They said it opened at 12, but it opened like Half an hour after that and I was in a rush and couldn’t get it. One star poo service because I didn’t even get served!! unbelievable, do not recommend chatime is a waste of time
Emma
A FAKE chatime. Drinks are extremely watered down, they taste like flavoured water. could not be worse.
Moses Anderson
Went here once at like 6PM and they were for some reason out of regular black tea and oolong tea? The person working didn't even suggest an alternative lol. I get the sense from other visits like the staff don't really care but they are efficient and the drinks are what I expect from Chatime... Maybe slightly worse quality than other locations. It's okay in a pinch but there's other places in the area to get better BBT.
th
Initially when we walked in, the store appeared empty - not a customer or worker in sight. The only employee working at the time emerged from the back very obviously annoyed that we had spoiled his “phone time”. We ordered our drinks and he unwillingly made them without saying anything or making eye contact with us. After receiving my drink i quickly realized it was way sweeter than normal. We headed back and politely asked for the drink to be remade. The employee began yelling at us, saying that we should’ve specified our desired sweetness level and that it was our fault that the drink was not made correctly. I often visit different chatime locations and each time the workers ask the desired sugar and ice level, as people frequently forget to include it in their order. However, as mentioned before, this worker did not even look at us. He began to escalate the situation and would yell over us when we tried to reason with him. This situation may have been more understandable if the cafe was crowded and he was busy making other drinks however IT WAS EMPTY. Eventually we asked for a refund for the drink as we were not satisfied. To that he said no and walked away, returning to his seat in the back of the cafe on his phone. This situation could’ve easily been avoided had he just remade the drink like we asked. I can only describe his appearance, as he would not disclose his name (for obvious reasons), as a tall asian with glasses and a mask. Never have i ever had such a terrible experience at a chatime location. People that lack the maturity to deal with a simple situation such as mine, should not think they are ready to be in a working environment. hope you get fired x absolute disgrace to the chatime brand
Colin Chau
Fairly unreliable franchisee as they close early if they’re not busy so. They’re supposed to close 10pm daily. I’d say just don’t bother coming after 8pm.
Justin Man
The franchise owner of this location does not care about this place at all. It might even be a money laundering operation, who knows. It's very disappointing, no wonder every time I pass by this place is empty.
Chatime in general is quite mediocre bubble tea, but this store takes the cake for being the worst Chatime in the Vancouver area. The tea is extremely watered down. Even if you ask for 30% ice they will still fill your cup with ice. Pearls are at times quite hard.
Do not trust the opening hours. I can't count how many times I've come here or driven by during business hours and this place was closed. Owner makes no effort to follow the store hours. A couple times I've been here they've closed an hour before they were supposed to.
The store itself is large, but the decor and lighting leave a lot to be desired. After like 8 PM the store attendant won't even let you into the back of the store. When I came in the summer there were flies in the back too.
Spend your $7 somewhere else. This place clearly doesn't care enough to make your money worth it for you.
Vidhya S
Chatime brown sugar milk tea is my favorite but this location spoiled it for me. I’ve had it from many other locations and it’s delicious. Here it was just milk. It didn’t taste good at all.
misty blue
NEVER GO TO THIS LOCATION! WORST staff I've ever seen. VERY rude! JUST CLOSE your store if you can't provide proper service!
Bryce_Angel
They don't even deserve 1 star!!! TERRIBLE SERVICE. AVOID AT ALL COST!!!
ILMQ50
Beware this is not a real Chatime store! they don't have the franchise license! They don't accept chatime points card or have any seasonal drinks or promotions from Chatime Canada, even their cups is just blank generic plastic one no chatime logo.
Drove all the way to this location and it was closed. Holiday hours on the door stated it would be open today at 12pm. By 12:15pm few other people showed up to also be disappointed. Inconsiderate and unprofessional.
Kimberly Bucasas
It felt like they didnt even want you there and people at front is just sulking and rolling his eyes. Very uncomfortable experience
Miaoke Yang
Poor service
Leyla Bauman
Today all I wanted was a mango slush from chatime and I pull on the door and it’s locked. First, it says online it closes at 10pm then I see a paper towel sign say closed at 5:00. My phone says 4:48, so I’m confused. I look at the worker who’s on her phone with her AirPods in and I point to my clock. She just shakes her head and shuts the light off so she’s sitting in the dark to signal that they’re closed even tho it’s 12 mins before they’re unofficial closing time. I also went on Tuesday and my friend got a regular milk tea with Boba. The worker who wasn’t even behind the counter initially seals the drink before putting in boba so my friend says wait can I have boba (because the drink literally already comes with boba) he sighs super aggressively and then chucks the whole drink in the sink wasting it and making a mess. He then makes a new drink, correctly this time, with boba in it. Then I ask for my freaking mango slush and he goes we don’t have slush because we didn’t make any since there was no one here so you have to wait 30 mins. I just said no thanks and left. Bro 2 times I couldn’t get my mango slush that’s all I want!! I’m not going to this chatime ever again. Go to the one on Cambie they’re so nice and has all the updates stuff.
Derrick Cheung
Been to many Chatime locations around the city and usually they are more or less the same but this location had bad service. Staff looked like they didn’t want to be there at all. I ordered a small pearl milk tea with less ice and 30% sugar and of course he gave me regular ice and 100% sugar. Don’t come to this location!
