Paul Restaurant, Café and Bakery

Recently visited for the first time. We walked by in the evening when we were still full, but were impressed with the ambiance and the fancy desserts. Came back the next morning. Overall I would say for ambiance and presentation, impressive. Actual taste however leaves something to be desired. We got a peppermint mocha which was fairly tasty, a little rich but not bad. Also ordered the cotton candy iced mocha which looked NOTHING like advertised and had virtually no taste other than mocha powder. Then there was the pistachio strawberry white chocolate macaroon, decent but not outstanding. Didn't hate it but wouldn't order again. Then we had an apple cream thing which was absolutely stunning, but not edible. We both love sweet, very sweet, but this was disgustingly sweet. Also super sticky and just difficult to eat. Seemed to be made for presentation, not eating. Overall we might try it again but will be careful about what we order

Atmosphere: 5

Food: 2

Service: 5

Lovely place to grab a quick bite to eat.

The cashier seemed irritated from the start and took it out on customers, showing a shocking lack of professionalism and speaking in an openly condescending tone. The café was overcrowded and the tables were filthy, to the point that several customers ended up clearing dirty dishes and wiping down tables themselves. The staff were clearly overwhelmed and disorganized. I specifically requested my sandwich to be warmed, yet it was served cold. When I pointed it out, the cashier blatantly ignored me, rolled their eyes, and immediately turned to the next customer. The experience was genuinely awful, and I absolutely do not recommend visiting this place.

Atmosphere: 1

Food: 2

Service: 1

I ordered a vegetarian plate from Paul, and to my shock it came with bacon in it. When I told the staff, they didn’t apologize properly and refused to remake it for free, even though it was their mistake, not mine.

This is completely unacceptable — especially when someone orders vegetarian for personal, health, or ethical reasons. I left hungry and frustrated, and the service was rude and unhelpful.

I won’t be coming back, and I hope they train their staff better and learn to take responsibility for their errors.

Food: 1

Service: 1

Omg. I see why the place is always packed at all times of the day. The peppermint mocha...yum! And the desserts...are you kidding me?! The decor is also magazine worthy. Only gripe was the wait. It was long. And maybe it's because the poor staff is so busy, they didn't make any eye contact and were just all business, no smiles. Can't blame them really. They weren't rude at all. Just clearly stressed.

Atmosphere: 5

Food: 5

Service: 3

As a chef, I’m so offended at the quality of the food from here. the flan is not a flan. It’s filled with gelatin, not a real anglaise, I took one bite, and threw the rest away. Normally i would eat, cause it’s hard for food that has sugar, gluten, and butter to taste bad. But I was appalled. If you can’t set proper angliase to make flan, you shouldn’t. This places clearly uses shortcuts and slap on a huge amount. Really really pissed. I hate wasting food but I also hate terrible food.

Tried the Iced Pistaccio Chocolate Shake, and it was amazing 🙌 definitely going back

It was really busy when I went, so go earlier if you are meeting someone.

Atmosphere: 5

Food: 5

Service: 5

Good place , comfort seating , refreshing coffee and bakery. Service could be little better for dine in.

Atmosphere: 4

Food: 5

Service: 3

WORST PLACE ON ROBSON
total tourist trap
over priced food. terrible service.
don’t waste your money - head to Gastown.

Atmosphere: 1

Food: 1

Service: 1

Kevin Molina did an outstanding job. Really good service, amicable and professional.

Atmosphere: 5

Food: 5

Service: 5

Another over hyped, over priced, tourist trap.

Atmosphere: 3

Food: 2

Service: 3

My brother, I ordered a shake and i watched the guy with ginger hair make my drink. He proceeds to not wash the blender and just slightly rinsed it. Thats absolutely not acceptable. I get that its busy but taking care of the customers should be the number one priority. Also one last thing the cashier didnt know what was on the menu. I kept asking for this shake and she looked at the menu and still didnt know what i was talking about. Idek what this place is about. As a paul myself, i dont recommend this place

Atmosphere: 3

Food: 1

Service: 1

Great food and wonderful coffee . Thank you Yuri for the service. Always with a smile!

Atmosphere: 5

Food: 5

Service: 5

The food looks pretty but doesn't taste that good. Lacks flavor.

Atmosphere: 4

Food: 2

Service: 3

Paul is a global brand, and it’s great to see it in Vancouver! Especially when you’re craving the authentic taste of French pastries.
I particularly love their Eggs Benedict — would be amazing if they could serve it inside a croissant 🥐😄

Atmosphere: 5

Food: 4

Service: 5