Big Way used to serve delicious, addictive food. However, on several recent visits, I noticed that their broth/soup flavor has changed. (At first, I thought my crab had gone bad. But it wasn't) Also, the level of spiciness has changed. Not only I but my friends and coworkers say that their soup taste has changed. Now Big Way has been excluded from our priority list. I look forward to returning to good way.
Atmosphere: 3
Recommended dishes: Hot Pot
Lana Redlich
The food is always fresh and I never leave this place with an empty stomach. They have a large selection of meats, noodles, veggies, and other fillings, and a number of different broths, each delicious in their own right. They also have a do-it-yourself make your own sauce bar with a lot of different ingredients like soy sauce, sesame oil, garlic, green onions, etc. My favorite are the Sichuan peppercorn and the tom yum broth. Additionally they also have happy hour deals on drinks and at the end of every meal they give you a free ice cream. All in all a very good experience. #contestentry
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot
bilguun battsogt
Try the Burnaby location, it's better.. I didn't like the dt location, inconsistent quality in their food and service.
Atmosphere: 4
Food: 3
Service: 3
Nora McNab
Such an amazing first time experience. Staff was prompt and patient with all our questions. Will definitely be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Matcha Ice Cream, Complimentary Sauce Bar, Hot Pot, Miso Soup
max hertz
just as good as other big ways
Atmosphere: 3
Food: 5
Service: 4
M W
Ordered on Fantuan but nobody picked up my order. TWICE.
Edit: Tried to order the other day, their driver picked up the food and left it in an unknown place, then I called the restaurant asking for a refund, THEY JUST HANGED UP THE PHONE!
Avoid this scam.
Atmosphere: 1
Food: 1
Service: 1
jason smith
Feel like they do not know how to control spicy level, I ordered hot but it tasted mild. Kingsway location seems way better somehow.
Atmosphere: 3
Food: 3
Service: 3
Melanie Gold
THE place to go for hot pot. I was extremely impressed by the selections, both the meat/veggies as well as the broths available. The complimentary ice cream is a fun perk, plus I love how the flavours change every so often!
Wheelchair accessibility: Accessible, however tends to be extremely busy. Will have to navigate the crowd and tight area
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Complimentary Sauce Bar, Hot Pot
Truc Chi X
I used to come here a lot. And I bring a lot of family and friends with me too, but during my last visit, I notice a lot of bugs flying around which was a bit annoying. After finishing my meal, I wanted to use the washroom before going home and that’s when I saw it. Every wall on the washroom wall was littered with tiny bugs. It was so unsanitary and disgusting. I’m highly disappointed that management let this happen. Is this not a health violation? Furthermore, for some of my visits prior to this, I’m giving disposable utensils because I’m told they out of cutlery. This is either because they’re not being washed on time, or after months of being open the business still isn’t ordering adequate supplies. Service is hit or miss, sometimes the staff are confused about where to seat us and have to ask someone else, so their system isn’t very streamlined. The sauce bar also often runs out of sauce bowls and they give takeout cups to use for dine in. But it’s not being checked often enough so the sauce bar quickly gets messy and the bowls are not restocked so I have to flag someone down for help. Also, I know that it’s busy in downtown, but I wish there was just an express line so that I can just go in and buy a drink to go without getting glared at by people thinking I’m cutting in line. I really like Big way, but the other locations are a much better experience.
I enjoy big way food a lot and eat with my partner almost twice a week, but the service waiting line is terrible.
I was waiting in line that direct from google review, thro “join waitlist”, I got a toll free call when the table is ready, when I get to the line, I’ve been told I need to show a text message with waiting number, but I did not receive any table number.
So I had to repeat this conversation to the waiter over and over again, the waiter kept saying I need a reservation number that I did not get.
Atmosphere: 5
Food: 5
Service: 1
Alina Skoryk
Totally recommend!!!
Atmosphere: 5
Food: 5
Service: 5
Paolo Kastelec
Quite busy Asian restaurant downtown! Put your name on a list and wait your turn . They give you a pot and you fill it with all the various ingredients, choose your noodle and broth and dinner is ready !
Atmosphere: 4
Food: 5
Service: 5
Athen Mai
ten points no but
Atmosphere: 5
Food: 5
Service: 5
Long Mai
Always listen and understand customers. I am always cared for and taken care of by the staff about my meals.
love BIG WAY !
