Thai Express Restaurant Richmond

Food is big portion and delicious and not that expensive

Atmosphere: 5

Food: 5

Service: 5

The food was fast and taste is nod bad

Atmosphere: 5

Food: 5

Service: 5

Used to serve good Basil fried rice. Always took very spicy level. Would give a five-star for the previous Basil fried rice.

Today I ordered the same basil fried rice at very spicy level. However, I can hardly see any pepper in the meal. And it's twice as spicy as before, I cannot even finishing it. Stomach aches as I eat.

I doubt that they replaced real pepper with Oleoresin capsicum, so you can see no pepper, nor does it smell spicy, but tastes spicy as the hell and gives you stomach ache.

Moreover, they seems to forget add salt into the meal. It's not important because I cannot finish eating anyway. But the new chef
definitely needs some training.

We ordered the lobster pad thai which was disappointing for $23. Too expensive. There was barely any lobster. Although ample portion. Selected medium spice level, it wasn't that spicy. My fiance had mild, and it was bland.

I had ordered stir fry however while making a selection chose the thin rice noodle. I was devastated cause I avoid rice at all costs due to personal reasons. I realized it soon and placed a call. The website mentioned closed however they still responded. They were so polite even while they said that the order has been made. I kept requesting and gave them an alternative to which they agreed. These guys are so nice they sent me the change as I had requested the alternative and never even charged me for it. You all are doing a fabulous job at customer service and satisfaction.

I used to like coming here alot, but today I ordered the beef thai fried rice today and it was the hardest rice I’ve ever had. The grains were chalky. Barely see any beef. Chefs were on their phones and hiding them in takeout boxes. Disappointing.

It was pretty good for a food court. Cooks were busy stir frying non stop. Food was cooked fresh and arrived hot. Thai milk tea could then cool you down. Food and drink were both on the sweet side, but no complaint for food in food court. Prices were a bit more expensive than expected. I still think it is one of the better choice in the food court. Sure, I could have better alternatives if I had more time or wanted to sit down to have a proper meal.

Good taste of dirty wok. Staff can’t even answer a question about how spicy their spicy pad Thai is. Btw the spicy is very mild.

Horrendous food, avoid at all costs. Ordered chicken dumplings via uber only received half of what I ordered. Not only that but the filling was slimy and sticky… we all know what happened next. If u don’t want food poisoning don’t eat here

so basically I asked for veg fried rice w/ no peppers and she told me the sauce was not veg I said that’s fine and she did veg sauce, when i was eating my food the food was so bland never like before and when i went and asked about it she said it was with veg sauce which I specifically told her I was fine with the regular sauces and she was straight up yelling and saying “sorry” no one else came to help I wanted to talk to someone else and tried no one wanted to????? She’s litterly in her phone all the time why is she not being told she can’t be????

I don’t like leaving negative feedback. Today’s food was barely edible. This is not the first time at this location nor the same order. But today the food tasted burnt. Dry. Too sticky. The Imperial Roll — horrible. I ate it but I don’t think it was a good idea.
I’ve eaten at this chain dozens of times and this specific branch many times. Never complained before. Not sure why today was bad.

Parking: I don’t know why but all of Richmond was at the mall. Parking was really challenging

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Pad Thai

I ordered the Pad Thai and it didn’t taste good at all. It’s too sweet and too much sauce, didn’t look like an original Pad Thai.

Atmosphere: 4

Food: 2

Service: 5

Don’t know why the reviews aren’t better, I love their food!!!! Fresh and tasty, located in food court

Atmosphere: 5

Food: 5

Service: 5

Don’t know why the reviews aren’t better, I love their food!!!! Fresh and tasty, located in food court

Pricey for a food court
Passie oil $16.78 including tax
It's stir-fried right in the wok and there's plenty of shrimp.
The seasoning is a bit strong, but the taste is good.

Atmosphere: 2

Food: 4

Service: 2