Not very happy with customer service!! I called and the first thing was the woman who answered said something so fast that I didn’t understand, so I politely asked if this is baan Thai ? She said YEAH ! Not very polite at all. Then I asked her about their Pad Thai as I was interested in placing an order. I told her that I’m allergic to tofu and I was wondering if I could exchange it for pork since on the menu it says add extra pork $8 and to add extra tofu was $8 as well. So I explained it to her and she abruptly said NO. She said pork is an add on fee of $8 And so I said I can’t have the tofu and you charge $8 for extra tofu so could I exchange no tofu and get pork instead. Again she just said no. I then asked her why ? Again she said because pork is an add on fee. Which I completely understand (but if I’m not able to get tofu then I’m paying almost $20 for just noodles ? , I didn’t say this ). But I did say I don’t feel that makes any sense since if I’m not getting any tofu you’re still making the same amount of money but there will be zero protein. And I again said , this makes no sense because tofu and pork are the same price to add extra ? She said, well that’s just the rules. ( again not very politely or kindly ). I wish I had asked to speak to a manager because it doesn’t seem right to pay almost $20 for a plate of rice noodles that cost literally $2-$3. Plus some sauce, peanuts & spices. Especially if tofu is an allergy I don’t understand why I just can’t exchange pork instead of tofu ? At this point I was upset and frustrated so I said “ thanks but i definitely won’t be placing an order again at this Baan Thai location “ Wow what lovely holiday spirit she had …. I personally don’t feel this is a big deal or a big ask , especially since I’m allergic to it. As i explained before who’s going to pay almost $20 for plate of cheap rice noodles with some sauce , spices and peanuts ?? I think that’s crazy. I feel there should be an option if you are allergic or don’t even like tofu to exchange for a protein of the same price like pork instead. Or say you want chicken. Well chicken was $9 extra but that’s if you get it with tofu. What makes sense is if someone wanted chicken and NO TOFU then you charge $1 extra etc. since tofu is an $8 charge for extra and the other and most important reason I haven’t eaten here in quite sometime now is because the last time we placed a to go order ( it was the lunch specials that used to be so cheap and now they are way more expensive). My mom went to pick it up and saw a woman chopping up veggies and at the same time she was blowing and wiping her nose with a Kleenex which she set down on the counter next to where she was chopping up veggies. I really didn’t want to share this and that’s actually why we’ve not ordered in a few years but that was so disgusting and super unsanitary and she was obviously not trained in food safe because after she wiped and blew her nose she placed the Kleenex back on the same counter space she was chopping veggies and never even washed her hands. I have eaten at other locations since then but I had refused to eat here at the Broadmead location because of that. Well my mom said I’m sure she’s no longer there ( hopefully) and my mom wanted some pad Thai too but I said I’ll call first to see if I can get it without the tofu and exchange for pork which was the same exact price as add on tofu. Then after this woman being so abruptly rude to me , I now know for SURE I won’t eat here again. And now I’m upset since it’s the holidays and was treated very rudely. Plus I’m upset that my mom doesn’t get pad Thai either as we are not going to drive all around to 2 different places since I can’t eat here because I can’t have the tofu. Oh and last time I asked about this maybe 3 years ago they had no problem changing my pad Thai to no tofu and actually changed it to chicken for free. That’s the kind of hospitality restaurants should strive for because my reviews get between 5000-10,000 views
Dietary restrictions: They are not accom
Atmosphere: 1
Food: 3
Service: 1
Avikash N
The staff were just flipping fantastic. The food was on point as well. Highly recommend dropping to eat
Nick Grubaugh
My family and I came in for dinner on our vacation to Victoria and had a wonderful meal. Our server Shannon helped us with some recommendations and they were superb. She also did a great job of making sure our experience was the best. Definitely would recommend to everyone that has the pleasure of visiting.
Atmosphere: 5
Food: 5
Service: 5
Mar J
So expensive! Not worth it anymore….
