This is absolutely the worst Hainanese chicken rice in town. I ordered this during lunch hour at the Royal Centre location and it was just disgusting! They were just wrong in every way! The rice was plain white rice instead of "chicken rice" and it was soggy, mushy and burnt! The chicken was awful and ugly. I couldn't even finished half of it. Please do not sell this dish if you couldn't make it properly!! Please avoid this restaurant!!
Atmosphere: 2
Food: 1
Service: 2
Gary Paul
The restaurant is awful! I ordered chicken rice and it was not edible! I would leave zero stars if I could. Please don’t waste your money here.
Atmosphere: 2
Food: 1
Service: 1
Rachel K
Just terrible. Possibly the worst Bubble Waffle store and the worst food court lunch I've had in awhile. See picture for the Hai Nan chicken that is wrong in every way. Please just stop selling this if you can't make it properly.
Case Lewis
> start a restaurant that serves hainanese chicken rice and ice coffee> don't know how to make hainanese chicken rice nor ice coffee> ????> become millionaire
T Quen
Horrible customer service. Ordered a simple sichuan fish soup meal and the soup and drink that I received was the wrong order. The younger fellow working there is rude and has an overall unprofessional attitude. Apparently calling a customer "Yo" is acceptable to him.
Gary
Worst franchise location ever. Choose another option here. Flavor of the chicken peppery soup tasted like 100% chicken bouillon powder compared to other locations. Looks sad lacks veggies and other stuff on top compared to other locations I chose the beef ball sliced beef. Compared to other locations this is very subpar
Stella Oh
The preserved egg chicken soup was tasty but a little too salty. Good portion size. Terrible take-out packaging! The lid for the soup doesn’t close all the way no matter how hard it’s pressed down. In the 2 minutes it took to walk over to my office, the soup container leaked from the rim and got everything in the plastic bag wet.
Leesa Nguyen
I haven’t been here for a year or so and I used to get their hainanese chicken rice all the time, it wasn’t the best but I knew what I was buying into. Then today I got the hainanese chicken rice and it is completely different from the photo and from what they used to serve. The chicken was fatty, it wasn’t even turmeric rice it was plain white old rice and the they put a large amount of random ginger sauce all over the chicken soaking in two inches of oil. If I could give this less a than a star I would.
Roy Pat
They have photos on the wall and the product they actually offer is not what you’re ordering, apparently. If you’re going to give people plain white rice instead of chicken rice, then this should be explained prior to an order going through. Won’t be back.
gary leung
Worst franchise location ever. Choose another option here. Flavor of the chicken peppery soup tasted like 100% chicken bouillon powder compared to other locations. Looks sad lacks veggies and other stuff on top compared to other locations I chose the beef ball sliced beef. Compared to other locations this is very subpar
This place used to be good (couple years ago). Recently I went back again & quality is not the same anymore. The Hainanese chicken laksa was terrible. The soup and noodles were OK, but the chicken!! They were bits and pieces of chicken meat containing soft cartilage / small bones. I had to spit out something almost every bite. I feel like these are leftover chunks from making Hainanese chicken rice. I've had this laksa from other Bubble Waffle Cafes, they use whole piece of boneless chicken meat neatly cut into 5-6 pieces. Google "bubble waffle laksa" photos, you will see what it should look like.
Michael Makhyoun
Had the Hainanese chicken rice which came with cold milk tea and I also added the bubble waffle for $1.5. Was a great value meal. Everything was tasty!
Sabrina Y
Hainanese chicken was full fat, literally no chicken on a bed of stale rice. Bubble waffle was cold and hard, when asked to get a fresh one. He went on to say that it takes 15 mins to turn on and he would not.It is NOT the same as the popular one in Richmond. Avoid at all costs. Absolutely horrible customer service and food. The owner does not realize that terrible food means no repeat customers.
ER Vasol
It was my first time, looks good and tasty in the photo but worse when i ordered. The chicken was not even heated, as cold as a dead meat, obviously it was pre-cooked and left it in the fridge, but at least they must have exerted efforts to RE-HEAT it. But i was still glad i got 2 pieces of small cut of broccoli (sorry for my sarcasm), all these for $11.
