I always regret choosing the drive-through at the Starbucks in Southpoint, South Surrey—it's become a reliably frustrating experience. Every time I go, it takes forever to get my order. Today, I waited over 15 minutes for a simple coffee and a snack, even though the line wasn't that long. The service was horrible; the staff seemed completely disorganized and rushed, probably because they're always short-staffed, as I can only guess. What made it even worse was the complete lack of any apology or acknowledgment from the baristas. They just handed over my items without a word, as if long waits are the norm. I've dealt with this multiple times now, and it's disappointing because I actually like Starbucks' products, but the poor execution ruins it every time. Save yourself the hassle and go somewhere else if you're in a hurry. Starbucks, please address your staffing issues—this location needs some serious attention.
Atmosphere: 2
Food: 4
Service: 1
Ivy Liu
I think this location really needs to improve staff training. During my drive-thru today, the staff member Kelvin told me to “don’t talk to me like that, watch my attitude,” which was completely uncalled for. He asked me to park on the side to wait, but at that moment a garbage truck was right in front of me making a lot of noise. I didn’t hear him clearly, so I simply asked where exactly he wanted me to park. Instead of clarifying, he accused me of having an “attitude.”
To be clear, I only asked because the garbage truck was blocking the area and I couldn’t hear him well. There was nothing wrong with my question. If an employee cannot handle a simple clarification without taking it personally, maybe customer service is not the right job for them. Customers deserve respect, not unnecessary rudeness.
Atmosphere: 1
Food: 1
Service: 1
Lindsay
Possibly one of the worst drive thrus in all of South Surrey. They started hiring Tim Hortons workers and went downhill from there. Only had 2 cars ahead of me and it somehow took 20 minutes. Do NOT come here if you’re looking to get a quick drink/snack.
Service: 1
Alan Wilson
Try not to get someone with headphones on to take your order. Two drinks wrong and to cap it all, the cup was leaky. One to avoid.
sandi o
Typical Starbucks, always sit outside, so loud inside no way to have a conversation with anyone
Pritika Gandhi
I visited this location for a mobile order this morning and unfortunately had a disappointing experience. My decaf coffee took about 15 minutes to be ready, which was longer than I expected. A barista suggested I try an Americano decaf next time, which I found a bit odd considering I've successfully ordered decaf pike roast in the past without such delays. When I went to my car to eat my wrap, I discovered it was the wrong order. I took it back inside to address the issue. Instead of a genuine apology, the barista laughed and responded with, “Oh, what’s wrong now?” This reaction felt unprofessional and dismissive. I believe customer service is important, and I hope my feedback can lead to improvements in the experience at this location.
Food: 1
Service: 1
Robin Edwards
This location is always very slow. I’m assuming because it is a drive thru. There are so many people waiting for coffee inside the store and I haven’t seen one drink come up yet. It’s been 20 minutes now and we’re still waiting.
Service: 1
Selina Dhillon
Rude employee, I simply asked for more pumps of chestnut syrup due to there being 0 to none in it to begin with. She apparently put more in. I went back again and had asked her to remake it and still was all espresso and milk and no syrup, chestnut topping or whip cream. People pay a lot of money for these drinks. Would appreciate better, more friendly service. I’ve never experienced someone who was so negative and unfriendly at this location. Please fix that.
Food: 1
Service: 1
Klay Collier
This location is a lesson in patience during peak hours. Moves very, very slow at times and drive thru lines up down the street regularly. They've done renos to upgrade the efficiency, but Southpoint Mall is badly in need of other options.
Atmosphere: 2
Food: 4
Service: 2
Jeff Nelson
Went there at 8:30am and they were playing the music at an obnoxiously loud volume.
Rubina treated me at the window for my drive thru order and was so pleasant and such a star. Thanks so much for making my morning a little better and serving me up my coffee with such nice manners.
Food: 5
Service: 5
Giavonna Voischos
The other day I stop by Southpoint Starbucks the Starbucks is usually very busy but still has a great atmosphere. I went through the drive-through. It was overall a great experience. The girl that helped me in the drive-through name was leah she was super sweet and made the experience 10 times better overall very happy will go back.