Food: 4
mika kliewer
I had a delicious dinner at Baan Thai on Saturday night and our waitress Alexis was the sweetest server, she made sure we were taken care of and went above and beyond to be friendly and make us comfortable. 10/10 experience
Hartej Singh
Located in Broadmead plaza, hidden behind Canadian tire. Lots of free parking. Very good ambiance, excellent service with smile, busy but still quite, clean restaurant, good portion of food. Food very tasty. Will definitely go there again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Noodles
Melinda Cownden
Last minute reservation. It was my daughter’s birthday. I brought a cake and no extra charge which was a very nice surprise! Our server Alexis was awesome! She made us feel so welcome. Always smiling and very attentive. Kudos to the kitchen, delicious dinner for all four of us! This isn’t my first time and definitely will be back! If I could have given more stars 10+ for sure! Thank you to all of you for making my daughter’s 32nd birthday a memorable one!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rolls, Noodles, Red Curry Vegetables
Rhyland Barker
Fantastic, stopped in for a lunch and had an amazing red coconut curry with prawns. Great portion size. Service staff were friendly and did an excellent job. Will be returning.
Atmosphere: 5
Food: 5
Service: 5
MJ Smithson
$25.00 for one dish, not even a big portion. Taste is good, but if you're gonna charge me 25 for rice noodles? No way.
Atmosphere: 1
Food: 3
Service: 5
Paul Neumann
Inflation has hit restaurants hard. We don't go here as often as before. The value changed. Enjoy the experience still.
Emily gave us AMAZING service tonight. Super friendly, attentive and accommodating!! The food was also great!!
Atmosphere: 5
Food: 5
Service: 5
Gravity Pictures
I stopped by at 8:45 PM and noticed a deal posted for late-night specials starting at 9:00 PM. I asked if they could honor the deal a bit early (just 10-15 minutes), but they refused. Not wanting to sit awkwardly at my table waiting for 9:00 PM, I ended up ordering a regular-priced Pad Thai at $18. When asked for my protein choice, I chose chicken, only to find out I was charged an extra $8 for it, bringing the total to $26 for a simple chicken Pad Thai! The average price for this dish in BC is around $17.50, so this seemed way overpriced, especially considering that the ingredients at best were worth $4. Thai food is supposed to be affordable, but this was far from it. Definitely not worth the price.
Atmosphere: 2
Food: 4
Service: 2
Pratik
Ordered a vegan pad thai from this restaurant while on a trip to Victoria and the food did not dissappoint. Asked for it to be made spicy and it was perfect.
Not very happy with customer service!!
I called and the first thing was the woman who answered said something so fast that I didn’t understand, so I politely asked if this is baan Thai ? She said YEAH ! Not very polite at all. Then I asked her about their Pad Thai as I was interested in placing an order. I told her that I’m allergic to tofu and I was wondering if I could exchange it for pork since on the menu it says add extra pork $8 and to add extra tofu was $8 as well. So I explained it to her and she abruptly said NO. She said pork is an add on fee of $8 And so I said I can’t have the tofu and you charge $8 for extra tofu so could I exchange no tofu and get pork instead. Again she just said no. I then asked her why ? Again she said because pork is an add on fee. Which I completely understand (but if I’m not able to get tofu then I’m paying almost $20 for just noodles ? , I didn’t say this ). But I did say I don’t feel that makes any sense since if I’m not getting any tofu you’re still making the same amount of money but there will be zero protein. And I again said , this makes no sense because tofu and pork are the same price to add extra ? She said, well that’s just the rules. ( again not very politely or kindly ). I wish I had asked to speak to a manager because it doesn’t seem right to pay almost $20 for a plate of rice noodles that cost literally $2-$3. Plus some sauce, peanuts & spices. Especially if tofu is an allergy I don’t understand why I just can’t exchange pork instead of tofu ? At this point I was upset and frustrated so I said “ thanks but i definitely won’t be placing an order again at this Baan Thai location “ Wow what lovely holiday spirit she had …. I personally don’t feel this is a big deal or a big ask , especially since I’m allergic to it. As i explained before who’s going to pay almost $20 for plate of cheap rice noodles with some sauce , spices and peanuts ?? I think that’s crazy. I feel there should be an option if you are allergic or don’t even like tofu to exchange for a protein of the same price like pork instead. Or say you want chicken. Well chicken was $9 extra but that’s if you get it with tofu. What makes sense is if someone wanted chicken and NO TOFU then you charge $1 extra etc. since tofu is an $8 charge for extra and the other and most important reason I haven’t eaten here in quite sometime now is because the last time we placed a to go order ( it