Atmosphere: 5
Food: 5
Service: 5
Big Way used to serve delicious, addictive food. However, on several recent visits, I noticed that their broth/soup flavor has changed. (At first, I thought my crab had gone bad. But it wasn't) Also, the level of spiciness has changed. Not only I but my friends and coworkers say that their soup taste has changed. Now Big Way has been excluded from our priority list. I look forward to returning to good way.
Atmosphere: 3
Recommended dishes: Hot Pot
The food is always fresh and I never leave this place with an empty stomach. They have a large selection of meats, noodles, veggies, and other fillings, and a number of different broths, each delicious in their own right. They also have a do-it-yourself make your own sauce bar with a lot of different ingredients like soy sauce, sesame oil, garlic, green onions, etc. My favorite are the Sichuan peppercorn and the tom yum broth. Additionally they also have happy hour deals on drinks and at the end of every meal they give you a free ice cream. All in all a very good experience. #contestentry
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot
Try the Burnaby location, it's better.. I didn't like the dt location, inconsistent quality in their food and service.
Atmosphere: 4
Food: 3
Service: 3
Such an amazing first time experience. Staff was prompt and patient with all our questions. Will definitely be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Matcha Ice Cream, Complimentary Sauce Bar, Hot Pot, Miso Soup
just as good as other big ways
Atmosphere: 3
Food: 5
Service: 4
Ordered on Fantuan but nobody picked up my order. TWICE.
Edit: Tried to order the other day, their driver picked up the food and left it in an unknown place, then I called the restaurant asking for a refund, THEY JUST HANGED UP THE PHONE!
Avoid this scam.
Atmosphere: 1
Food: 1
Service: 1
Feel like they do not know how to control spicy level, I ordered hot but it tasted mild. Kingsway location seems way better somehow.
Atmosphere: 3
Food: 3
Service: 3
THE place to go for hot pot. I was extremely impressed by the selections, both the meat/veggies as well as the broths available. The complimentary ice cream is a fun perk, plus I love how the flavours change every so often!
Wheelchair accessibility: Accessible, however tends to be extremely busy. Will have to navigate the crowd and tight area
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Complimentary Sauce Bar, Hot Pot
I used to come here a lot. And I bring a lot of family and friends with me too, but during my last visit, I notice a lot of bugs flying around which was a bit annoying. After finishing my meal, I wanted to use the washroom before going home and that’s when I saw it. Every wall on the washroom wall was littered with tiny bugs. It was so unsanitary and disgusting. I’m highly disappointed that management let this happen. Is this not a health violation? Furthermore, for some of my visits prior to this, I’m giving disposable utensils because I’m told they out of cutlery. This is either because they’re not being washed on time, or after months of being open the business still isn’t ordering adequate supplies. Service is hit or miss, sometimes the staff are confused about where to seat us and have to ask someone else, so their system isn’t very streamlined. The sauce bar also often runs out of sauce bowls and they give takeout cups to use for dine in. But it’s not being checked often enough so the sauce bar quickly gets messy and the bowls are not restocked so I have to flag someone down for help. Also, I know that it’s busy in downtown, but I wish there was just an express line so that I can just go in and buy a drink to go without getting glared at by people thinking I’m cutting in line. I really like Big way, but the other locations are a much better experience.
Atmosphere: 1
Food: 4
Service: 3
Restaurantji Recommends
I enjoy big way food a lot and eat with my partner almost twice a week, but the service waiting line is terrible.
I was waiting in line that direct from google review, thro “join waitlist”, I got a toll free call when the table is ready, when I get to the line, I’ve been told I need to show a text message with waiting number, but I did not receive any table number.
So I had to repeat this conversation to the waiter over and over again, the waiter kept saying I need a reservation number that I did not get.
Atmosphere: 5
Food: 5
Service: 1
Totally recommend!!!
Atmosphere: 5
Food: 5
Service: 5
Quite busy Asian restaurant downtown! Put your name on a list and wait your turn . They give you a pot and you fill it with all the various ingredients, choose your noodle and broth and dinner is ready !
Atmosphere: 4
Food: 5
Service: 5
ten points no but
Atmosphere: 5
Food: 5
Service: 5
Always listen and understand customers. I am always cared for and taken care of by the staff about my meals.
Atmosphere: 5
Food: 5
Service: 5
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