A friend of mine raves about this place so I raced from across town to make it there before they closed today (both google and their digital window sign say they close at 6pm). Got there at 5:40 only to find the lights turned off and doors locked. Very sad face. Good news is I ended up trying Chic Chic Chicken a couple doors down and it was great! I hope my $12, originally destined for New Sam, brings CC Chicken fame, fortune and many blessings. New Sam? More like Old News.
Eetsay B.
The BBQ is good. I have bought from them many times to bring meat home.The location is convenient.The customer service is non-existent, but I am actually ok with that.But you can be standing there, ready to order, waiting to be next to be served politely and literally have someone walk in off the street and barge in front of you to be served first by the staff who saw you waiting there to place your order with them. I expect a higher standard of customer service than being snubbed completely, literally with cash in your hand and about to place your order. This has kept me from coming back. I have been to many places right in Chinatown and people still generally respect the line up, or they give out numbers. I have never been snubbed like I have been here. It's starting to feel personal.Cash only, if I remember.
J Y
Was in the neighbourhood, went in to get some bbq meat for the first time with high hope.Asked for roast pork and half a bbq duck.Ended up cheated with old bits and pieces. Roast pork were bone dry and the skin was like leather.The duck was boney and definitely with pieces stolen.Please tell me how does half a duck end up having 2 drumsticks with little meat?
Michael Lee
Ripped us off us by using a different label when calculating prices. We bought BBQ pork meat but they used a more expensive roast pork label. We asked about it at the time but they said don't worry about the name on the label but it turned out to be more expensive.
Ray Dizzle
Bad customer service and the meat is very poor and old. They were good a couple years ago but the quality has dropped so much.Ordered their soy sauce chicken/ginger and onion chicken and it the pieces looked so disgusting and old. Only ate a few pieces that looked decently good and threw the rest away. Looking at the pieces made me want to puke.I tried giving this place many tries, but today is the last time.Will not recommend this place to anyone. Much better options elsewhere.
Angela Lum
This is my go to for BBQ meats. They are the only one in town who doesn't yell at you for asking for a specific piece of the crispy pork bone? My favorite items to get here are Honey BBQ pork, crispy skin pork and the roasted sausages.
P Cho
Been coming more than a decade and the bbq meats don't disappoint. I did recall the mixing of old meats that they may have pulled on me once or twice. However the best way to get around this is to ask them not to slice your meats. That way they can't throw in remains from yesterday's batchThe guys behind the counter are not too talkative and somewhat grumpy but these guys don't get hired for their customer service skills
An Pham
Yesterday I ordered a whole BBQ duck costed $46, I put the tips in the tip cup as usual, one man took my money and he put the ready food in front of me with no bag, it was quite heavy and I asked for a bag, he charged me 35 cents for a bag, holly, I just bought a whole duck but still charged me for a small bag? I could give him money for the bag but his attitude was not nice. I did not want to spend more money on them. Never go back there.
Kyle Low
Terrible Chinese bbq. As others have said the meat is dry and the cuts are poor. There are better options on Victoria or Fraser.
Allan Wong
Very disappointed that they cheated me twice! Don't go there! I grew up in the neighborhood many many years ago, and my dad used to go there. Decided to try again after many many years, and ordered their BBQ pork. It was good, and I went back a few times.Then one time I decided to try the roast pork, and ordered 1 Ib. Got home and opened the container and it was basically the ends or scraps, cut likely from other people orders. Ok, gave them another try again for their BBQ pork. Again pretty good! I go yesterday (Nov. 14, 2022) and ordered 1 Ib of roast pork. Cost was $17.24 @ $12.99 per Ib. Most of the time they always give you more then a pound. Anyway, I get to my car, open the container and again they were the end pieces and the scraps. Maybe 3 decent pieces in the whole container!So disappointed that they cheated me again! When I was there I saw many people standing to the side and watching them chop the meat. One guy even went outside to watch from the window, now I understand why!!Anyway, first I felt disappointed yet again, now I am mad and will not go back there! If you go, make sure to watch them cut your order so they don't swap out and give you older meat or other people's end pieces and scraps. I went many times, thanked them, smiled and tried to establish being a regular customer, but they don't care and still cheated me!
If I can give this place negative number for review, I will. They selling rotten meat, they are rude to the customer.
Jody Something
They got some good duck… The other stuff is probably good too, I’m just stuck on the duck….Ima try some of that pork next time.. One of the best things is they have give you these packs of sauce
cjsomeguy
Ordered BBQ duck from delivery service, and found that it has Hair on them, yuck.Called the customer service and they replied that this could happen, and the restaurant refuse to give any compensation/refund.All the restaurants refund when there is any Hair on BBQ chicken pork duck etc., It's already Disgusting but I m so disappointed with their Disgusting manners.P.s I had diarrhea all night long when I had the foods from this restaurant before, and now I know why. This restaurant must have a safety issues.
Wilson L.
Very delicious crispy pork. The price was not bad at all, and the food was good. Definitely recommend checking it out if you're in the area, and looking for some Chinese crispy pork.
