Existing the time management issues with lying to the customers. Problem solving with the customer's complaints coming from lies, manager should have taken action to re-training the staff working there how to honestly answer to the customer. When the customer has made the order 20 minutes ago, they saw the board with the other new customers name kept moving to processing from received, but not his and hers. The manager really needed to take action for taking a look deeper. Due to the staffs response, cold drink needs a longer time to make which needs at least 15 minutes. However, while I saw how they made the cold crew, it only took them 30 seconds.
Atmosphere: 3
Food: 3
Service: 1
Max Pan
Sarah in this location is 10 out of 10 in customer service. She the best ! Thank u
Atmosphere: 5
Food: 5
Service: 5
KNyck
Terrible service - I have been getting the same drink for ten years now telling me they can’t make it in a trenta cup and also charged me extra - blaming policy even tho another store just made the same drink
Manager came out to flag but service is disrespectful - what happened to listening to customer and putting their needs first even when charging them
Shane on you Starbucks
Service: 1
B M Ng
I have cat’s tongue so I can’t take high temperature food or drinks. When I order my coffee I always ask for room to add milk to cool the temperature. However the barista filled up the cup to the rim despite the instruction sticker stated “Lv Room”. I opened the lid and was burnt by the piping hot coffee. It’s been over two weeks and the burnt wound is not yet healed. When I mentioned the incident to the staff they couldn’t care less. After revisiting the store three times to try to speak to the store manager, the manager was kind and apologized. He also offered me store credits. The boy thing is that the store credit does not cover the burnt compressed or the band-aid. All in all Ian traumatized by the incident. I hope other patrons won’t suffer as I did.
Atmosphere: 4
Food: 3
Service: 1
PRIZAMN
I live near this starbucks and have been coming here since 2 years. Such an amazing place with kind people. Also, there is this one girl Harks, she helped me with my order and was very friendly & kind. Great service 🥰
Atmosphere: 5
Food: 5
Service: 5
Hriday Subedi
I've been visiting the Starbucks at Richmond Centre for the past ten months, usually during my 30-minute breaks after work. In all that time, I can confidently say I’ve never had a negative experience.
I also want to acknowledge an employee named Anaisha. She always remembers my order, is consistently kind and polite, and often offers great suggestions when I’m in the mood to try something new. She’s genuinely wonderful at what she does and a REAL HARDWORKER!!
God bless her!
Atmosphere: 5
Food: 5
Service: 5
Dennis Mutter
My drink was made exactly as I wanted it. The team was very friendly. I felt appreciated as a customer.
Atmosphere: 5
Food: 5
Service: 5
David
Some of these baristas have an attitude problem. The short chubby asian man with bangs and glasses especially when you're asking for a straw or ice. He has a very stingy attitude and acts like people 'have it out for him' and a great inconvenience to be working here.
k Gabby
There is this person who works in Starbucks on night shift tonight around 8:15pm that is really rude! We were getting a matcha for my kid in Starbucks now and somebody made the drink has very little lavender foam and I ask her politely can you remark the drink because it is very little lavender foam. And she’s like she didn’t want to at first place so she’s like oh it sink down but I’m like I can show there’s just few drops and it’s way too little. She’s still continuing and I’m like no I can show there’s nothing and she didn’t wait and rudely say ok I’ll make it. Then she made it and I say ok now we can see the color and it’s dripping down but last one is not. She’s like we are happy to remake but you need to stay calm. I’m like excuse me? We are very calm. She’s like you need to be polite. I’m like excuse me when I’m I not being polite? I say thank you. So I ask what’s your name? She’s very rude and say im not giving you my name because I’m not the one who made your drink before. Before I leave I saw here name tag is JOT. I’m a Starbucks costumer for over 20 years! This is the very first time I encountered a person this rude and telling me I’m not polite and I’m not calm?! The whole time my kid is standing beside me. This is unacceptable!!!!
Service: 1
Em Em
Had a shitty day to begin with so I came to grab a drink; the people working here were so nice and wrote “you are amazing” on my cup, thank you and I needed this.
I don’t usually come into the Starbucks but I’d like to give props to Asia! Five star customer service every time and remembers my order each time!
Atmosphere: 5
Food: 5
Service: 5
Tiffany
WOW 😳 is all I gotta say!!! I'm still shocked by this behavior. This establishment is run very unprofessional with the rude staff they have employed. Indian girl (JOT), refused to make multiple drinks. She advised me to go to another location that will cater to my order ???? What nonsense is this & she turned around laughing at my request to the other co-workers (Indian). Then a guy walked by and I asked him to fulfill my order, he told me to leave (SIMON) tall Asian guy. He was even more rude than her, he just kept staring me down. This location is managed very poorly, with high school mentality children who obviously do not want to work, but hang out and humiliate customers who come in. The staff openly bully and harass patrons. I watched an elderly senior get snapped at for pronouncing the drink incorrectly. STARBUCKS HEAD OFFICE this location needs an immediate change in customer service ASAP. This location is a concern for the regular, loyal paying customers who want to be treated with the utmost respect and dignity. Not treated like an animal. I will not be returning, nor will I recommend to anyone this establishment. God bless
Atmosphere: 1
Service: 1
Karis
I’m a frequent Starbucks customer, purchasing drinks multiple times a week. I asked for a water from the Richmond location, but they told me I needed to make a purchase :(
Atmosphere: 1
Food: 1
Service: 1
Lloyd
The short indian woman with long hair (quite young) was very aggressive to an elderly asian man. He was slow in telling her what his order was and she snapped at him. He was shocked and taken aback. Quite atrocious to see. What happened to hiring kind people? There are plenty in Vancouver.
