Between the attitude of the baristas and the watered down drinks, save yourself the disappointment and go to any other coffee shop.
Atmosphere: 1
Service: 1
Lunna
Most of the staff are not very welcoming, unfortunately. I was standing in front of the counter for at least 5 minutes, greeted them so they could notice me more. However, there was one girl who was literally standing in front of me, by the pastry shelf, and still ignored me until her coworker took over the till. It would’ve made sense if they were busy and couldn’t accomodate me as soon, but I was the only customer at the time, still got ignored even if there were 3 of them. The drinks were okay though! Would have been so much better if they were more welcoming and friendly to customers.
Atmosphere: 2
Food: 3
Service: 1
Sindy Saper
I said good morning, the person had no idea what that meant. Just stared for a second. And said, “what?”. I replied “Oh I just said good morning”.. the response was then “Ok…” Coffee was awful, almost as awful as the Gen Z brain behind the counter. The future is bright…
Atmosphere: 2
Food: 2
Service: 1
Carolyn J
Savannah and her co worker Saturday were great! It's a busy location and really appreciated their help.
Service: 5
Vaclav “Vince” Rissel
Really hating the fact this town has Starbucks in it but not Tim Hortons... So yeah I was forced to go to Starbucks, gross and horrendous experience, I just dislike their coffee period
R Smith
I stop by the Starbucks in Nelson fairly often—usually during the busy morning rush or a bit later in the afternoon—and most of the time, the service is great. Some of the younger baristas can come off a bit snobbish now and then, but whenever I’m helped by the short-haired barista, it’s always a smooth and positive experience.
She’s consistently kind, focused, and professional—even when I’m ordering multiple drinks during their busiest hours. You can tell she genuinely cares about what she’s doing and treats everyone with respect.
Only thing missing is the option to leave a tip—I’d definitely leave one for service like that.
Atmosphere: 5
Food: 5
Service: 5
Art Perez
Stopped by the Starbucks in Nelson yesterday morning while it was super busy, and I was honestly impressed with how well the staff handled everything. Even with a long line, the baristas were friendly, patient, and still took time to smile and greet everyone. My iced caramel macchiato was made just right—no rush, even with all the orders coming in.
The only downside is that the kiosk itself is a bit small. It works, but with how busy it gets—especially with tourists—it would be amazing if they had a full store with seating. Having a space where people could relax and enjoy the lakeside view would take it to the next level.
Still, the team here does a fantastic job with the space they have. Clean, organized, great energy, and solid service. Definitely worth a stop if you’re in town!
Atmosphere: 5
Food: 5
Service: 5
Gurnoor Singh
Visited today around 6:45 7ish and all the food was out of stock the drinks were out of stock. Then we asked for a mocha cookie crumble and a vanilla latte. After making the drinks she informed us that she was out of stock for cookie crumble and substituted it for another drink and the same thing for latte. I mean what is the point of making an order then. The worst Starbucks experience ever.
Atmosphere: 5
Food: 1
Service: 1
Jazzy See
The service is really bad. I ordered a lactose-free cappuccino. However, I saw that she used regular milk, so I asked again just to be sure. She confirmed it was lactose-free milk. I tasted it—it was regular milk. I went back in and asked if I could see the lactose-free milk. She pulled one out of the cupboard and slammed it in front of my sister and me, splashing it all over us.
We then said that the cappuccino was not lactose-free. She replied, “It’s a stressful day,” and said we’d have to wait until she made a new one. Then she proceeded to make 10 other coffees first, even though I had already waited and it was her mistake. She finally placed the new coffee down without a word… unbelievable!!!
I’ve been to Starbucks all over the world, but I’ve never experienced anything like this.
Sarah Nichole
Visited yesterday evening for a coffee. When I approached the counter, I mentioned that the reusable cold cup was so cute, the young girls behind the counter just stared at me coldly. I said hello as the girls had not acknowledged me yet. The one girl who wasn’t wearing an apron or name tag left and the other barista, Sarah took my order. When Sarah finished making the drink, she blankly said “here you go.” The drink was good but the service was not at all what I would expect as I’m used to friendly baristas at Starbucks. It was my first experience visiting Nelson and I was not very pleased with the service. I will choose somewhere else to purchase coffee for the duration of my stay.
I have been frequenting this location for years. The Baristas are top notch, drinks are consistently delicious.
Atmosphere: 5
Food: 4
Service: 5
Rick Boutilier
Love this staff! Never a dull conversation and they are always making me aware of new flavours and brews. They do this all while buzzing like bees to get everyone’s orders ready. A1 as far as I am concerned…coffee’s pretty good too. 4 stars for food because they couldn’t make me a mocha (no powder)
Atmosphere: 5
Food: 4
Service: 5
Mariam Ahmed
Poor service. Went to the store at 2pm today (2 Feb 2025) and was talking English but the girl serving me was purposely pretending to not understand what I was saying. When I saw her throw the previous customer’s cookie for the lady to catch, had a feeling it was only going to be a sour experience. You should train your employees to be less racist and more effective.
