Uncle Tetsu’s Japanese Cheesecake, Robson Street

They have 4 workers talking in the back, and the cashier is moving so slowly that I had to wait 15 minutes even though I was 2nd in line.

Bad customer service dropped item and refused replacement. It was just a $4 tart.

Service: 1

Their service is disgusting.

I visited the Robson location today and tried the Green Tea Strawberry Cheese tart. The taste was absolutely amazing! However, I was a bit concerned about the hygiene. There were freshly made tarts left out on the table to cool down, but I saw flies buzzing around them. Even though I didn't see any land on the food, it felt quite unsanitary. I'd love to come back, but I hope you consider using covers or display cases to protect the tarts.

Atmosphere: 3

Food: 3

Service: 3

I usually love Japanese-style cheesecake, but this one was a bit average for me. I ordered the chocolate cheesecake and was expecting a stronger chocolate flavour, but it tasted very similar to the original. While the cheesecake was super soft and fresh, it just wasn’t quite chocolatey enough. The staff were quiet and efficient, and the service was quick. However, the location isn’t very accessible ♿❌ as there are stairs at the entrance.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Original Japanese Cheesecake Fluffy and Jiggly Cheesecake, Original Japanese Cheesetart Single Piece

I ordered one chocolate and one Caramel mochi because it was Thursday. I was debating what to order so I ordered a chocolate one and came back to order the caramel one.

I was excited to share the chocolate one with my friend’s daughter since her favourite is chocolate but when I opened it, it was an original cheese cake. I am super disappointed.
I know people can make mistakes, I get it.
But it is so unfair I paid for something that I didn’t mean to purchase.

Service: 1

They now have Ube clCheesecake rhis purple perfection is available for a LIMITED TIME only with their brand's signature fluffy, melt in your mouth. Japanese cheesecake with the distinct sweet, creamy flavor of ube. However, availability is not guaranteed due to its limited-time status and quantity. It is Uncle Tetsu's fluffy, cloud-like Japanese cheesecake that has been infused with the unique flavor of ube, a beloved Filipino ingredient. It tastes like a cross between vanilla and pistachio and brings a wonderful nutty flavor to complement the tangy cheesecake.

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Original Japanese Cheesecake, Matcha Cheesecake, Honey Madeleine Single

My absolute fav please to go for a nice snack. Delicious cheesecake & egg tarts.

Not sure why people complain about having fresh and hot cheesecake? they are not meant to eat warm/fresh. It's meant to be cooled down for at least 2 hours or longer (this is stated). Generally, I buy the cake and eat hours later or the next day and the texture becomes perfect.

Atmosphere: 5

Food: 5

Service: 5

Their cheesecake is so light and fluffy, which makes it so much more enjoyable than a typical dense cheesecake! Their seasonals such as the yuzu flavour is a great twist of their classic. You cannot leave Robson St without grabbing a cake first.

Shout out to Raman and Gagan for impeccable service today!!

The original Japanese cheesecake here is excellent. It's incredibly soft and fluffy, and it’s not too sweet.

the absolute BEST! 👏 forever in love with the classic but they just keep getting better and better with the flavors 🍵

Atmosphere: 5

Food: 5

Service: 5

As a tourist from a city who does not have an Uncle Tetsu, I am amazed on your staff professionalism and service wherever the location (Toronto, Vancouver, etc.).

I visited the Robson Street location in Vancouver (1151 Robson St, Vancouver, BC V6E 1B5) on Wednesday, June 11 around 9:30 AM (opening time). The male associate working the front cash register. He was kind, friendly and overall great customer service. I hope he gets the credit he deserves. Thank You!

Went visit on June 6th, 1:45pm. The cashier was so patient and friendly. Love her!! The food was good too!!

I just placed my first Uber Eats order from Uncle Tetsu’s Robson location, and I’m beyond impressed! Not only did I receive a friendly phone call from an incredibly kind and funny team member who offered great suggestions, but my order also arrived with a heartfelt handwritten message. It truly made my day. The staff here go above and beyond to create a memorable experience—this kind of care and personal touch is so rare. Thank you, Uncle Tetsu Robson, for the amazing service and delicious treats!