U Town Hot Pot Malatang 优汤(Richmond)

About the same price as Big Way with the following advantages
-soup is less oily
-pure water instead of lemon flavoured water
-less people even during busiest holidays
-staff are nicer
-fruits

Atmosphere: 3

Food: 3

Service: 5

This is my favourite soup spot in Vancouver 1 not only are the staff absolutely kind and lovely, but the food is 10/10 delicious! I can’t wait to come back, impeccably top tier ingredients too!

Atmosphere: 5

Food: 5

Service: 5

Absolutely delicious! The broth was rich, flavorful, and perfectly spicy. The seafood, vegetables, fish cakes, and noodles were all fresh and generously portioned. Every bite was packed with flavor, and the soup had just the right balance of heat and depth.

The restaurant was clean, comfortable, and welcoming, making the dining experience even more enjoyable. The portions were generous, and everything was served fresh and hot.

Highly recommend for anyone craving a hearty and satisfying meal. I’ll definitely be coming back! 🍲🔥😋

Atmosphere: 5

Food: 5

Service: 5

Great food and excellent service.Cheryl was so nice.

Atmosphere: 5

Food: 5

Service: 5

Great food and excellent service. Cheryl was friendly, attentive, and made our dining experience even better. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Are you looking for maratang? Here it is. That is what i loogking for.
I can choose what I want. Nice service as well

Atmosphere: 5

Food: 5

Service: 5

First time here.. so clean and staff so friendly.. they have 12 different soups to choose.. I need to try few more times😋from March15 to April 15, if u order over $19.9 will get a free draw.. I win a deep fry snacks..

Atmosphere: 5

Food: 5

Service: 5

Lots of food choices, we ordered two different types of the soup base, both taste great. Very clean place, staff are nice and helpful. Free ice cream~

Atmosphere: 5

Food: 5

Service: 5

The ingredients are fresh and the service is friendly. I recommend their beef, pork, fresh tofu skin, and snakehead fish. All of it is delicious. The restaurant is very clean. From the cups to the washrooms, this place a lot cleaner than other hot pot places I have tried. I've visited twice and I definitely will return when I'm in the area again. Thanks!

Atmosphere: 5

Food: 5

Service: 5

So tasty!

Atmosphere: 5

Food: 5

Service: 5

Great service, clean restaurant and delicious food.

Atmosphere: 5

Food: 5

Service: 5

Always good! Love the extra hot Sichaun pepper dry mix. It's real spicy

Atmosphere: 5

Food: 5

Service: 5

The place was clean and comfortable. Much better than some of the chain ones where it's loud and cramped. Went there for lunch. Good selection. It's a bit more expensive than some other malatangs, but if you like a place that is not rushed and can actually talk, this is a good place.

Atmosphere: 5

Food: 5

Service: 5

Ordered Uber from here, the fortune-filled meal combo which costs around 30 bucks. Completely rip off, there were exactly only 3 slices of beef in there. I recommend ordering from boiling point and the plethora of other hotpot options in the area in stead.

Atmosphere: 4

Food: 2

Service: 2

The broth is less flavourful than any other malatang spot in the area, which can be a plus if you’re looking for very mild flavours. The provided garlic for the sauce is also not fresh and it is a shame as that is usually one of the best parts of a nice steaming malatang.
The final piece that made sure I wouldn’t go back is the service, where the store owner insisted we move to the back of the line, even though we were there first. I went to the back of the line because the line wasn’t very long so it wasn’t worth making a big deal out of it, but then the owner came back every 3 minutes to check and ask me to stay at the back of the line. That was so unnecessary and rude. What could’ve become a regular late night hangout spot for me since I live close is now a place I discourage everyone to go to, unfortunately. Bad vibes :(

Atmosphere: 2

Food: 2

Service: 1