Felt unwelcomed by the staff. There are no greetings. I walked in line and there's 2 customers placing orders on kiosks. No way I'm not paying high price for this crazy chicken and be my cashier. I walked out.
Atmosphere: 1
Service: 1
Nahum Jarquin
Although there are no ATMs anymore, I see that they are trying to help us use the computer.Wheelchair accessibility: Yeah
Atmosphere: 5
Food: 5
Service: 5
Xiao Chen Huang
Already 3 times my online order missing items. The first time missing 1 taco, the second time broccoli third time with 4 pieces of chicken. Just double-check if they give you all the foods on your order.
Atmosphere: 1
Food: 1
Service: 1
Laura Luciano
I like el pollo loco but not as much as before. The food and portions size has changed throughout the years. The service here always sucks. They have bad service most of the time. The times I've been to this location almost always I stand and wait for service and I'm aways ignored. The employees are either at the drive through or at the food service area. But no one asks if I need anything. It makes me feel like skipping el pollo loco at all their locations and boycot the restaurant completely. And if the service was bad before its going to get worse with the new computerized menu order service. Because the company doesn't want to pay a human person anymore.
With this new kiosk going on they dont want to take anymore orders at the register.Register is only for ebt customers there are 2 self service kiosk one cash one card the line takes forever because as expected some people dont know how to use them . A customer asked the girl if he can have his order taken she said no there are rules that shes following that the register is only for EBT. The customer asked what if I don't want to use the kiosk as she replied then you can't order . Like really losing customers because people dont or cant use the kiosk.
Atmosphere: 1
Service: 1
Diana Vasquez
Usually the food is consistent, but this location had very small portions and was out of the basics...tortillas and green salsa. The staff was not fazed at all... sort of "take it or leave it". Maybe I'll give them another try at some later date.
Out of regular Coke , out of Diet Coke, and out of 3 more sodas. Dirty floor, awful music. Tortillas were cold. Salsa spilled on my order. The worst service I’ve ever had at a pollo local. Manager should be fired.
Atmosphere: 1
Food: 1
Service: 1
Chef Lychee
Literally every time I come here they are out of so many things. It doesn’t matter what time of day I come & I order something. they are “out of it”… very disappointed.
Jill Sampson
The Chicken-Baja Shrimp Tostada came without the shrimp, the lettuce was wilted, there was an adequate amount of beans and rice, but the sour cream and salsa was just a jesture.
They always run out of the basics. I’m surprise they even have chicken. This has happened on several occasions at any time of the day. One time all they had was chicken. No salads, no condiments, tortillas. I went in the morning close to noon and I ordered a double avocado chicken salad and the container it comes in was only filled half way and barely had chicken in it. They should just be called Loco.
Atmosphere: 1
Food: 1
Service: 1
Betty Bet
Unfortunately, the chicken legs and thighs are smaller and can be dry from over cooking or leaving on the grill too long, in hopes of keeping the chicken warm. I have to ask for juicy chicken in the beginning of my order. Otherwise, it's good. All the sides are good. House salsa is okay. Mild. The guacamole salsa is good. The drive through had some issues with reading the right order to the customer, but not checking every side. Therefore, I got another car's order. They probably were offered mine. They were smart to check before they drove off. Unfortunately I did not. I got home and had to eat 2 different sides than I had ordered. Manager fixed it the next day. So, we're all good.
The worst pollo loco in our local area. I’ve ordered so many times from this store since I live down the street. In person and on the app & I NEVER get my order right. Something is always missing or incorrect. I just avoid this store now and drive another couple miles to my next nearest one. It’s worth it. I suggest the same advice to anyone reading this.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Clem
Slowest drive through of any fast food restaurants in the area. Service inside isn't much better. Food and everything else is good.
Atmosphere: 4
Food: 5
Service: 3
Nick Y.
i went for dinner, chicken was great! i was greeted by a new cashier that you can tell she was in training but manager was there helping her. The vibe in the lobby make sit feel like im in a hacienda. what the differences between this one and the newer EPLs? FYI, miss your salsa bar.
