Blenz Coffee

At 8:30pm on Sunday, a staff member came over and slammed a mop on the floor right next to my table. I understand they were closing in 30 minutes, but I hadn’t even finished my drink yet. A simple explanation would have been enough. If it wasn’t intentional, it was still very poor customer service. I won’t be returning to this location.

Great experience

No working washroom, rude staff. Stale cookie

Good coffee

Great tea/coffee and the origin is from Vancouver!!! Iconic

Very good milk hot chocolate!!

Amazing service! Coffee is great too!

It’s good~!

Delicious

Always a delicious mocha and friendly service

Atmosphere: 4

Food: 5

Service: 5

Awesome hot chocolates!

Service: 5

Nice location and coffee

Good Coffee.

Atmosphere: 5

Food: 5

Service: 5

The service at this location has been consistently disappointing. Out of the four times I’ve visited, three experiences have been subpar. On one occasion, I asked the staff that the manager to call me back, but I never received a response. The staff said she wasn't sure about procedure.

Today was by far the most frustrating experience. My 12-year-old child wanted to order the Future Hero promo hot chocolate, but the staff claimed he was not eligible because he wasn’t "age 12." Despite showing valid ID confirming his age, the staff argued that since his birthday was in September, he no longer qualified. This reasoning is absurd—being 12 years old means exactly that until turning 13. No one calculates age in months like this. If they did it should be clearly written.

When my wife pointed out how unreasonable this was, the staff dismissively replied, "I’m just following Blenz procedure." While I understand the need for policies, this lack of empathy and poor customer service—paired with the dismissive "it’s just Blenz procedure" response—was unacceptable. It’s hard to believe anyone would be instructed to deny eligibility based on such flawed logic.

Far from making my son feel like a "Future Hero," this experience left him embarrassed and hurt. He even said it made him feel awful. I guess the Grinch works at this location because today’s encounter certainly didn’t spread any holiday cheer. Avoid this location at all costs and head for West Broadway and Heather where they have staff that are compentent and understand what 12 years old is. Do not waste your time here. Hopefully the managers will improve and guide the staff for future customers. You have now lost four life customers. Do better.

Atmosphere: 1

Food: 5

Service: 1

Nice warm aesthetic awesome staff great service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Coffee and Rocky Road Bar