The lady was rude. I asked for sub sauce on the side. 3 per salad and subs. She said that’s a lot I can give you 2. Yet. I don’t get cheese. More money saved ok no cheese than sauce. She argued with me. 3 times in fact. Said she was not rude.
I spent $33.00 today alone.
I am the highest level of rewards status. ALL STAR. So have spent more than $400,00 this year alone.
A busines that thinks by saving pennies by giving less (even though no cheese save them more l) is a stupid way to run a business.
Go through the airport every week. Will never buy a sub.
Training in customer service would help this biz make more money than giving less food.
Do Better!
KB a huge Subway fan. 52 visits this year alone in over 12 locations.
This store earns my award for the worst customer service.
I write a detailed review, not for the public. Just hoping management/owner reads this.
Muna Luna
This location at YVR automatically charges a 15% tip and pretends they didn’t know they were doing it. They will tell you your card didn’t go through when they tell you the regular total without tip and ask you to swipe again…but when you swipe your card again, a tip shows up on your receipt. This is very unethical, the staff (#1258405) should be informed that this is not allowed!
Service: 1
Redbeatz
Staff very bad or rood name karan and not polite
Atmosphere: 1
Food: 1
Service: 1
streasstreas
My turkey sub was delicious. They were generous in their quantity of topping. Bread was fresh and all the veggies were too. The ladies preparing the food were friendly. So overall good food and good service.
Atmosphere: 5
Food: 5
Service: 5
Tyrell Wiggins
Tried to go for my lunch break, too complicated to get to
Atmosphere: 1
Jacob Ross
good food, got a cold cut, fresh bread, fast service
Atmosphere: 5
Food: 5
Service: 5
jordan ching
I was told I cant put veggies on my meatball sub because the pictures doesn't have veggies
Atmosphere: 1
Food: 1
Service: 1
B C L
waited in line for 15mins to find out they don't accept subway coupons, so then maybe you should remove the subway franchise and just be called sub... your totally a subway! just forcing people to buy cause they thinks we have no choice but to buy
Atmosphere: 1
Food: 1
Service: 1
李超
So rude
Atmosphere: 1
Food: 1
Service: 1
Taylor Kirkland
South west steak and avocado bowl is listed as 600 cals for 11.99$, the wrap is 800 cals for $16.00. When I confronted the staff member about how I have been charged for a wrap not the bowl I’ve ordered 4 times now, she told me the bowl was infact more calories and more expensive and that it wasn’t her problem the menu said otherwise. This is completely untrue and wrong and they are over charging and gaslighting people when the menu clearly says otherwise, in store and online. I work at the airport and would like this resolved, it’s not okay to over charge people.
Didn't even want to give this place one star but unfortunately you have too! Rude staff is an understatement! And they all seem to not be able to listen when you ask for an Italian foot long and end up with a boring white stick of cold toasted bread! Not impressed! 100% use one of the other take outs, as this subway is appalling! And all staff need customer service training!
48 dollars for two sub meals is always appalling! And very over priced!
Atmosphere: 1
Food: 1
Service: 1
Lisa Exton
Again not a good experience! No sidekicks, Diet Pepsi wasn’t working, I added my rewards number and it didn’t show up on my bill. Why can’t they get it right there? Last time the staff wasn’t helpful they didn’t want to do a combo with a sidekick when every other subway does including other airports. Disappointing…
Oliver Barbour (World Plane Enthusiast)
below avrage subway
Atmosphere: 2
Food: 2
Service: 2
Toby Yuan
Order foot long meat ball sub. The meat tasted like it’s from last century. Not fresh.
The lady was rude. I asked for sub sauce on the side. 3 per salad and subs. She said that’s a lot I can give you 2. Yet. I don’t get cheese. More money saved ok no cheese than sauce. She argued with me. 3 times in fact. Said she was not rude.
I spent $33.00 today alone.
I am the highest level of rewards status. ALL STAR. So have spent more than $400,00 this year alone.
A busines that thinks by saving pennies by giving less (even though no cheese save them more l) is a stupid way to run a business.
Go through the airport every week. Will never buy a sub.
Training in customer service would help this biz make more money than giving less food.
Do Better!
KB a huge Subway fan. 52 visits this year alone in over 12 locations.
This store earns my award for the worst customer service.
I write a detailed review, not for the public. Just hoping management/owner reads this.
This location at YVR automatically charges a 15% tip and pretends they didn’t know they were doing it. They will tell you your card didn’t go through when they tell you the regular total without tip and ask you to swipe again…but when you swipe your card again, a tip shows up on your receipt. This is very unethical, the staff (#1258405) should be informed that this is not allowed!
Service: 1
Staff very bad or rood name karan and not polite
Atmosphere: 1
Food: 1
Service: 1
My turkey sub was delicious. They were generous in their quantity of topping. Bread was fresh and all the veggies were too. The ladies preparing the food were friendly. So overall good food and good service.
Atmosphere: 5
Food: 5
Service: 5
Tried to go for my lunch break, too complicated to get to
Atmosphere: 1
good food, got a cold cut, fresh bread,
fast service
Atmosphere: 5
Food: 5
Service: 5
I was told I cant put veggies on my meatball sub because the pictures doesn't have veggies
Atmosphere: 1
Food: 1
Service: 1
waited in line for 15mins to find out they don't accept subway coupons, so then maybe you should remove the subway franchise and just be called sub... your totally a subway! just forcing people to buy cause they thinks we have no choice but to buy
Atmosphere: 1
Food: 1
Service: 1
So rude
Atmosphere: 1
Food: 1
Service: 1
South west steak and avocado bowl is listed as 600 cals for 11.99$, the wrap is 800 cals for $16.00. When I confronted the staff member about how I have been charged for a wrap not the bowl I’ve ordered 4 times now, she told me the bowl was infact more calories and more expensive and that it wasn’t her problem the menu said otherwise. This is completely untrue and wrong and they are over charging and gaslighting people when the menu clearly says otherwise, in store and online. I work at the airport and would like this resolved, it’s not okay to over charge people.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Didn't even want to give this place one star but unfortunately you have too! Rude staff is an understatement! And they all seem to not be able to listen when you ask for an Italian foot long and end up with a boring white stick of cold toasted bread! Not impressed! 100% use one of the other take outs, as this subway is appalling! And all staff need customer service training!
48 dollars for two sub meals is always appalling! And very over priced!
Atmosphere: 1
Food: 1
Service: 1
Again not a good experience! No sidekicks, Diet Pepsi wasn’t working, I added my rewards number and it didn’t show up on my bill. Why can’t they get it right there? Last time the staff wasn’t helpful they didn’t want to do a combo with a sidekick when every other subway does including other airports. Disappointing…
below avrage subway
Atmosphere: 2
Food: 2
Service: 2
Order foot long meat ball sub. The meat tasted like it’s from last century. Not fresh.
Atmosphere: 2
Food: 2
Service: 2
below avrage subway
Atmosphere: 2
Food: 2
Service: 2
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