First time visiting here, I ordered the mocha and my partner got a drip coffee, both of our drinks tasted 'burnt' and mine tasted extreamly watered down. We had hoped to dine in, but felt we could not comfortably sit anywhere as the seating was cramped and confusing. The only positive was we also got a cheesecake brownie and it was delicious! Bummer about the drinks, though...
Food: 3
Paul
Ordered 2 drip coffees. First was luke warm ant best and second cup was partial cup. They said they could not make more. It was 3 pm and they close at 8?! Too bad, I guess we will continue to support Porters down the hill.
Atmosphere: 4
Food: 3
Service: 2
Kadyn Foster
Great staff. But the panini press needs a deep clean. As soon as it got turned on a burnt odour filled the cafe along with a consistent smoke coming from the press.
Atmosphere: 4
Food: 4
Service: 5
Samantha Cuthbert
So the sandwich I got I did not care for and the server was amazing and called the manager to see if I could get a refund and I did. Then I git the carrot cake and it was awesomely tasted Thank you
Atmosphere: 5
Food: 3
Service: 5
MYBC Consulting
Lovely atmosphere! Yummy cold brew coffee
Atmosphere: 5
Food: 5
Service: 5
Harrison Goeldner
Good samosa’s ??
Raven Muench
I have to RAVE about this place. The Coffee is amazing and the Employees are unbelievably kind!!!! We love the kids Toys in the corner and the smoothie options too!!!
Atmosphere: 5
Food: 5
Service: 5
Troy Nam
It has a friendly atmosphere, like a place frequented by locals. I heard that the Spanish latte is famous, so I ordered it, and the combination of strong coffee and sweet syrup was really good!
Atmosphere: 5
Food: 4
Service: 5
Ghazal Firouz
Very rude manager
Vaidehi C
Updated Review: BEWARE OF THIS CHEAPSKATE BUSINESS - WHO WILL CHARGE YOU FOR REQUESTING PROPERLY MADE DRINKS. If you ever wonder why your drink is 90% water, don't be surprised. They will eventually charge you for entering their store as well. There are so many people upset over this new ownership. They seem to be in denial. They cannot accept the fact that he lacks what the previous owners had - A SENSE OF COMMUNITY AND HUMANITY. I am not surprised how my feedback was used against me because that is why I wrote a honest review in the first place. You display your cheapskate nature and prove my review right by carefully gaslighting my comment and make it about "free ingredients". I regret even writing anything remotely positive about this business. I never asked for free ingredients, the old staff were just more motivated and NICE people who made great drinks! Now you have stooped down even low. By crying about high cost of living, you don't justify your shortcomings and you call yourself "business owners". What a lovely professional response like the other reviewer said. You truly will shine in the business world! :) Good luck with your watery drink scams.
Original Review: It is with great difficult that I write this review for a place which used to be my favorite, but I think it’s necessary. I've been going here for the past two years. Today, I ordered my regular 'mocha' and was surprised to find two additional charges on my bill by the new person working there today (extra for cream and extra for chocolate, frankly, extra for making a good quality drink). Unfortunately, what I received was a poorly executed, watery version of my favorite drink. I think the owner wants the new hires to do as little as possible and charge for extra things which isn’t fair because you should make the drink properly and maintain the consistency for loyal customers. Brooke used to prepare it exceptionally well. When Jana took over, she listened to my feedback and maintained the quality. Matteya also listened to my feedback and is a lovely lady! However, I am tired of how many people they keep hiring daily. Even if they do, they have no idea of their regulars. However, many of my recent visits indicates a shift in their customer care priorities. It seems they prioritize new customers and profit margins over regulars like myself. It's disheartening that they neglect their long-time customers who have supported them. I have heard similar experiences from many others, though many are unable to voice their concerns publicly. I will miss this place for the amazing job the lovely ladies I knew did however, I will not be spending another dime at this place of business.