WilsonLin
Very delicious crispy pork. The price was not bad at all, and the food was good. Definitely recommend checking it out if you're in the area, and looking for some Chinese crispy pork.
A friend of mine raves about this place so I raced from across town to make it there before they closed today (both google and their digital window sign say they close at 6pm). Got there at 5:40 only to find the lights turned off and doors locked. Very sad face. Good news is I ended up trying Chic Chic Chicken a couple doors down and it was great! I hope my $12, originally destined for New Sam, brings CC Chicken fame, fortune and many blessings. New Sam? More like Old News.
The BBQ is good. I have bought from them many times to bring meat home.The location is convenient.The customer service is non-existent, but I am actually ok with that.But you can be standing there, ready to order, waiting to be next to be served politely and literally have someone walk in off the street and barge in front of you to be served first by the staff who saw you waiting there to place your order with them. I expect a higher standard of customer service than being snubbed completely, literally with cash in your hand and about to place your order. This has kept me from coming back. I have been to many places right in Chinatown and people still generally respect the line up, or they give out numbers. I have never been snubbed like I have been here. It's starting to feel personal.Cash only, if I remember.
Was in the neighbourhood, went in to get some bbq meat for the first time with high hope.Asked for roast pork and half a bbq duck.Ended up cheated with old bits and pieces. Roast pork were bone dry and the skin was like leather.The duck was boney and definitely with pieces stolen.Please tell me how does half a duck end up having 2 drumsticks with little meat?
Ripped us off us by using a different label when calculating prices. We bought BBQ pork meat but they used a more expensive roast pork label. We asked about it at the time but they said don't worry about the name on the label but it turned out to be more expensive.
Bad customer service and the meat is very poor and old. They were good a couple years ago but the quality has dropped so much.Ordered their soy sauce chicken/ginger and onion chicken and it the pieces looked so disgusting and old. Only ate a few pieces that looked decently good and threw the rest away. Looking at the pieces made me want to puke.I tried giving this place many tries, but today is the last time.Will not recommend this place to anyone. Much better options elsewhere.
This is my go to for BBQ meats. They are the only one in town who doesn't yell at you for asking for a specific piece of the crispy pork bone? My favorite items to get here are Honey BBQ pork, crispy skin pork and the roasted sausages.
Been coming more than a decade and the bbq meats don't disappoint. I did recall the mixing of old meats that they may have pulled on me once or twice. However the best way to get around this is to ask them not to slice your meats. That way they can't throw in remains from yesterday's batchThe guys behind the counter are not too talkative and somewhat grumpy but these guys don't get hired for their customer service skills
Yesterday I ordered a whole BBQ duck costed $46, I put the tips in the tip cup as usual, one man took my money and he put the ready food in front of me with no bag, it was quite heavy and I asked for a bag, he charged me 35 cents for a bag, holly, I just bought a whole duck but still charged me for a small bag? I could give him money for the bag but his attitude was not nice. I did not want to spend more money on them. Never go back there.
Terrible Chinese bbq. As others have said the meat is dry and the cuts are poor. There are better options on Victoria or Fraser.
Very disappointed that they cheated me twice! Don't go there! I grew up in the neighborhood many many years ago, and my dad used to go there. Decided to try again after many many years, and ordered their BBQ pork. It was good, and I went back a few times.Then one time I decided to try the roast pork, and ordered 1 Ib. Got home and opened the container and it was basically the ends or scraps, cut likely from other people orders. Ok, gave them another try again for their BBQ pork. Again pretty good! I go yesterday (Nov. 14, 2022) and ordered 1 Ib of roast pork. Cost was $17.24 @ $12.99 per Ib. Most of the time they always give you more then a pound. Anyway, I get to my car, open the container and again they were the end pieces and the scraps. Maybe 3 decent pieces in the whole container!So disappointed that they cheated me again! When I was there I saw many people standing to the side and watching them chop the meat. One guy even went outside to watch from the window, now I understand why!!Anyway, first I felt disappointed yet again, now I am mad and will not go back there! If you go, make sure to watch them cut your order so they don't swap out and give you older meat or other people's end pieces and scraps. I went many times, thanked them, smiled and tried to establish being a regular customer, but they don't care and still cheated me!
Restaurantji Recommends
If I can give this place negative number for review, I will. They selling rotten meat, they are rude to the customer.
They got some good duck… The other stuff is probably good too, I’m just stuck on the duck….Ima try some of that pork next time.. One of the best things is they have give you these packs of sauce
Ordered BBQ duck from delivery service, and found that it has Hair on them, yuck.Called the customer service and they replied that this could happen, and the restaurant refuse to give any compensation/refund.All the restaurants refund when there is any Hair on BBQ chicken pork duck etc., It's already Disgusting but I m so disappointed with their Disgusting manners.P.s I had diarrhea all night long when I had the foods from this restaurant before, and now I know why. This restaurant must have a safety issues.
Very delicious crispy pork. The price was not bad at all, and the food was good. Definitely recommend checking it out if you're in the area, and looking for some Chinese crispy pork.
Very delicious crispy pork. The price was not bad at all, and the food was good. Definitely recommend checking it out if you're in the area, and looking for some Chinese crispy pork.