Dining area gross and dirty. Never go there again
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Double Chicken Bowl
Felt unwelcomed by the staff. There are no greetings. I walked in line and there's 2 customers placing orders on kiosks. No way I'm not paying high price for this crazy chicken and be my cashier. I walked out.
Atmosphere: 1
Service: 1
Although there are no ATMs anymore, I see that they are trying to help us use the computer.Wheelchair accessibility: Yeah
Atmosphere: 5
Food: 5
Service: 5
Already 3 times my online order missing items. The first time missing 1 taco, the second time broccoli third time with 4 pieces of chicken. Just double-check if they give you all the foods on your order.
Atmosphere: 1
Food: 1
Service: 1
I like el pollo loco but not as much as before. The food and portions size has changed throughout the years. The service here always sucks. They have bad service most of the time. The times I've been to this location almost always I stand and wait for service and I'm aways ignored. The employees are either at the drive through or at the food service area. But no one asks if I need anything. It makes me feel like skipping el pollo loco at all their locations and boycot the restaurant completely. And if the service was bad before its going to get worse with the new computerized menu order service. Because the company doesn't want to pay a human person anymore.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: 2 Piece Chicken Combo, Double Chicken Bowl
With this new kiosk going on they dont want to take anymore orders at the register.Register is only for ebt customers there are 2 self service kiosk one cash one card the line takes forever because as expected some people dont know how to use them . A customer asked the girl if he can have his order taken she said no there are rules that shes following that the register is only for EBT. The customer asked what if I don't want to use the kiosk as she replied then you can't order . Like really losing customers because people dont or cant use the kiosk.
Atmosphere: 1
Service: 1
Usually the food is consistent, but this location had very small portions and was out of the basics...tortillas and green salsa. The staff was not fazed at all... sort of "take it or leave it". Maybe I'll give them another try at some later date.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: 2 Piece Chicken Combo, Pollo Bowl, Chips
Out of regular Coke , out of Diet Coke, and out of 3 more sodas. Dirty floor, awful music. Tortillas were cold. Salsa spilled on my order. The worst service I’ve ever had at a pollo local. Manager should be fired.
Atmosphere: 1
Food: 1
Service: 1
Literally every time I come here they are out of so many things. It doesn’t matter what time of day I come & I order something. they are “out of it”… very disappointed.
The Chicken-Baja Shrimp Tostada came without the shrimp, the lettuce was wilted, there was an adequate amount of beans and rice, but the sour cream and salsa was just a jesture.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
They always run out of the basics. I’m surprise they even have chicken. This has happened on several occasions at any time of the day. One time all they had was chicken. No salads, no condiments, tortillas. I went in the morning close to noon and I ordered a double avocado chicken salad and the container it comes in was only filled half way and barely had chicken in it. They should just be called Loco.
Atmosphere: 1
Food: 1
Service: 1
Unfortunately, the chicken legs and thighs are smaller and can be dry from over cooking or leaving on the grill too long, in hopes of keeping the chicken warm. I have to ask for juicy chicken in the beginning of my order. Otherwise, it's good. All the sides are good. House salsa is okay. Mild. The guacamole salsa is good. The drive through had some issues with reading the right order to the customer, but not checking every side. Therefore, I got another car's order. They probably were offered mine. They were smart to check before they drove off. Unfortunately I did not. I got home and had to eat 2 different sides than I had ordered. Manager fixed it the next day. So, we're all good.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: 2 Piece Chicken Combo, Coleslaw
The worst pollo loco in our local area. I’ve ordered so many times from this store since I live down the street. In person and on the app & I NEVER get my order right. Something is always missing or incorrect. I just avoid this store now and drive another couple miles to my next nearest one. It’s worth it. I suggest the same advice to anyone reading this.
Atmosphere: 1
Food: 1
Service: 1
Slowest drive through of any fast food restaurants in the area. Service inside isn't much better. Food and everything else is good.
Atmosphere: 4
Food: 5
Service: 3
i went for dinner, chicken was great! i was greeted by a new cashier that you can tell she was in training but manager was there helping her. The vibe in the lobby make sit feel like im in a hacienda. what the differences between this one and the newer EPLs? FYI, miss your salsa bar.