Edit review based on your reply: Thank you for your reply, however I wanted to clarify a few points that you put in that were not correct. 1) yes I used to get free Almond milk when Ron owned the coffee shop. . I never asked for this, however he and his staff just started doing it. As far as me asking you repeatedly is NOT true at all. I never asked you for this, the staff may have continued to do it but you remedied that fast and I understood. I frequent Starbucks often and that is a charge I have paid for years. I don’t mind paying for things I want and would never think a business would have to do this for me. The problem I had was you made a horrible London fog. You added far too much water and very little milk and vanilla syrup. I heard this from many of your regulars as well, who all have changed their drinks. What you made me was a tea misto and I could not justify paying for something I did not want, it was NEVER about the almond milk. 2) you bought this business after Covid and I know cost went up during that time because we would talk to the owner. That’s why we came rain or shine to support him and his business. These new cost you talk about would have been there when you took over, so there is no excuse for making a terrible drink and then trying to make it look like I was being unreasonable. I rarely ever do a review, especially a negative one but I must say you surprised me we such an unprofessional response. End of edit. Original post: I have been going to the Joy of coffee for over 10 years with my husband. Even through the pandemic we would show up rain and shine everyday to support their business because they were that good. The staff, food and drinks were the best and we wanted to show them how much we appreciated them.Brooke, Gemma and Jeannie treated you like you were special and their drinks are and were always fantastic!!! Unfortunately the business got sold, and we get everyone needs to retire. :(. We just never thought that our drinks would go down hill so fast. I mentioned it to one of the new owners and they were not to happy to hear about it and it definitely did not get fixed. I would have stopped going there awhile ago since the drink situation never got better but I loved the staff, however I rarely recognize anyone anymore!! It’s too bad you take a business that had great staff, customer and had the best vibe and you turn it into something you no longer recognize.
Atmosphere: 1
Food: 1
Service: 1
Axel Gutierrez
Best coffee beans I’ve ever bought
Atmosphere: 5
Food: 5
Service: 5
Shadows
Came across this lovely spot. We had a Dark Chocolate Mocha. It was smooth and delicious. Highly recommend to try it.
Atmosphere: 5
Service: 5
Paawan Sandhu
Amazing experience, nice staff, great decorum and vibe. Last but now the least amazing coffee and cakes.
First time visiting here, I ordered the mocha and my partner got a drip coffee, both of our drinks tasted 'burnt' and mine tasted extreamly watered down. We had hoped to dine in, but felt we could not comfortably sit anywhere as the seating was cramped and confusing. The only positive was we also got a cheesecake brownie and it was delicious! Bummer about the drinks, though...
Food: 3
Ordered 2 drip coffees. First was luke warm ant best and second cup was partial cup. They said they could not make more. It was 3 pm and they close at 8?! Too bad, I guess we will continue to support Porters down the hill.
Atmosphere: 4
Food: 3
Service: 2
Great staff. But the panini press needs a deep clean. As soon as it got turned on a burnt odour filled the cafe along with a consistent smoke coming from the press.
Atmosphere: 4
Food: 4
Service: 5
So the sandwich I got I did not care for and the server was amazing and called the manager to see if I could get a refund and I did. Then I git the carrot cake and it was awesomely tasted
Thank you
Atmosphere: 5
Food: 3
Service: 5
Lovely atmosphere! Yummy cold brew coffee
Atmosphere: 5
Food: 5
Service: 5
Good samosa’s ??
I have to RAVE about this place. The Coffee is amazing and the Employees are unbelievably kind!!!! We love the kids Toys in the corner and the smoothie options too!!!
Atmosphere: 5
Food: 5
Service: 5
It has a friendly atmosphere, like a place frequented by locals. I heard that the Spanish latte is famous, so I ordered it, and the combination of strong coffee and sweet syrup was really good!
