Dairy Queen Grill & Chill

This review is specifically for Oak Bay location (Foul Bay & Cadboro Bay, Victoria, BC). It is located right next to “the Pet Store” and thought they would have some ideas for a “pup cup”.

I asked to see if they offer pup cup while I ordered for the whole family. Instead, the customer service team gave me an empty cup. There might have a language barrier. But it’s the attitude of the customer service team. Eventually, I showed them the internet thread on the internet. One customer service team said “no, we just have empty cup” and both were quite dismissive about it. Eventually, one of them said they could sell me a small ice cream in a cup for the price of small Sundae. Without wanting to deal with it anymore, I just paid for it and got out.

Could you please train your staff to be a bit more polite and respectful while providing them with all the necessary information regarding pup treats? I understand that not all franchises offer this. If this location doesn’t offer pup cup, all you have to do is to provide your staff with that information and what your franchise is offering for dogs, how much to charge etc.

This location has been my go to since 2002. Today experience left a very bitter taste in my mouth for sure.

Ordered a fudge malt. $8.00. Next time I'll make some chocolate milk. Horrible thin crap.

Fudge sundae on Monday afternoon in June. How cold can they make those sundaes? Absolutely great!

It's very good and i loved it..

Mahesh is really nice

Great, fast, exactly what you want and expect! Incredibly fast and makes the whole process easy!

Sub par food, but what else did I expect from a DQ. Way too pricey.

This location is very good, I appreciate that it's popular (between the high school, rec centre, and shopping area) but the wait is never unreasonable. Last night I picked up a mobile app order and despite it being busy the staff immediately knew I had both a bag on the warmer, and another in the freezer. Everything was well prepared, very hot and cold items respectively, and the staff are friendly. Even though it can get messy in the dining area with so many customers, the busy staff make an effort to tidy when they come around to bring meals to the tables. Great work in a hectic place!

I have never been happier in my life. I asked for something a little out of their way and made it perfect!!! I love everyone who works there and I hope whoever made my dip cone gets everything they want in life 🫶🏻🫶🏻

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dilly Bar

Just purchased a cake from there. When I got home I noticed two different stickers on the top of the cake. Prep September 5th use by September 15th. Then the other close to the price saying September 18th, use by September 28th. Probably my mistake for not looking close enough and I am really hoping that they are not intentionally re- dating old products. Have called diary queen support as well.

I haven’t eaten here for a while but it looked like it was under new ownership because the old staff were all gone, I ordered a burger and fries. The food was disgusting I had to throw it out I will never patronize this establishment again.

My mother in law ordered a birthday cake for our daughter at this location. This what we recieved. The manger Balbi, said he wouldn't charge for the edible paper. He told us this is what we ordered, it isn't. He was incredibly rude on the phone. Avoid this location.

Atmosphere: 1

Food: 1

Service: 1

Not sure if this location has gone under new management. Ordered a unicorn cake for my granddaughter’s birthday- no unicorn and the picture on the cake was not edible, but a printed photograph stuck on the cake.

Food: 2

Service: 4

VERY STINGY with the already overpriced soft serve. Many better locations in Victoria to go to. Do not recommend

This place was so good the people who work here are so nice and polite the food was so tasty

Atmosphere: 5

Food: 5

Service: 5

manager is shouting at his staff in front of customers.