El Pollo Loco

Name: El Pollo Loco
Address: 2528 W Commonwealth Ave, Alhambra, California, 91803, US
Telephone: (626) 289-9882
Price range: $
Rating: 2.5

$ • Mexican, Fast Food

Hours:
2528 W Commonwealth Ave, Alhambra
(626) 289-9882

Menu Order Online

About El Pollo Loco

El Pollo Loco generally offers consistent food, but some locations have received mixed reviews. Customers praise the sides and highlight that the chicken, when properly cooked, is delicious with good seasoning. Many visitors enjoy the chicken so much that they return often, especially the "crazy chickens" with better quality. The restaurant's atmosphere is welcoming and hacienda-like, and the interior has undergone changes over the years. Some locations have experienced issues like ceiling tiles falling and water crashing down from the ceiling, causing inconvenience. New self-help kiosks have been installed, and while some customers were upset about using them, others found the process simple and quick.

However, there are concerns about the drive-thru service, as some customers feel they receive smaller portions with less freshness. Issues with the quality of avocados and occasional tough chicken have been mentioned. Some customers have also reported problems with the horchata being flat and needing refills. While the speed and simplicity of service are appreciated, there have been complaints about the friendliness of staff, particularly during busy times. Despite these occasional problems, the restaurant is still appreciated for its good food and generally friendly environment.