The customer service here was unreal. The food was also good but they really shine with their customer service. I highly recommend. We came in with a large group with no notice and they didn’t even blink an eye. They made us feel so welcome.
Atmosphere: 5
Food: 4
Service: 5
James \u0026 Nadine Robb
Delicious food and variety of menu options. Ceviche was incredible!
Atmosphere: 4
Food: 5
Service: 5
Salley Kaul
I went to Cactus and was seated in the lounge. I sat waiting for 15 minutes and no one came to even drop off water. I got up and asked the server to come help us. There were 3 servers just standing around. I went to browns for half price wine and actual service.
Atmosphere: 1
Food: 1
Service: 1
C.M Thomas
Always delish. But a glass of wine for more than the bottle at the liquor store turns me off. Unnecessary bloated charges make me keep driving if I want a drink with dinner
Atmosphere: 5
Food: 5
Service: 5
tea
Cactus Club Vernon has single-handedly ruined my night, my appetite, and possibly my faith in humanity. I don’t even know where to begin because I’m still processing the audacity of this establishment.
The energy? Off. The service? Nonexistent. The entire experience felt like a personal attack. I walked in expecting a nice evening — maybe a decent meal, a drink, some ambiance. What I got was chaos, confusion, and a deep, existential disappointment I wouldn’t wish on my worst enemy.
And Carter. Don’t even get me started on Carter. I don’t know if he was trying to be rude or if that’s just his natural setting, but his attitude was stunningly bad. Condescending, slow, and somehow always managing to be everywhere except where we needed him. I felt like I was being gaslit by a man with a tray. He made an already horrible experience ten times worse.
By the time I left, I wasn’t even angry — I was spiritually unwell. This place drained the joy from my soul like a vacuum from hell. I cannot believe I willingly stepped foot into this vortex of mediocrity. Honestly, I should’ve taken it as a sign when I walked in and felt a chill that went straight to my bones.
To whoever runs this place: I hope you read this. I hope it haunts you. Because I’ll never forget.
Never again. Never. Again.
Atmosphere: 1
Food: 1
Service: 1
Parveen Gilhotra
Most goated person and was gaining infinity aura and rizz bro locked in and was cooking so hard his name is Carter. W experience
Atmosphere: 5
Food: 5
Service: 5
Mehar Gilhotra
Our server, Carter was a wonderful server who continuously helped our requests due to dietary restrictions. He assisted in letting us decide how to substitute ingredients and switch seats when our group felt uncomfortable in those seats along with other servers. We appreciate his unwavering patience and support. Thank you! Food was made according to our standards and to our dietary requirements.
Atmosphere: 5
Food: 4
Service: 5
Nathalie P
Our server Nazarena was absolutely amazing, she made our party feel very welcome and took great care of us, making sure we had everything we needed. She was the best!
Atmosphere: 5
Food: 5
Service: 5
Ashleigh Porter
Nazarena was absolutely amazing!! We were finishing our Bachelorette party at the Cactus Club for dinner, and she made the entire experience that much better!
It was a wonderful evening, with great food, great drinks and great people.
Thank you!
Atmosphere: 5
Food: 5
Service: 5
Kim Porter
Nazarena was great, we had a fun bachelorette meal, and great service from Nazarena.
Very good Glutenfree options. Friendly staff. Wish they had a kids menu.
Atmosphere: 4
Food: 5
Service: 4
fei li
The food is amazing, even the portion is a bit small but it has very reasonable price and great service!
Atmosphere: 5
Food: 5
Service: 5
Kim Weston
The food was wonderful, as was our waitress. We ordered a bottle of wine and she poured the wine for us throughout our dinner which was a nice touch. She was very personable and genuinely invested in our experience. It was a very busy night and she apologized when she checked on us. She continually filled our water and made sure we had a great time. Thank you, Maryam J! Food was delicious and the kitchen staff were quick and they even cheered about something from the kitchen which made us smile. It's nice to see happy staff! Great locations and will come back again and again.
Atmosphere: 4
Food: 5
Service: 5
Shev Friesen
I never been there,but why are you taking food from customers that order from you,and they paid it ahead of time
Atmosphere: 1
Food: 1
Service: 1
Diana Godfrey
l ordered salmon with mash potatoes. l ordered this 2x before and it awesome. Today l ordered it again....it came to me tasted burned n so much grease. Our waiter was AWESOME. The COOK WAS ABSOLUTELY low class. He or she can't even cook salmon,please feel free to apply at McDonald's.Where they will eat anything. i never expected this kind of food to be served to me from cactus club. l will return but will NEVER order another salmon.