Michael
Had the Hainanese chicken rice which came with cold milk tea and I also added the bubble waffle for $1.5. Was a great value meal. Everything was tasty!
This is absolutely the worst Hainanese chicken rice in town. I ordered this during lunch hour at the Royal Centre location and it was just disgusting! They were just wrong in every way! The rice was plain white rice instead of "chicken rice" and it was soggy, mushy and burnt! The chicken was awful and ugly. I couldn't even finished half of it. Please do not sell this dish if you couldn't make it properly!! Please avoid this restaurant!!
Atmosphere: 2
Food: 1
Service: 2
The restaurant is awful! I ordered chicken rice and it was not edible! I would leave zero stars if I could. Please don’t waste your money here.
Atmosphere: 2
Food: 1
Service: 1
Just terrible. Possibly the worst Bubble Waffle store and the worst food court lunch I've had in awhile. See picture for the Hai Nan chicken that is wrong in every way. Please just stop selling this if you can't make it properly.
> start a restaurant that serves hainanese chicken rice and ice coffee> don't know how to make hainanese chicken rice nor ice coffee> ????> become millionaire
Horrible customer service. Ordered a simple sichuan fish soup meal and the soup and drink that I received was the wrong order. The younger fellow working there is rude and has an overall unprofessional attitude. Apparently calling a customer "Yo" is acceptable to him.
Worst franchise location ever. Choose another option here. Flavor of the chicken peppery soup tasted like 100% chicken bouillon powder compared to other locations. Looks sad lacks veggies and other stuff on top compared to other locations I chose the beef ball sliced beef. Compared to other locations this is very subpar
The preserved egg chicken soup was tasty but a little too salty. Good portion size. Terrible take-out packaging! The lid for the soup doesn’t close all the way no matter how hard it’s pressed down. In the 2 minutes it took to walk over to my office, the soup container leaked from the rim and got everything in the plastic bag wet.
I haven’t been here for a year or so and I used to get their hainanese chicken rice all the time, it wasn’t the best but I knew what I was buying into. Then today I got the hainanese chicken rice and it is completely different from the photo and from what they used to serve. The chicken was fatty, it wasn’t even turmeric rice it was plain white old rice and the they put a large amount of random ginger sauce all over the chicken soaking in two inches of oil. If I could give this less a than a star I would.
They have photos on the wall and the product they actually offer is not what you’re ordering, apparently. If you’re going to give people plain white rice instead of chicken rice, then this should be explained prior to an order going through. Won’t be back.
Worst franchise location ever. Choose another option here. Flavor of the chicken peppery soup tasted like 100% chicken bouillon powder compared to other locations. Looks sad lacks veggies and other stuff on top compared to other locations I chose the beef ball sliced beef. Compared to other locations this is very subpar
Restaurantji Recommends
This place used to be good (couple years ago). Recently I went back again & quality is not the same anymore. The Hainanese chicken laksa was terrible. The soup and noodles were OK, but the chicken!! They were bits and pieces of chicken meat containing soft cartilage / small bones. I had to spit out something almost every bite. I feel like these are leftover chunks from making Hainanese chicken rice. I've had this laksa from other Bubble Waffle Cafes, they use whole piece of boneless chicken meat neatly cut into 5-6 pieces. Google "bubble waffle laksa" photos, you will see what it should look like.
Had the Hainanese chicken rice which came with cold milk tea and I also added the bubble waffle for $1.5. Was a great value meal. Everything was tasty!
Hainanese chicken was full fat, literally no chicken on a bed of stale rice. Bubble waffle was cold and hard, when asked to get a fresh one. He went on to say that it takes 15 mins to turn on and he would not.It is NOT the same as the popular one in Richmond. Avoid at all costs. Absolutely horrible customer service and food. The owner does not realize that terrible food means no repeat customers.
It was my first time, looks good and tasty in the photo but worse when i ordered. The chicken was not even heated, as cold as a dead meat, obviously it was pre-cooked and left it in the fridge, but at least they must have exerted efforts to RE-HEAT it. But i was still glad i got 2 pieces of small cut of broccoli (sorry for my sarcasm), all these for $11.
Had the Hainanese chicken rice which came with cold milk tea and I also added the bubble waffle for $1.5. Was a great value meal. Everything was tasty!