Cactus Club Cafe Bentall 5

Incredible service and great food!

Higher quality of food as expected.

I was greeted right away upon entering and was seated immediately. I was by myself, so I sat at the bar as I didn’t need a booth. The restaurant was busy, but it wasn’t too loud. My server was attentive throughout my stay! I do wish the portion size was a bit bigger in terms of what they offered for veggies as the asparagus seemed as though it was an afterthought rather than a part of the dish. Good experience for this location nonetheless.

Super slow service, I like the atmosphere but their customer service is one star

Very nice experience. Minimal wait time on a Saturday evening. Food and drinks were great and restaurant was very clean.

Atmosphere: 5

Food: 5

Service: 5

Our server Coco was fantastic. Friendly and knowledgeable. She made the dinner even more enjoyable.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Lava Cake, Chili Citrus Calamari, Ravioli Prawn Trio, Salmon Aburi Roll

Ok, let me explain the 1 star food review.
My friend and I both ordered their $70 steak and lobster, when it came to the table the green beans were virtually raw, the mashed potatoes were as cold as if they came out of a fridge! And my steak was over cooked, there wasn't even any butter for the extremely small lobster tail,
of course we spoke to the manager who was very gracious and understanding, he ordered us both new plates of the steak and lobster, and when the plates came to the table there was a 1000 times improvement ? plus the manager gave us a free calamari that was delicious and a couple free drinks, The restaurant definitely redeemed itself and I would definitely eat there again ?

Atmosphere: 5

Food: 1

Service: 5

Stopped here for a quick snack and dessert and had such a lovely experience! The London Fog Crème Brûlée is so delicious! Our server was super sweet and friendly! ❤️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Truffle Fries

Convenient location and great menu selection! #ContestEntry

We felt unwelcome because they didn't pay attention to our table like the other tables.

Atmosphere: 3

Food: 4

Service: 2

Margo was an absolute delight for our friends hanging out.
Thank you

Atmosphere: 5

Food: 5

Service: 5

yummmmm
ravioli shrimp & steak & sushi good music , sexy ambiance - great happy hour, staff did everything to make us comfortable. drinks were carefully crafted

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Truffle Fries, Ravioli Prawn Trio, Salmon Aburi Roll

Never

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Lettuce Wraps

Can't go wrong during happy hour at Cactus Club!

This is an amazing spot for any occasion and is suitable for almost anyone. Cactus Club Bentall 5 offers reasonably priced comfort food from different cuisines, from chicken burgers to Mediterranean bowls to rice bowls. The drinks, too, are affordable, and this is my friends’ and I’s favourite spot for Bellinis with some appetizers. The restaurant does not try and, in my view, has no need to be fancy. It always makes for quality meals and time and money well spent - what more can you ask for.

What makes this Cactus Club superb, however, is its customer service. I never felt neglected or ignored - staff is always around and understand when to come and, what;s more important to me, when not to come with questions about my experience so far.

Recently I had an unfortunate incident in this location which was not Cactus Club’s direct fault; however, Dom, who was the supervisor/manager on duty took full responsibility and offered thorough assistance, turning the experience from terrible to interesting and wonderful.

I look forward to visiting you again during this festive season!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cajun Chicken Burger