The customer service here was unreal. The food was also good but they really shine with their customer service. I highly recommend. We came in with a large group with no notice and they didn’t even blink an eye. They made us feel so welcome.
Atmosphere: 5
Food: 4
Service: 5
Delicious food and variety of menu options. Ceviche was incredible!
Atmosphere: 4
Food: 5
Service: 5
I went to Cactus and was seated in the lounge. I sat waiting for 15 minutes and no one came to even drop off water. I got up and asked the server to come help us. There were 3 servers just standing around. I went to browns for half price wine and actual service.
Atmosphere: 1
Food: 1
Service: 1
Always delish. But a glass of wine for more than the bottle at the liquor store turns me off. Unnecessary bloated charges make me keep driving if I want a drink with dinner
Atmosphere: 5
Food: 5
Service: 5
Cactus Club Vernon has single-handedly ruined my night, my appetite, and possibly my faith in humanity. I don’t even know where to begin because I’m still processing the audacity of this establishment.
The energy? Off. The service? Nonexistent. The entire experience felt like a personal attack. I walked in expecting a nice evening — maybe a decent meal, a drink, some ambiance. What I got was chaos, confusion, and a deep, existential disappointment I wouldn’t wish on my worst enemy.
And Carter. Don’t even get me started on Carter. I don’t know if he was trying to be rude or if that’s just his natural setting, but his attitude was stunningly bad. Condescending, slow, and somehow always managing to be everywhere except where we needed him. I felt like I was being gaslit by a man with a tray. He made an already horrible experience ten times worse.
By the time I left, I wasn’t even angry — I was spiritually unwell. This place drained the joy from my soul like a vacuum from hell. I cannot believe I willingly stepped foot into this vortex of mediocrity. Honestly, I should’ve taken it as a sign when I walked in and felt a chill that went straight to my bones.
To whoever runs this place: I hope you read this. I hope it haunts you. Because I’ll never forget.
Never again. Never. Again.
Atmosphere: 1
Food: 1
Service: 1
Most goated person and was gaining infinity aura and rizz bro locked in and was cooking so hard his name is Carter. W experience
Atmosphere: 5
Food: 5
Service: 5
Our server, Carter was a wonderful server who continuously helped our requests due to dietary restrictions. He assisted in letting us decide how to substitute ingredients and switch seats when our group felt uncomfortable in those seats along with other servers. We appreciate his unwavering patience and support. Thank you! Food was made according to our standards and to our dietary requirements.
Atmosphere: 5
Food: 4
Service: 5
Our server Nazarena was absolutely amazing, she made our party feel very welcome and took great care of us, making sure we had everything we needed. She was the best!
Atmosphere: 5
Food: 5
Service: 5
Nazarena was absolutely amazing!! We were finishing our Bachelorette party at the Cactus Club for dinner, and she made the entire experience that much better!
It was a wonderful evening, with great food, great drinks and great people.
Thank you!
Atmosphere: 5
Food: 5
Service: 5
Nazarena was great, we had a fun bachelorette meal, and great service from Nazarena.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very good Glutenfree options.
Friendly staff. Wish they had a kids menu.
Atmosphere: 4
Food: 5
Service: 4
The food is amazing, even the portion is a bit small but it has very reasonable price and great service!
Atmosphere: 5
Food: 5
Service: 5
The food was wonderful, as was our waitress. We ordered a bottle of wine and she poured the wine for us throughout our dinner which was a nice touch. She was very personable and genuinely invested in our experience. It was a very busy night and she apologized when she checked on us. She continually filled our water and made sure we had a great time. Thank you, Maryam J! Food was delicious and the kitchen staff were quick and they even cheered about something from the kitchen which made us smile. It's nice to see happy staff! Great locations and will come back again and again.
Atmosphere: 4
Food: 5
Service: 5
I never been there,but why are you taking food from customers that order from you,and they paid it ahead of time
Atmosphere: 1
Food: 1
Service: 1
l ordered salmon with mash potatoes.
l ordered this 2x before and it awesome. Today l ordered it again....it came to me tasted burned n so much grease. Our waiter was AWESOME. The COOK WAS ABSOLUTELY low class. He or she can't even cook salmon,please feel free to apply at McDonald's.Where they will eat anything. i never expected this kind of food to be served to me from cactus club. l will return but will NEVER order another salmon.
Atmosphere: 5
Food: 1
Service: 5
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