Jumbo Seafood Co Ltd
5821 Victoria Dr, Vancouver
(604) 322-3323
Recent Reviews
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Live Scallops @ $3.5 looks fresh…until 1 of 8 is full of mud 😤
amazing price, make sure to bring cash for payment
Take a Chinese friend with you... nobody speaks English in this place...
This shop is extreme poor . I bought 5 pounds of mussels . $6 per pound. It is very very small . Only 100 gm of mussels meat . Phone contact the staff about this . She said I don’t know …..
I called 3 times to ask about Dungeness crab, and she kept hanging up.. on the 3rd call she told me to go away.
Rude and poor costumer service
Rude and poor costumer service
On December 9, 2023, my husband bought a geoduck clam at Jumbo. It smelled bad and was caught in the water. There are several uncles who usually work there waiting for you to pick a dead one if you are not paying attention?and treat it as a live fish to the customers. , it’s really a black shop
Let me start by saying that honestly, the seafood here is great and fresh, and you can find stuff you don't find elsewhere and prices are reasonable, BUT don't expect anything else. They only do Cash which is very very annoying as you have to run bring cash and come back, they don't speak a single word in English so it's very very hard to communicate with them we had to translate through Google and show them what we needed at some point. The lady that works here is very sweet, and she tries, but the males are very rude, and they yell a lot. My friend went to bring cash before we knew the total price so we were short of 50$ and said we will go bring more hold on but the guy started screaming in Chinese and just dropped some of the stuff we brought back to the tanks and kept only the food we had the cash for at the moment (our order was 200$, for this amount i expect a better treatment at least! Plus, we were about to go bring more cash!!) But they didn't understand us. We didn't understand them it's just a mess! I was annoyed that i couldn't get the rest of the stuff i wanted, and after that , I was not willing to go bring more money and spend it here! Also, if a Chinese customer comes even after you, they get to pass you and pay first even if you're standing there first, so just expect that.
(Translated by Google) There is no service attitude at all. The cashier and Mr. Crab are black-faced throughout the whole process. You are not allowed to pick blue crabs. He will choose the smallest and dying ones for you and will not change them. I misunderstood and packed an extra copy. I tried to force them to sell to customers and was rejected. Afterwards, he shirked his responsibilities and blamed the customers for thinking it would be troublesome to change the price. I have never seen such a clerk. If I hadn’t made an appointment with a friend to eat blue crabs, the other one is far away and now it’s closing. I would never buy it here. If I had a choice, I would. give zero stars(Original)没有服务态度可言 收银员和拿蟹大爷全程黑脸 蓝蟹不许挑 他会给你选最小个和快死的 也不给换 自己听错了 多包了一份 还试图强迫卖给客人 被拒绝后还推卸责任责怪客人 嫌修改价格麻烦 没见过这样的店员 要不是跟朋友约好了吃蓝蟹 另外一家离得远 现在也要打烊了 我是绝对不会在这买的 如果有选择 我会给零星
Restaurantji Recommends
We called for the price of their fresh crabs. The guy answered the phone was so rude and with super bad attitude. We ended up going somewhere else . They don't deserve a penny of our money .
Called them to ask if they sold the fish I wanted, before I could finish my question the guy said he was really busy and put the phone down on me. Poor customer service and will never get my business
Do not support this store. Their customer service is terrible.
It made me extremely sad seeing in the window all these huge fish crammed into one tank all touching each other, not able to swim but stand still flapping their fins. Now I’m not a crazy peta supporter at any stretch but this was definitely animal cruelty and I think it’s disgusting :(
Staff seems to be bullying towards seniors by making them count all their loose changes( instead of paper bills), in addition to keeping a portion of the chopped ? tilapia from the consumer, short-changing the transaction, literally.
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