Sun Sui Wah Seafood Restaurant

Came here during the rush hour. The food is good. The atmosphere is super crowded and it was crazily chaotic. We had a reservation yet thé hostess just skipped us and turned to other walk in customers. We were waiting for half an hour past thé reservation time. The hostess is arrogant and barely knows how to address people with good manners. During the meal thé plates were stacking up and significantly messing up with our experience yet no staff were available on the scene. Teapot ran out of water and we see no staff that are available to give us a refill either. Had to go fill the teapot by ourselves. What disappoints us thé most is how chaotic this place is and how unprofessional and rude their staffs are. There will be no second visit.

Food: 4

The service was extremely poor. Staff were impatient and unprofessional, and it felt like customers were an inconvenience rather than guests. Very disappointing experience.
The food was decent, but the service was very disappointing. Due to the rude and unwelcoming attitude, I won’t be coming back.

Atmosphere: 1

Food: 3

Sun Sui Wah Seafood Restaurant has long traded on its reputation as a “prestigious Chinese cuisine since 1986,” but our recent visit made it clear that reputation no longer reflects reality.

My family and I came to celebrate the New Year with dim sum. The food was mediocre — not terrible, but entirely unremarkable and far below the standard one would expect from a restaurant that continues to market itself as high-end. Nothing stood out.

The roasted squab, which the restaurant prominently prides itself on, was especially disappointing. At $25.95, it was shockingly small — essentially a single bite with mostly bones. The menu previously listed it at $40 on weekends and $25.95 on weekdays, yet we were told the price is now $25.95 every day. Even at this reduced price, the portion borders on unreasonable. It is difficult to imagine anyone paying $40 for what was served.

Service quality reflected a similar decline. Large, established Chinese seafood restaurants are traditionally known for attentive details such as proactively refilling tea and replacing plates filled with bones and leftovers. These are basic service standards. None of this happened during our visit. However, once we finished eating, staff were immediately attentive to clearing the table and bringing the bill, making it clear that table turnover was prioritized over the dining experience.

The most unacceptable part of the visit occurred at payment. While the food was passable, the service did not warrant a tip. When I paid the bill, the staff member handling the credit card terminal, Stella, looked at the receipt and asked me to pay the tip in cash, then walked away. This interaction felt coercive and inappropriate. Tipping should be optional — not requested, implied, or pressured after payment has already been made.

To avoid confrontation, I ultimately left a 15% tip, but the experience left a strong sense of dissatisfaction. Whether this behavior is encouraged by management or normalized internally, it reflects poorly on the restaurant’s business practices. Customers should not be guilted or pressured into tipping, especially when service standards are not being met.

What was meant to be a New Year’s family celebration ended as a disappointing and uncomfortable experience. The issue was not just average food or declining service, but the sense of entitlement and pressure surrounding tipping. For a restaurant that still claims prestige, this experience was anything but.

Atmosphere: 3

Food: 3

Service: 1

this place is quite famous and has another location at vancouver, and i heard it fell off so i had no expectations for it. however it actually had passable flavors?!
we stsrted off with their roasted baby pig, which tasted standard- with its crispy skin and boring meat 3/5
next off we got their king crab topped with garlic, which didnt have enough meat but tasted ok. its not really WOAHHH it just tasted like garlic and crab 3/5
next off is their pecking duck which tasted boring- the ones u buy at takeout places which specialixe in pecking duck are MICH better as the meat here just tasted like naked duck without the seasoning 2.5/5
their soup frok the king crab course menu tasted like msg water with a pinch pecking duck flavor 😍😍😍 2/5
then we got some sorta fish and veggie stiry fry which was swimming in oil with a slight tinge of seasoning, which was edible ig 2.5/5
then we got their crab and french fry dish, which was quite flavorful and crispy?! its taste was predominantly judt soy sauce 3.5/5
then we got their stif fry meat with cabbage, which needed a little more salt, otherwise its almost good! thet seasoned it well ish with oyster sayce prolly 3/5
their fried salted chicken just tadted salty with some ligjt crispy skin. however aside from the skin the chicken itself needs a bit more flavoring 2.8/5
you know whats surprising tho?! THEIR CRAB FRIED RICE HAD DLAVOR?! AND IT WAS PRETTY GOOD?! FIRST TIME EVER- and it wasnt too oily either!!! 3.5/5
their fish tofu dish was seasoned ok, it just tasted like what one would eat at home 3/5 then ofcc we ended with a super siper sweet red bean dessert 2/5
overall 3/5 ok but not splendid

Atmosphere: 5

Food: 3

Service: 5

Order Chrysanthemum tea, pour tea to drink found tea color was extremely yellow in color and also stained the table cloth. Decided not to drink . Other places that service Chrysanthemum tea does not have such heavy coloring .

Beef steam rice roll, did not taste good. Tasted like ground beef and not the traditonal beef that chef chop with fresh beef.
Steam sparribs was very salty.
Somewhat disappointing experience today.

Atmosphere: 5

Food: 3

Service: 5

We were treated like as if we were not supposed to be here. Almost like totally ignored. We ordered rice and three main dishes. First one came ok but then took longer than half an hour to just receive rice. And another 30 mins or longer wait to receive the second dish. We told the server forget about the last dish since we were leaving, then it came right away. If not making a reservation is the reason we were treated like this, please don’t accept the customers without one. We are happy to go somewhere else. Never ever going back to this place again.

⭐️⭐️⭐️⭐️

Atmosphere: 4

Food: 4

Service: 4

Great place for Dim Sum.

Atmosphere: 5

Food: 5

Service: 5

Had a very pleasant business meeting in one of the private dining rooms. Service staff were excellent. Food was rich in flavour and delicious. Main dining area seemed busy and very social. Great place to bring friends for an energetic dinner out. I would definitely go again. Top notch!!

Atmosphere: 5

Food: 5

Service: 5

Ordered the lobster rice today. The lobster didn’t seem to be served fresh, but so fishy. The lobster meat was so hard to be removed from the shell as well.
Talked to the manager on duty, the manager said that we ate a lot already, nothing much can be done. Denied the lobster is not fresh.
Anyway we paid the bill with disappointment, for sure won’t go back anymore.

Atmosphere: 3

Service: 1

Order the Peking duck (2 course meal), the duck for the duck pancakes were dry, the stir fry duck with lettuce was good. The waygu beef stir fry was excellent and the Dong Po Rou ( braised pork) was ok. Also order the shrimp on broccoli which was good. I had better Cantonese food especially in Richmond.

Atmosphere: 5

Food: 3

Service: 5

This is one of those places you really miss and don't know how good you had it in Vancouver once you move and can't access good dim sum anymore. Always top of my list to visit when I come home, and always same high quality every visit no matter how many years pass.

Atmosphere: 5

Food: 5

Service: 5

Food okay, but not outstanding at all. Service is almost zero. Not worth the price, don’t come. The only good thing is you don’t have to wait to get a table.

Atmosphere: 1

Food: 4

Service: 1

Really good Chinese dining experience with great portions but more importantly great taste and quality. The service was fast and friendly. We went as a group and everyone was pleased with it all Also, the prices are very reasonable; approximately $60 per person. We were all full to brim by the end of the service I highly recommend this place and will revisit in the future.

Atmosphere: 3

Food: 4

Service: 4

Good !

Atmosphere: 4

Food: 4

Service: 4