Starbucks Coffee Company
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196 ratings
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super good, huge servings, great service, and great atmosphere. We would go back there again.
Been dropping in for coffee almost everyday for years and the staff are great. My favourite location in Nanaimo. ☕️☕️☕️☕️☕️
I want to give massive recognition to Lu at the Metral Station drive-thru in Nanaimo. Her energy, warmth, and genuine friendliness completely elevate the experience every time she is at the window. When she’s working, she doesn't just hand out drinks—she actually connects with customers, brightens our day, and makes us feel genuinely welcome. Today I came through with my daughter, and Lu’s contagious positive attitude turned a quick coffee run into the highlight...read full review
Hours
| Monday | 5AM - 8:30PM |
| Tuesday | 5AM - 8:30PM |
| Wednesday | 5AM - 8:30PM |
| Thursday | 5AM - 8:30PM |
| Friday | 5AM - 8:30PM |
| Saturday | 5:30AM - 8:30PM |
| Sunday | 5:30AM - 8:30PM |
Starbucks Coffee Company offers a welcoming and friendly environment, thanks to its wonderful staff. Customers frequently praise the staff members for their kindness, professionalism, and willingness to go above and beyond. One employee, Ivory, was especially appreciated for her warm, friendly attitude, personal touches like a drawing on the cup, and making customers feel like regulars from the first visit. Another staff member, Inke, is recognized for her excellent service and caring attitude, encouraging customers to return for their morning coffee. The drive-through staff also received compliments for their friendliness and helpfulness, particularly in assisting with special orders like lactose-free drinks. Customers often feel that the staff's chatty and energetic demeanor creates the authentic coffee shop energy they enjoy. The atmosphere is generally described as friendly and welcoming, though some mention a lack of comfortable seating, which could improve the experience for those who want to work or relax at the cafe. The staff’s dedication was also evident in a recent incident where they handled a car accident professionally, showing care for all involved. Overall, the location is praised for its excellent service, friendly atmosphere, and the effort of its staff to make each visit special.