Eva Zia
I like new location of Starbucks it's so pretty and the drink was so good
Existing the time management issues with lying to the customers.
Problem solving with the customer's complaints coming from lies, manager should have taken action to re-training the staff working there how to honestly answer to the customer.
When the customer has made the order 20 minutes ago, they saw the board with the other new customers name kept moving to processing from received, but not his and hers.
The manager really needed to take action for taking a look deeper.
Due to the staffs response, cold drink needs a longer time to make which needs at least 15 minutes. However, while I saw how they made the cold crew, it only took them 30 seconds.
Atmosphere: 3
Food: 3
Service: 1
Sarah in this location is 10 out of 10 in customer service. She the best ! Thank u
Atmosphere: 5
Food: 5
Service: 5
Terrible service - I have been getting the same drink for ten years now telling me they can’t make it in a trenta cup and also charged me extra - blaming policy even tho another store just made the same drink
Manager came out to flag but service is disrespectful - what happened to listening to customer and putting their needs first even when charging them
Shane on you Starbucks
Service: 1
I have cat’s tongue so I can’t take high temperature food or drinks. When I order my coffee I always ask for room to add milk to cool the temperature. However the barista filled up the cup to the rim despite the instruction sticker stated “Lv Room”. I opened the lid and was burnt by the piping hot coffee. It’s been over two weeks and the burnt wound is not yet healed. When I mentioned the incident to the staff they couldn’t care less. After revisiting the store three times to try to speak to the store manager, the manager was kind and apologized. He also offered me store credits. The boy thing is that the store credit does not cover the burnt compressed or the band-aid. All in all Ian traumatized by the incident. I hope other patrons won’t suffer as I did.
Atmosphere: 4
Food: 3
Service: 1
I live near this starbucks and have been coming here since 2 years. Such an amazing place with kind people. Also, there is this one girl Harks, she helped me with my order and was very friendly & kind. Great service 🥰
Atmosphere: 5
Food: 5
Service: 5
I've been visiting the Starbucks at Richmond Centre for the past ten months, usually during my 30-minute breaks after work. In all that time, I can confidently say I’ve never had a negative experience.
I also want to acknowledge an employee named Anaisha. She always remembers my order, is consistently kind and polite, and often offers great suggestions when I’m in the mood to try something new. She’s genuinely wonderful at what she does and a REAL HARDWORKER!!
God bless her!
Atmosphere: 5
Food: 5
Service: 5
My drink was made exactly as I wanted it. The team was very friendly. I felt appreciated as a customer.
Atmosphere: 5
Food: 5
Service: 5
Some of these baristas have an attitude problem. The short chubby asian man with bangs and glasses especially when you're asking for a straw or ice. He has a very stingy attitude and acts like people 'have it out for him' and a great inconvenience to be working here.
There is this person who works in Starbucks on night shift tonight around 8:15pm that is really rude! We were getting a matcha for my kid in Starbucks now and somebody made the drink has very little lavender foam and I ask her politely can you remark the drink because it is very little lavender foam. And she’s like she didn’t want to at first place so she’s like oh it sink down but I’m like I can show there’s just few drops and it’s way too little. She’s still continuing and I’m like no I can show there’s nothing and she didn’t wait and rudely say ok I’ll make it. Then she made it and I say ok now we can see the color and it’s dripping down but last one is not. She’s like we are happy to remake but you need to stay calm. I’m like excuse me? We are very calm. She’s like you need to be polite. I’m like excuse me when I’m I not being polite? I say thank you. So I ask what’s your name? She’s very rude and say im not giving you my name because I’m not the one who made your drink before. Before I leave I saw here name tag is JOT.
I’m a Starbucks costumer for over 20 years! This is the very first time I encountered a person this rude and telling me I’m not polite and I’m not calm?! The whole time my kid is standing beside me. This is unacceptable!!!!
Service: 1
Had a shitty day to begin with so I came to grab a drink; the people working here were so nice and wrote “you are amazing” on my cup, thank you and I needed this.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I don’t usually come into the Starbucks but I’d like to give props to Asia! Five star customer service every time and remembers my order each time!
Atmosphere: 5
Food: 5
Service: 5
WOW 😳 is all I gotta say!!! I'm still shocked by this behavior. This establishment is run very unprofessional with the rude staff they have employed.
Indian girl (JOT), refused to make multiple drinks. She advised me to go to another location that will cater to my order ???? What nonsense is this & she turned around laughing at my request to the other co-workers (Indian).
Then a guy walked by and I asked him to fulfill my order, he told me to leave (SIMON) tall Asian guy. He was even more rude than her, he just kept staring me down. This location is managed very poorly, with high school mentality children who obviously do not want to work, but hang out and humiliate customers who come in. The staff openly bully and harass patrons. I watched an elderly senior get snapped at for pronouncing the drink incorrectly.
STARBUCKS HEAD OFFICE this location needs an immediate change in customer service ASAP. This location is a concern for the regular, loyal paying customers who want to be treated with the utmost respect and dignity. Not treated like an animal.
I will not be returning, nor will I recommend to anyone this establishment.
God bless
Atmosphere: 1
Service: 1
I’m a frequent Starbucks customer, purchasing drinks multiple times a week. I asked for a water from the Richmond location, but they told me I needed to make a purchase :(
Atmosphere: 1
Food: 1
Service: 1
The short indian woman with long hair (quite young) was very aggressive to an elderly asian man. He was slow in telling her what his order was and she snapped at him. He was shocked and taken aback. Quite atrocious to see. What happened to hiring kind people? There are plenty in Vancouver.
I like new location of Starbucks it's so pretty and the drink was so good
Atmosphere: 5
Food: 5
Service: 5
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