They said it opened at 12, but it opened like Half an hour after that and I was in a rush and couldn’t get it. One star poo service because I didn’t even get served!! unbelievable, do not recommend chatime is a waste of time
A FAKE chatime. Drinks are extremely watered down, they taste like flavoured water. could not be worse.
Went here once at like 6PM and they were for some reason out of regular black tea and oolong tea? The person working didn't even suggest an alternative lol. I get the sense from other visits like the staff don't really care but they are efficient and the drinks are what I expect from Chatime... Maybe slightly worse quality than other locations. It's okay in a pinch but there's other places in the area to get better BBT.
Initially when we walked in, the store appeared empty - not a customer or worker in sight. The only employee working at the time emerged from the back very obviously annoyed that we had spoiled his “phone time”. We ordered our drinks and he unwillingly made them without saying anything or making eye contact with us. After receiving my drink i quickly realized it was way sweeter than normal. We headed back and politely asked for the drink to be remade. The employee began yelling at us, saying that we should’ve specified our desired sweetness level and that it was our fault that the drink was not made correctly. I often visit different chatime locations and each time the workers ask the desired sugar and ice level, as people frequently forget to include it in their order. However, as mentioned before, this worker did not even look at us. He began to escalate the situation and would yell over us when we tried to reason with him. This situation may have been more understandable if the cafe was crowded and he was busy making other drinks however IT WAS EMPTY. Eventually we asked for a refund for the drink as we were not satisfied. To that he said no and walked away, returning to his seat in the back of the cafe on his phone. This situation could’ve easily been avoided had he just remade the drink like we asked. I can only describe his appearance, as he would not disclose his name (for obvious reasons), as a tall asian with glasses and a mask. Never have i ever had such a terrible experience at a chatime location. People that lack the maturity to deal with a simple situation such as mine, should not think they are ready to be in a working environment.
hope you get fired x
absolute disgrace to the chatime brand
Fairly unreliable franchisee as they close early if they’re not busy so. They’re supposed to close 10pm daily. I’d say just don’t bother coming after 8pm.
The franchise owner of this location does not care about this place at all. It might even be a money laundering operation, who knows. It's very disappointing, no wonder every time I pass by this place is empty.
Chatime in general is quite mediocre bubble tea, but this store takes the cake for being the worst Chatime in the Vancouver area. The tea is extremely watered down. Even if you ask for 30% ice they will still fill your cup with ice. Pearls are at times quite hard.
Do not trust the opening hours. I can't count how many times I've come here or driven by during business hours and this place was closed. Owner makes no effort to follow the store hours. A couple times I've been here they've closed an hour before they were supposed to.
The store itself is large, but the decor and lighting leave a lot to be desired. After like 8 PM the store attendant won't even let you into the back of the store. When I came in the summer there were flies in the back too.
Spend your $7 somewhere else. This place clearly doesn't care enough to make your money worth it for you.
Chatime brown sugar milk tea is my favorite but this location spoiled it for me. I’ve had it from many other locations and it’s delicious. Here it was just milk. It didn’t taste good at all.
NEVER GO TO THIS LOCATION! WORST staff I've ever seen. VERY rude! JUST CLOSE your store if you can't provide proper service!
They don't even deserve 1 star!!! TERRIBLE SERVICE. AVOID AT ALL COST!!!
Beware this is not a real Chatime store! they don't have the franchise license! They don't accept chatime points card or have any seasonal drinks or promotions from Chatime Canada, even their cups is just blank generic plastic one no chatime logo.
Restaurantji Recommends
Drove all the way to this location and it was closed. Holiday hours on the door stated it would be open today at 12pm. By 12:15pm few other people showed up to also be disappointed. Inconsiderate and unprofessional.
It felt like they didnt even want you there and people at front is just sulking and rolling his eyes. Very uncomfortable experience
Poor service
Today all I wanted was a mango slush from chatime and I pull on the door and it’s locked. First, it says online it closes at 10pm then I see a paper towel sign say closed at 5:00. My phone says 4:48, so I’m confused. I look at the worker who’s on her phone with her AirPods in and I point to my clock. She just shakes her head and shuts the light off so she’s sitting in the dark to signal that they’re closed even tho it’s 12 mins before they’re unofficial closing time. I also went on Tuesday and my friend got a regular milk tea with Boba. The worker who wasn’t even behind the counter initially seals the drink before putting in boba so my friend says wait can I have boba (because the drink literally already comes with boba) he sighs super aggressively and then chucks the whole drink in the sink wasting it and making a mess. He then makes a new drink, correctly this time, with boba in it. Then I ask for my freaking mango slush and he goes we don’t have slush because we didn’t make any since there was no one here so you have to wait 30 mins. I just said no thanks and left. Bro 2 times I couldn’t get my mango slush that’s all I want!! I’m not going to this chatime ever again. Go to the one on Cambie they’re so nice and has all the updates stuff.
Been to many Chatime locations around the city and usually they are more or less the same but this location had bad service. Staff looked like they didn’t want to be there at all. I ordered a small pearl milk tea with less ice and 30% sugar and of course he gave me regular ice and 100% sugar. Don’t come to this location!
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