Tim Hortons

4151 No. 3 Rd, Richmond
(604) 270-2241

Recent Reviews

Wazz Happening ESpejo TV público

COFFEE ☕️ mmm.

Atmosphere: 5

Food: 5

Service: 5

karan columbia chrysler

Not sure where is this Tim going… employees are rude , don’t know how to take your orderThis is closest Tim Horton to my work place throughout the years it’s been getting worseIt’s not rocket science just takes little bit extra work enthusiasm which employees here don’t have

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Croissant, Sandwich, Wrap

Riley S

I am not sure what happened since 2015 but Yall been hiring these people, not specifically saying. But they are so rude they forget my orders and they always say huh what. Hire better staff… always so slow and food is cold

Atmosphere: 1

Food: 1

Service: 1

OnlyRealReviews

Wouldn’t come here if they weren’t the only drivethru available. Terrible…

Atmosphere: 1

Food: 1

Service: 1

Aman deep

They never gave a receipt

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Sharon Y

Got all orders wrong at drive-thru.Got our Turkey bacon club without a trace of any turkey. Ordered an ice coffee with soy milk (repeated that 3 times to make sure as I can’t take dairy) and the guy said “ okok I got the soy milk!” Came to the window and asked to make sure again but a guy said they don’t offer soy milk. Better off going to l the branch over at Bridgeport, have had no problem there.

Darren Wang

Dirty and slow

J H

Love going to Tim Hortons whenever I'm in Canada! Wish they had locations in Washington State!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry, Sausage, Sour Cream Donuts

Bo Zhang

really bad service,order 4 drinks not service trap

Atmosphere: 1

Food: 1

Service: 1

Anish M Nair

Excellent place for Coffee and snacks!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wrap, Wrap

Steffi Mujral

Very rude guy on the counter , mumbling random stuff while taking the order

kelly ashton

Lady on the drive through in the morning is unfriendly borderline rude. I get it its early working sucks. We all do but most do it with at least we are generally civil to others

Atmosphere: 2

Food: 5

Service: 2

Kalvin Lim

My recent experience at Tim Hortons today was nothing short of disappointing. Despite purchasing a take-12 coffee carafe and 20 Timbits, the service I received left much to be desired. To my dismay, the majority of the employees seemed more focused on socializing amongst themselves in a language I couldn't understand, rather than attending to customers.When I finally managed to draw their attention to my order - 8 minutes later, it was as if they were completely unprepared and unaware of my outstanding order. Despite seven employees being in the vicinity, it took what felt like an eternity for someone to even acknowledge me standing by the pickup area with a receipt in hand and inquire about my order. The lackadaisical response from the staff further exacerbated my frustration.The inefficiency continued as I waited an additional 4 minutes for my coffee to be prepared, only to be asked if I wanted milk and cream after the fact. This lack of attention to detail and disregard for customer satisfaction is simply unacceptable. It took yet another reminder for them to fulfill such a basic request, making me question the competence of the staff.Overall, my experience at Tim Hortons was a complete waste of time. While the employees seemed content to waste patrons' time with their casual banter, they failed to uphold even the most basic standards of professionalism and service. It's clear that Tim Hortons could benefit from observing the efficient operations of establishments like McDonald’s and Starbucks, where customer satisfaction is prioritized and service is delivered with precision. Until Tim Hortons addresses these glaring issues, I will be taking my business elsewhere.

Atmosphere: 1

Food: 2

Service: 1

Алексей Соколов

Have a good coffee

Mohammad Yaseen

Service needs improved

Atmosphere: 5

Food: 5

Service: 4

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