was the lunch specials that used to be so cheap and now they are way more expensive). My mom went to pick it up and saw a woman chopping up veggies and at the same time she was blowing and wiping her nose with a Kleenex which she set down on the counter next to where she was chopping up veggies. I really didn’t want to share this and that’s actually why we’ve not ordered in a few years but that was so disgusting and super unsanitary and she was obviously not trained in food safe because after she wiped and blew her nose she placed the Kleenex back on the same counter space she was chopping veggies and never even washed her hands. I have eaten at other locations since then but I had refused to eat here at the Broadmead location because of that. Well my mom said I’m sure she’s no longer there ( hopefully) and my mom wanted some pad Thai too but I said I’ll call first to see if I can get it without the tofu and exchange for pork which was the same exact price as add on tofu. Then after this woman being so abruptly rude to me , I now know for SURE I won’t eat here again. And now I’m upset since it’s the holidays and was treated very rudely. Plus I’m upset that my mom doesn’t get pad Thai either as we are not going to drive all around to 2 different places since I can’t eat here because I can’t have the tofu. Oh and last time I asked about this maybe 3 years ago they had no problem changing my pad Thai to no tofu and actually changed it to chicken for free. That’s the kind of hospitality restaurants should strive for because my reviews get between 5000-10,000 views
Dietary restrictions: They are not accom
Atmosphere: 1
Food: 3
Service: 1
The staff were just flipping fantastic. The food was on point as well. Highly recommend dropping to eat
My family and I came in for dinner on our vacation to Victoria and had a wonderful meal. Our server Shannon helped us with some recommendations and they were superb. She also did a great job of making sure our experience was the best. Definitely would recommend to everyone that has the pleasure of visiting.
Atmosphere: 5
Food: 5
Service: 5
So expensive! Not worth it anymore….
Food: 4
I had a delicious dinner at Baan Thai on Saturday night and our waitress Alexis was the sweetest server, she made sure we were taken care of and went above and beyond to be friendly and make us comfortable. 10/10 experience
Located in Broadmead plaza, hidden behind Canadian tire. Lots of free parking. Very good ambiance, excellent service with smile, busy but still quite, clean restaurant, good portion of food. Food very tasty. Will definitely go there again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Noodles
Last minute reservation. It was my daughter’s birthday. I brought a cake and no extra charge which was a very nice surprise! Our server Alexis was awesome! She made us feel so welcome. Always smiling and very attentive. Kudos to the kitchen, delicious dinner for all four of us! This isn’t my first time and definitely will be back! If I could have given more stars 10+ for sure! Thank you to all of you for making my daughter’s 32nd birthday a memorable one!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rolls, Noodles, Red Curry Vegetables
Fantastic, stopped in for a lunch and had an amazing red coconut curry with prawns. Great portion size. Service staff were friendly and did an excellent job. Will be returning.
Atmosphere: 5
Food: 5
Service: 5
$25.00 for one dish, not even a big portion. Taste is good, but if you're gonna charge me 25 for rice noodles? No way.
Atmosphere: 1
Food: 3
Service: 5
Inflation has hit restaurants hard. We don't go here as often as before. The value changed. Enjoy the experience still.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Happy hour hors D'oeuvres, chicken skewers and lettuce wraps were reasonably priced and delicious.
Atmosphere: 4
Food: 4
Service: 4
Emily was amazing. Attentive and accommodating. A+++.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries Squid, Lettuce Wrap, Thai Nachos
Emily gave us AMAZING service tonight. Super friendly, attentive and accommodating!! The food was also great!!
Atmosphere: 5
Food: 5
Service: 5
I stopped by at 8:45 PM and noticed a deal posted for late-night specials starting at 9:00 PM. I asked if they could honor the deal a bit early (just 10-15 minutes), but they refused. Not wanting to sit awkwardly at my table waiting for 9:00 PM, I ended up ordering a regular-priced Pad Thai at $18. When asked for my protein choice, I chose chicken, only to find out I was charged an extra $8 for it, bringing the total to $26 for a simple chicken Pad Thai! The average price for this dish in BC is around $17.50, so this seemed way overpriced, especially considering that the ingredients at best were worth $4. Thai food is supposed to be affordable, but this was far from it. Definitely not worth the price.
Atmosphere: 2
Food: 4
Service: 2
Ordered a vegan pad thai from this restaurant while on a trip to Victoria and the food did not dissappoint. Asked for it to be made spicy and it was perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Noodles
Loading...