Went at 4am to get some food, they can't serve you if you didn't bring a car. Like they will not serve you. Ridiculous
Service: 1
Darian Dunphy
every time I go the manager lady is rude to me and other customers. It’s not that hard to just be nice to people especially when they are being nice to you. My fries were also given to me cold😢
greg Mccowan
Nice staff fast drive threw
Atmosphere: 4
Food: 4
Service: 4
Cameron Stamm
Took 21 minutes for food
Atmosphere: 1
Food: 1
Service: 1
WE GO
Great customer service. Best McDonald in Victoria
Atmosphere: 5
Food: 5
Service: 5
Jes Rathbone
I went through the drive thru at a Sidney location by the ferry and they forgot to put a hashbrown in my child’s breakfast happy meal. I stopped here at this location on the way home to ask if they’d replace it for me, as turning around and driving 30 minutes back to Sidney was not an option. And immediately was told no sorry can’t help you. Disappointing to say the least considering McDonald’s is a billion dollar company and a hashbrown is 10 cents? So $2.89 wasted. And felt a bit of a rude interaction from employee.
Service: 1
Em Kh
I have no idea why I went to this store - simply the worst
Atmosphere: 1
Food: 1
Service: 1
Sultan Agha
I’m writing to express my deep disappointment with the recent experience I had at the McDonald’s on Shelbourne. What was once a well-run and welcoming location has unfortunately deteriorated in quality, professionalism, and overall atmosphere.
To begin with, the food I received was poorly prepared — burgers were smashed and sloppily assembled, far from the quality I used to expect from this store. It looked rushed and careless, not up to McDonald’s standards.
Additionally, the staff appeared unprofessional. There was little regard for customer service, and I noticed most of the team communicating only among themselves in Tagalog, which can feel isolating for customers who don’t understand the language. While I respect all cultures and languages, a professional work environment — especially in customer service — should encourage inclusive and clear communication.
What stood out even more was the store manager — she was not in uniform, wore no name tag, and looked more like someone working from home than a leader managing a team in a global brand’s branch. This lack of professionalism reflects poorly on the entire store.
This location used to be a great example of diversity and teamwork, with a staff that was engaged, presentable, and attentive. Now it feels more like a disorganized outlet with minimal oversight, far from what I expect from McDonald’s — especially in Canada.
It’s genuinely disappointing to see how far this store has declined. I hope McDonald’s takes this feedback seriously and considers retraining staff, enforcing proper dress codes, and encouraging a more professional, customer-focused work culture.
Hence, you should thank me for taking the time writing you this review. I hope you learn from this.
Atmosphere: 1
Food: 1
Service: 1
Jason
👍The Team HERE are AWESOME ‼️ Kindness goes a long way 🙂
Always get the food wrong. Not once has my order ever been correct at this location. I'll make a point to go to the hillside location from now on. At least they can do something right over there.
Atmosphere: 1
Food: 1
Service: 1
Rodrigo Henrique
My order through came cold and completely wrong and missed items! Bad costumer service! I had order Big Mac combo and Cheese Burger with bacon, but the Big came with no meat, and the cheese burger was missing the bacon and fries (that is included in the combo)! I am really unsatisfied with that service and the Uber Eats Service!
Atmosphere: 1
Food: 1
Service: 1
June
Maccas
Atmosphere: 5
Food: 5
Service: 5
Nate Maxwell
It's McDonald's so this is the fast food scale. This location is nice and bright and clean. I saw a staff member hustling and they were really nice. The food came out quick and was fresh, can't really complain at all.
Atmosphere: 4
Food: 4
Service: 4
Jack Barrett
Was served a drink in a damaged cup, which spilled everywhere in my cup holder. Be careful!
Went at 4am to get some food, they can't serve you if you didn't bring a car. Like they will not serve you. Ridiculous
Service: 1
every time I go the manager lady is rude to me and other customers. It’s not that hard to just be nice to people especially when they are being nice to you. My fries were also given to me cold😢
Nice staff fast drive threw
Atmosphere: 4
Food: 4
Service: 4
Took 21 minutes for food
Atmosphere: 1
Food: 1
Service: 1
Great customer service. Best McDonald in Victoria
Atmosphere: 5
Food: 5
Service: 5
I went through the drive thru at a Sidney location by the ferry and they forgot to put a hashbrown in my child’s breakfast happy meal. I stopped here at this location on the way home to ask if they’d replace it for me, as turning around and driving 30 minutes back to Sidney was not an option. And immediately was told no sorry can’t help you. Disappointing to say the least considering McDonald’s is a billion dollar company and a hashbrown is 10 cents? So $2.89 wasted. And felt a bit of a rude interaction from employee.
Service: 1
I have no idea why I went to this store - simply the worst
Atmosphere: 1
Food: 1
Service: 1
I’m writing to express my deep disappointment with the recent experience I had at the McDonald’s on Shelbourne. What was once a well-run and welcoming location has unfortunately deteriorated in quality, professionalism, and overall atmosphere.
To begin with, the food I received was poorly prepared — burgers were smashed and sloppily assembled, far from the quality I used to expect from this store. It looked rushed and careless, not up to McDonald’s standards.
Additionally, the staff appeared unprofessional. There was little regard for customer service, and I noticed most of the team communicating only among themselves in Tagalog, which can feel isolating for customers who don’t understand the language. While I respect all cultures and languages, a professional work environment — especially in customer service — should encourage inclusive and clear communication.
What stood out even more was the store manager — she was not in uniform, wore no name tag, and looked more like someone working from home than a leader managing a team in a global brand’s branch. This lack of professionalism reflects poorly on the entire store.
This location used to be a great example of diversity and teamwork, with a staff that was engaged, presentable, and attentive. Now it feels more like a disorganized outlet with minimal oversight, far from what I expect from McDonald’s — especially in Canada.
It’s genuinely disappointing to see how far this store has declined. I hope McDonald’s takes this feedback seriously and considers retraining staff, enforcing proper dress codes, and encouraging a more professional, customer-focused work culture.
Hence, you should thank me for taking the time writing you this review. I hope you learn from this.
Atmosphere: 1
Food: 1
Service: 1
👍The Team HERE are AWESOME ‼️ Kindness goes a long way 🙂
Atmosphere: 5
Food: 5
Service: 5
Don't eat here often, but it was good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always get the food wrong. Not once has my order ever been correct at this location. I'll make a point to go to the hillside location from now on. At least they can do something right over there.
Atmosphere: 1
Food: 1
Service: 1
My order through came cold and completely wrong and missed items! Bad costumer service! I had order Big Mac combo and Cheese Burger with bacon, but the Big came with no meat, and the cheese burger was missing the bacon and fries (that is included in the combo)! I am really unsatisfied with that service and the Uber Eats Service!
Atmosphere: 1
Food: 1
Service: 1
Maccas
Atmosphere: 5
Food: 5
Service: 5
It's McDonald's so this is the fast food scale. This location is nice and bright and clean. I saw a staff member hustling and they were really nice. The food came out quick and was fresh, can't really complain at all.
Atmosphere: 4
Food: 4
Service: 4
Was served a drink in a damaged cup, which spilled everywhere in my cup holder. Be careful!
Atmosphere: 2
Food: 4
Service: 5
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