional at all. I understand if the customer is being hostile, but my mum was not and she was spoken to poorly.

Kyle

Average for a DQ but the blizzards are always runny. Please make your machine colder so they aren't soupy

heather Hutton

Disappointing...the blizzards were more like milkshakes and barely any toppings at the bottom. They never do the upsidide down flip...probably because they know they would have a big mess to clean up. Do yourself a favor and just go across the street to McDonald's for a McFlurry.

Atmosphere: 1

Food: 1

Service: 1

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