A. Knight
I order a lot of coffee from Starbucks and here it tasted a little old.
Between the attitude of the baristas and the watered down drinks, save yourself the disappointment and go to any other coffee shop.
Atmosphere: 1
Service: 1
Most of the staff are not very welcoming, unfortunately. I was standing in front of the counter for at least 5 minutes, greeted them so they could notice me more. However, there was one girl who was literally standing in front of me, by the pastry shelf, and still ignored me until her coworker took over the till.
It would’ve made sense if they were busy and couldn’t accomodate me as soon, but I was the only customer at the time, still got ignored even if there were 3 of them.
The drinks were okay though! Would have been so much better if they were more welcoming and friendly to customers.
Atmosphere: 2
Food: 3
Service: 1
I said good morning, the person had no idea what that meant. Just stared for a second. And said, “what?”. I replied “Oh I just said good morning”.. the response was then “Ok…” Coffee was awful, almost as awful as the Gen Z brain behind the counter. The future is bright…
Atmosphere: 2
Food: 2
Service: 1
Savannah and her co worker Saturday were great! It's a busy location and really appreciated their help.
Service: 5
Really hating the fact this town has Starbucks in it but not Tim Hortons... So yeah I was forced to go to Starbucks, gross and horrendous experience, I just dislike their coffee period
I stop by the Starbucks in Nelson fairly often—usually during the busy morning rush or a bit later in the afternoon—and most of the time, the service is great. Some of the younger baristas can come off a bit snobbish now and then, but whenever I’m helped by the short-haired barista, it’s always a smooth and positive experience.
She’s consistently kind, focused, and professional—even when I’m ordering multiple drinks during their busiest hours. You can tell she genuinely cares about what she’s doing and treats everyone with respect.
Only thing missing is the option to leave a tip—I’d definitely leave one for service like that.
Atmosphere: 5
Food: 5
Service: 5
Stopped by the Starbucks in Nelson yesterday morning while it was super busy, and I was honestly impressed with how well the staff handled everything. Even with a long line, the baristas were friendly, patient, and still took time to smile and greet everyone. My iced caramel macchiato was made just right—no rush, even with all the orders coming in.
The only downside is that the kiosk itself is a bit small. It works, but with how busy it gets—especially with tourists—it would be amazing if they had a full store with seating. Having a space where people could relax and enjoy the lakeside view would take it to the next level.
Still, the team here does a fantastic job with the space they have. Clean, organized, great energy, and solid service. Definitely worth a stop if you’re in town!
Atmosphere: 5
Food: 5
Service: 5
Visited today around 6:45 7ish and all the food was out of stock the drinks were out of stock. Then we asked for a mocha cookie crumble and a vanilla latte. After making the drinks she informed us that she was out of stock for cookie crumble and substituted it for another drink and the same thing for latte. I mean what is the point of making an order then. The worst Starbucks experience ever.
Atmosphere: 5
Food: 1
Service: 1
The service is really bad. I ordered a lactose-free cappuccino. However, I saw that she used regular milk, so I asked again just to be sure. She confirmed it was lactose-free milk. I tasted it—it was regular milk. I went back in and asked if I could see the lactose-free milk. She pulled one out of the cupboard and slammed it in front of my sister and me, splashing it all over us.
We then said that the cappuccino was not lactose-free. She replied, “It’s a stressful day,” and said we’d have to wait until she made a new one. Then she proceeded to make 10 other coffees first, even though I had already waited and it was her mistake. She finally placed the new coffee down without a word… unbelievable!!!
I’ve been to Starbucks all over the world, but I’ve never experienced anything like this.
Visited yesterday evening for a coffee. When I approached the counter, I mentioned that the reusable cold cup was so cute, the young girls behind the counter just stared at me coldly. I said hello as the girls had not acknowledged me yet. The one girl who wasn’t wearing an apron or name tag left and the other barista, Sarah took my order. When Sarah finished making the drink, she blankly said “here you go.”
The drink was good but the service was not at all what I would expect as I’m used to friendly baristas at Starbucks.
It was my first experience visiting Nelson and I was not very pleased with the service. I will choose somewhere else to purchase coffee for the duration of my stay.
Atmosphere: 4
Food: 5
Service: 1
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I have been frequenting this location for years. The Baristas are top notch, drinks are consistently delicious.
Atmosphere: 5
Food: 4
Service: 5
Love this staff! Never a dull conversation and they are always making me aware of new flavours and brews. They do this all while buzzing like bees to get everyone’s orders ready. A1 as far as I am concerned…coffee’s pretty good too. 4 stars for food because they couldn’t make me a mocha (no powder)
Atmosphere: 5
Food: 4
Service: 5
Poor service. Went to the store at 2pm today (2 Feb 2025) and was talking English but the girl serving me was purposely pretending to not understand what I was saying. When I saw her throw the previous customer’s cookie for the lady to catch, had a feeling it was only going to be a sour experience. You should train your employees to be less racist and more effective.
I order a lot of coffee from Starbucks and here it tasted a little old.
Atmosphere: 3
Food: 2
Service: 4
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