Blenz Coffee
Blenz on Granville & West Broadway, 2506 Granville St, Vancouver
(604) 732-8874
Recent Reviews
Sort by
Always a delicious mocha and friendly service
Atmosphere: 4
Food: 5
Service: 5
Awesome hot chocolates!
Service: 5
Nice location and coffee
Good Coffee.
Atmosphere: 5
Food: 5
Service: 5
The service at this location has been consistently disappointing. Out of the four times I’ve visited, three experiences have been subpar. On one occasion, I asked the staff that the manager to call me back, but I never received a response. The staff said she wasn't sure about procedure.
Today was by far the most frustrating experience. My 12-year-old child wanted to order the Future Hero promo hot chocolate, but the staff claimed he was not eligible because he wasn’t "age 12." Despite showing valid ID confirming his age, the staff argued that since his birthday was in September, he no longer qualified. This reasoning is absurd—being 12 years old means exactly that until turning 13. No one calculates age in months like this. If they did it should be clearly written.
When my wife pointed out how unreasonable this was, the staff dismissively replied, "I’m just following Blenz procedure." While I understand the need for policies, this lack of empathy and poor customer service—paired with the dismissive "it’s just Blenz procedure" response—was unacceptable. It’s hard to believe anyone would be instructed to deny eligibility based on such flawed logic.
Far from making my son feel like a "Future Hero," this experience left him embarrassed and hurt. He even said it made him feel awful. I guess the Grinch works at this location because today’s encounter certainly didn’t spread any holiday cheer. Avoid this location at all costs and head for West Broadway and Heather where they have staff that are compentent and understand what 12 years old is. Do not waste your time here. Hopefully the managers will improve and guide the staff for future customers. You have now lost four life customers. Do better.
Atmosphere: 1
Food: 5
Service: 1
Nice warm aesthetic awesome staff great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Coffee and Rocky Road Bar
The best Belgian dark hot chocolate in Vancouver. Friendly, kind service each time.
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
Great Cookies!
My 12yr old didn't get free hot chocolate because he was 12 and 3 months.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
lots of space
Great food and great people working there! Got a oat milg hot chocolate and it was really good!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Chocolate
Very quiet and relaxing. Even next to busy Broadway & Granville it is nice and quiet. Always find it a great place to grab tea. Staff is mellow and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gluten Free Brownie, Banana Loaf
Great place to drink coffee, eat delicious meals and chat with friends.❤️
Atmosphere: 5
Food: 5
Service: 5
yum yum yum
Atmosphere: 5
Food: 5
Service: 5
Loading...