I always regret choosing the drive-through at the Starbucks in Southpoint, South Surrey—it's become a reliably frustrating experience. Every time I go, it takes forever to get my order. Today, I waited over 15 minutes for a simple coffee and a snack, even though the line wasn't that long. The service was horrible; the staff seemed completely disorganized and rushed, probably because they're always short-staffed, as I can only guess. What made it even worse was the complete lack of any apology or acknowledgment from the baristas. They just handed over my items without a word, as if long waits are the norm. I've dealt with this multiple times now, and it's disappointing because I actually like Starbucks' products, but the poor execution ruins it every time. Save yourself the hassle and go somewhere else if you're in a hurry. Starbucks, please address your staffing issues—this location needs some serious attention.
Atmosphere: 2
Food: 4
Service: 1
I think this location really needs to improve staff training. During my drive-thru today, the staff member Kelvin told me to “don’t talk to me like that, watch my attitude,” which was completely uncalled for. He asked me to park on the side to wait, but at that moment a garbage truck was right in front of me making a lot of noise. I didn’t hear him clearly, so I simply asked where exactly he wanted me to park. Instead of clarifying, he accused me of having an “attitude.”
To be clear, I only asked because the garbage truck was blocking the area and I couldn’t hear him well. There was nothing wrong with my question. If an employee cannot handle a simple clarification without taking it personally, maybe customer service is not the right job for them. Customers deserve respect, not unnecessary rudeness.
Atmosphere: 1
Food: 1
Service: 1
Possibly one of the worst drive thrus in all of South Surrey. They started hiring Tim Hortons workers and went downhill from there. Only had 2 cars ahead of me and it somehow took 20 minutes. Do NOT come here if you’re looking to get a quick drink/snack.
Service: 1
Try not to get someone with headphones on to take your order. Two drinks wrong and to cap it all, the cup was leaky. One to avoid.
Typical Starbucks, always sit outside, so loud inside no way to have a conversation with anyone
I visited this location for a mobile order this morning and unfortunately had a disappointing experience. My decaf coffee took about 15 minutes to be ready, which was longer than I expected. A barista suggested I try an Americano decaf next time, which I found a bit odd considering I've successfully ordered decaf pike roast in the past without such delays.
When I went to my car to eat my wrap, I discovered it was the wrong order. I took it back inside to address the issue. Instead of a genuine apology, the barista laughed and responded with, “Oh, what’s wrong now?” This reaction felt unprofessional and dismissive.
I believe customer service is important, and I hope my feedback can lead to improvements in the experience at this location.
Food: 1
Service: 1
This location is always very slow. I’m assuming because it is a drive thru. There are so many people waiting for coffee inside the store and I haven’t seen one drink come up yet. It’s been 20 minutes now and we’re still waiting.
Service: 1
Rude employee, I simply asked for more pumps of chestnut syrup due to there being 0 to none in it to begin with. She apparently put more in. I went back again and had asked her to remake it and still was all espresso and milk and no syrup, chestnut topping or whip cream. People pay a lot of money for these drinks. Would appreciate better, more friendly service. I’ve never experienced someone who was so negative and unfriendly at this location. Please fix that.
Food: 1
Service: 1
This location is a lesson in patience during peak hours. Moves very, very slow at times and drive thru lines up down the street regularly. They've done renos to upgrade the efficiency, but Southpoint Mall is badly in need of other options.
Atmosphere: 2
Food: 4
Service: 2
Went there at 8:30am and they were playing the music at an obnoxiously loud volume.
Atmosphere: 1
Food: 3
Service: 3
Restaurantji Recommends
Drinks were good
Atmosphere: 5
Food: 5
Service: 5
love the various coffees
Atmosphere: 5
Food: 5
Service: 5
Rubina treated me at the window for my drive thru order and was so pleasant and such a star. Thanks so much for making my morning a little better and serving me up my coffee with such nice manners.
Food: 5
Service: 5
The other day I stop by Southpoint Starbucks the Starbucks is usually very busy but still has a great atmosphere. I went through the drive-through. It was overall a great experience. The girl that helped me in the drive-through name was leah she was super sweet and made the experience 10 times better overall very happy will go back.
The staff is awesome.
Atmosphere: 4
Food: 5
Service: 5
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