Wendy's

1800 Old Island Hwy, Victoria
(250) 478-7511

Recent Reviews

Bhagesh Kadyan

The manager is very rude and irritated

Atmosphere: 1

Food: 1

Service: 1

Shannon Mylie

Staff didnt get our order correct took a long time .to get our food.rude staff no warm smiles or greetings didnt even ask if we wanted

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: French Fries, Baconator

Yorkton Group

Worst Wendy’s in all of Canada. Staff cannot understand what you’re ordering and just randomly give you a bag of food and then ignore you. Cobb salad was just lettuce. Cold fries and cold

Atmosphere: 1

Food: 1

Service: 1

Bryan Gold

Said sausage got ?Made coffees after food was ready med coffee in a large cup?? curdled cream yuckSwiss is not real Swiss more like a squirt of who knows what...Washroom looks like it should have been in the New York subway after a drinking festivalThis experience makes me think next time I think Wendy's, I am going to punch myself in the face.Whoops wrong decision,Boo fail see ya never again...Hey Google you should let me post with zero stars.

A MK

I had to exchange my large fry because it was lukewarm and stale, they immediately replaced it with piping hot fries that were still stale and had no salt whatsoever. I figured it was a waste of time to complain a 3rd time if they couldn’t get it right the first two. Go to a different Wendy’s or fast food place bc this one isn’t good . The most ironic thing is the employee shirts promote their ‘fresh fries’

Atmosphere: 1

Food: 1

Service: 1

Mr5Scotty

Foods okWoman at the drive threw is the rudest everAnd refuses to let me see the Interac screen when tapping to payNot sure if prices Iam being charged are the same total Iam told at the screen. Why won’t she let me see it, even when I ask???Feels like sketchy things are happening.AVOID THIS RESTAURANT !!!

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Burger

Lori

Went through the drive though with a long line up behind me. Only to be told no one could order a burger as they had ran out of buns. Guess someone isn't doing their job.

Atmosphere: 3

Food: 1

Service: 1

Reven

Closed at 3pm due to lack of staff. Theres no sign saying this and the front door is still open but you'll have to wait around for them to tell you this.This place used to be alright but it has gone down hill significantly.The kitchen and seating areas are filthy and the customer service is non existant.If I could give this place less than a 1 star I would.Avoid this place.

Atmosphere: 1

Food: 1

Service: 1

Maria Dielmann

This place is the cleanest and most modern Wendy's we have visited. Very friendly staff. The manager, Jeff, was super friendly and welcoming. We don't live here but when we drive through again, we will be back. Thank you.

Atmosphere: 5

Food: 5

Service: 5

Trudy Dempsey

Great! Baked potatoes and their chicken tenders are wonderful... Very fast services is usually a huge lineup. We made it on time for our

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Burger, Wendy’S Baked Potatoes

Cynthia Newman

If I could do 0 star I would. . I haven't been here in so long due to the fact it's always let me down, bit I tried and found the thickest hair in my Dave's single! We need a good Wendy's on the island

Wendy Devlin

Ordered a double got a single ~ I’d just say check your order & hope your belly don’t gurgle later . Sorry not sorry, horrible

Tiffany Lace Charleson (Tiffany lace)

The food at this location is much much better than the blanshard branch. The service is okay. They're efficient. Never a long wait when I go.

Atmosphere: 2

Food: 5

Service: 3

Recommended dishes: Burger, Fries with Sea Salt Cals 210-470, French Fries

Samuel Workman

When you pull up to the drive through and hear nothing for a bit and then the first thing they say is “We don’t have singles!”, it wasn’t a great start. I had two mobile orders to pick up and told them that, then they didn’t confirm anything, it went silent and they didn’t even tell me to pull forward for several minutes so I pulled up to the next window to see what was going on and there I could view some of the operation from the drive through window. They prepared my food without gloves or washing hands in between being a cashier and food service preparation. They barely said anything to me. The total time took about 20 minutes I think. I eventually received my food and it was all there. The food was as follows:Chicken Strips were cold and semi dry, likely an older set that also sat out too long before being served.Dave’s Single, now remember, the first thing they said was that they had no singles and this is two Dave singles that we got so there are two ways they could make this happen. Either you make to order a new patty or you pull a patty out of the chili discard patties and make do (which you are not supposed to ever do). The meat was cool, darker and dry so it certainly wasn’t new.The poutine was put into a salad container which is only rated for cold salads, it is PET number 1, not made for hot items, so they are going against regulations serving this to me, as well as potentially slightly harmful. It was also put in the bag sideways.The fries were not fresh, not hot, not that warm, not that good which is a shame because the new fries when made right are actually quite good now.One of my first jobs was at a Wendy’s (not this one) and it actually showed me that Wendy’s slogan was truthful, that quality is their recipe, however, whoever is running this operation at this location is a disgrace to what Wendy’s represents and having read other reviews corporate should secret shop this location a few times to ensure they do better.

Food: 2

Service: 1

Kelly Kean

7 minutes standing at counter while staff just kept saying one minute. Got tired of being ignored while 2 other customers were waiting just as long. After working 15 hours I just wanted to eat and go home....left without a meal and will never be going back.

Service: 1

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