Atmosphere: 5
Food: 4
Service: 5
Very rude manager
Updated Review: BEWARE OF THIS CHEAPSKATE BUSINESS - WHO WILL CHARGE YOU FOR REQUESTING PROPERLY MADE DRINKS. If you ever wonder why your drink is 90% water, don't be surprised. They will eventually charge you for entering their store as well. There are so many people upset over this new ownership. They seem to be in denial. They cannot accept the fact that he lacks what the previous owners had - A SENSE OF COMMUNITY AND HUMANITY. I am not surprised how my feedback was used against me because that is why I wrote a honest review in the first place. You display your cheapskate nature and prove my review right by carefully gaslighting my comment and make it about "free ingredients". I regret even writing anything remotely positive about this business. I never asked for free ingredients, the old staff were just more motivated and NICE people who made great drinks! Now you have stooped down even low. By crying about high cost of living, you don't justify your shortcomings and you call yourself "business owners". What a lovely professional response like the other reviewer said. You truly will shine in the business world! :) Good luck with your watery drink scams.
Original Review: It is with great difficult that I write this review for a place which used to be my favorite, but I think it’s necessary. I've been going here for the past two years. Today, I ordered my regular 'mocha' and was surprised to find two additional charges on my bill by the new person working there today (extra for cream and extra for chocolate, frankly, extra for making a good quality drink). Unfortunately, what I received was a poorly executed, watery version of my favorite drink. I think the owner wants the new hires to do as little as possible and charge for extra things which isn’t fair because you should make the drink properly and maintain the consistency for loyal customers.
Brooke used to prepare it exceptionally well. When Jana took over, she listened to my feedback and maintained the quality. Matteya also listened to my feedback and is a lovely lady! However, I am tired of how many people they keep hiring daily. Even if they do, they have no idea of their regulars. However, many of my recent visits indicates a shift in their customer care priorities. It seems they prioritize new customers and profit margins over regulars like myself.
It's disheartening that they neglect their long-time customers who have supported them. I have heard similar experiences from many others, though many are unable to voice their concerns publicly. I will miss this place for the amazing job the lovely ladies I knew did however, I will not be spending another dime at this place of business.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Edit review based on your reply: Thank you for your reply, however I wanted to clarify a few points that you put in that were not correct. 1) yes I used to get free Almond milk when Ron owned the coffee shop. . I never asked for this, however he and his staff just started doing it. As far as me asking you repeatedly is NOT true at all. I never asked you for this, the staff may have continued to do it but you remedied that fast and I understood. I frequent Starbucks often and that is a charge I have paid for years. I don’t mind paying for things I want and would never think a business would have to do this for me. The problem I had was you made a horrible London fog. You added far too much water and very little milk and vanilla syrup. I heard this from many of your regulars as well, who all have changed their drinks. What you made me was a tea misto and I could not justify paying for something I did not want, it was NEVER about the almond milk. 2) you bought this business after Covid and I know cost went up during that time because we would talk to the owner. That’s why we came rain or shine to support him and his business. These new cost you talk about would have been there when you took over, so there is no excuse for making a terrible drink and then trying to make it look like I was being unreasonable. I rarely ever do a review, especially a negative one but I must say you surprised me we such an unprofessional response. End of edit.
Original post: I have been going to the Joy of coffee for over 10 years with my husband. Even through the pandemic we would show up rain and shine everyday to support their business because they were that good. The staff, food and drinks were the best and we wanted to show them how much we appreciated them.Brooke, Gemma and Jeannie treated you like you were special and their drinks are and were always fantastic!!! Unfortunately the business got sold, and we get everyone needs to retire. :(. We just never thought that our drinks would go down hill so fast. I mentioned it to one of the new owners and they were not to happy to hear about it and it definitely did not get fixed. I would have stopped going there awhile ago since the drink situation never got better but I loved the staff, however I rarely recognize anyone anymore!! It’s too bad you take a business that had great staff, customer and had the best vibe and you turn it into something you no longer recognize.
Atmosphere: 1
Food: 1
Service: 1
Best coffee beans I’ve ever bought
Atmosphere: 5
Food: 5
Service: 5
Came across this lovely spot. We had a Dark Chocolate Mocha. It was smooth and delicious. Highly recommend to try it.
Atmosphere: 5
Service: 5
Amazing experience, nice staff, great decorum and vibe. Last but now the least amazing coffee and cakes.
Atmosphere: 5
Food: 5
Service: 5
Delicious cappuccino
Atmosphere: 5
Food: 5
Service: 5
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