Food was normal, atmosphere normal. I’ve been coming here for years with family, always decent and just like every other mcdonald’s. Today a lady named Winnie took my order. She had horrible customer service, was extremely rude, spoke to me in a horrible tone. People like Winnie need to be fired.
Atmosphere: 3
Food: 3
Service: 1
David Lam
The worst McDonald’s in all of Richmond. The fries were overly salted and soggy. The burger looked so depressing and the buns are burnt. The tables are a mess. The staff had no sense of urgency to hand out the food even though it is already made and left sitting while talking over it. Spent $24 here and it will be my last at this location. Asked for extra condiments since I had 1 Large and 1 medium fries in the order… and was told by staff that it would cost an extra 0.50$ each. Staff was not knowledgeable and charged more for the same I ordered at the kiosk. Total disaster. Highly recommend to avoid this place. Better off going to the other McDonald’s in Richmond. Bought coffee from this location as well in the morning once… tasted so burnt and gross. Please address these issues because it is just a terrible experience overall.
Food: 1
Service: 1
Dirke Botsford
Hadn't had McDonald's in years but it was late, was subpar at best and took forever. Expensive for two meals. Won't go there again.
Atmosphere: 1
Food: 1
Service: 1
Gerry R
Average for a fast food place
Atmosphere: 3
Food: 3
Service: 3
roshan ekanayaka
Compare to some other Mcdonald outlets service and food cannot be recommended. If you ask to add sugar into your coffee most of the times employees will not do it. They prepare as they want. Just my personal experience. If you no need to customize or dont have concerns about good service, location is good to enjoy the food leasuirely.
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: Happy Meal
Keely Chow
The worse McDonald’s I have ever seen. I order the coffee with light sugar but the female Indian employee gave me the full sugar one. So i have to turn around and drive back to the McDonald’s, even though i am in hurry to work. The only reason she did her mistake because she keeps chatting with the first window’s lady. I come to ask her to do exchange, her attitude was like so arrogance. I won’t come to this McDonald again!!
Atmosphere: 1
Food: 1
Service: 1
Haruka Higo
Went through the drive through at 1AM and was served by the kindesy & funniest man - made the experience so memorable and he looked like he was having the best time! Thought he should know! Thanks for the great service :)
Atmosphere: 5
Food: 5
Service: 5
Min Yang
The burger bun was burnt , and the chicken nuggets were burnt. The chicken wrap was cold, and the fries were limp.what happened to you?
Atmosphere: 5
Food: 1
Service: 1
Good Citizen
Please, I need my Chinese back. I don’t need Punjab pls 👍🙏 we are in Richmond all the store in India enough, Tim Horton all Indian
Food was normal, atmosphere normal. I’ve been coming here for years with family, always decent and just like every other mcdonald’s. Today a lady named Winnie took my order. She had horrible customer service, was extremely rude, spoke to me in a horrible tone. People like Winnie need to be fired.
Atmosphere: 3
Food: 3
Service: 1
The worst McDonald’s in all of Richmond. The fries were overly salted and soggy. The burger looked so depressing and the buns are burnt. The tables are a mess. The staff had no sense of urgency to hand out the food even though it is already made and left sitting while talking over it. Spent $24 here and it will be my last at this location. Asked for extra condiments since I had 1 Large and 1 medium fries in the order… and was told by staff that it would cost an extra 0.50$ each. Staff was not knowledgeable and charged more for the same I ordered at the kiosk. Total disaster. Highly recommend to avoid this place. Better off going to the other McDonald’s in Richmond. Bought coffee from this location as well in the morning once… tasted so burnt and gross. Please address these issues because it is just a terrible experience overall.
Food: 1
Service: 1
Hadn't had McDonald's in years but it was late, was subpar at best and took forever. Expensive for two meals. Won't go there again.
Atmosphere: 1
Food: 1
Service: 1
Average for a fast food place
Atmosphere: 3
Food: 3
Service: 3
Compare to some other Mcdonald outlets service and food cannot be recommended. If you ask to add sugar into your coffee most of the times employees will not do it. They prepare as they want. Just my personal experience. If you no need to customize or dont have concerns about good service, location is good to enjoy the food leasuirely.
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: Happy Meal
The worse McDonald’s I have ever seen. I order the coffee with light sugar but the female Indian employee gave me the full sugar one. So i have to turn around and drive back to the McDonald’s, even though i am in hurry to work. The only reason she did her mistake because she keeps chatting with the first window’s lady. I come to ask her to do exchange, her attitude was like so arrogance. I won’t come to this McDonald again!!
Atmosphere: 1
Food: 1
Service: 1
Went through the drive through at 1AM and was served by the kindesy & funniest man - made the experience so memorable and he looked like he was having the best time! Thought he should know! Thanks for the great service :)
Atmosphere: 5
Food: 5
Service: 5
The burger bun was burnt , and the chicken nuggets were burnt. The chicken wrap was cold, and the fries were limp.what happened to you?
Atmosphere: 5
Food: 1
Service: 1
Please, I need my Chinese back. I don’t need Punjab pls 👍🙏 we are in Richmond all the store in India enough, Tim Horton all Indian
Atmosphere: 1
Food: 1
Service: 1
Great location, good service.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Very busy.. staff change a lot... has playground so granddaughter loves it there
Atmosphere: 4
Food: 5
Service: 4
Fresh food, clean restaurant and friendly staff. Amazing experience!
Atmosphere: 5
Food: 5
Service: 5
I was really impressed with service. This is one best McDonald’s l ever seen. Very clean and best service
Staff are pretty nice and the restaurant is pretty clean as well. Food came out fast and fresh.
Staff was super friendly and food was tasty
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