El Pollo Loco
$ • Mexican, Fast FoodAbout El Pollo Loco
Customers' Favorites
Double Chicken Tostada Salad
Double Chicken Avocado Salad
Creamy Cilantro Dressing
Chicken Avocado Burrito
2 Piece Chicken Combo
Original Pollo Bowl
Double Chicken Bowl
Half Chicken Meal
Loco Side Salad
Meal for Two
El Pollo Loco Reviews
311 ratings
Share your opinion about El Pollo Loco
Came to eat lunch at this location in a Friday afternoon and was very happy with the food and service! Ever though the drive thru was pretty busy, Jessenia and the shift manager were super kind and attentive and delivered our food fresh and warm. Will be coming to this location more often!
Food good but cooks need to be careful on their chopping. Lots of bones...plus ordered two meals that included churros and only got some for one order.
Service to slow
Hours
| Monday | 9AM - 11PM |
| Tuesday | 9AM - 11PM |
| Wednesday | 9AM - 11PM |
| Thursday | 9AM - 11PM |
| Friday | 9AM - 11PM |
| Saturday | 10AM - 11PM |
| Sunday | 10AM - 11PM |
El Pollo Loco generally offers consistent food, but some locations have received mixed reviews. Customers praise the sides and highlight that the chicken, when properly cooked, is delicious with good seasoning. Many visitors enjoy the chicken so much that they return often, especially the "crazy chickens" with better quality. The restaurant's atmosphere is welcoming and hacienda-like, and the interior has undergone changes over the years. Some locations have experienced issues like ceiling tiles falling and water crashing down from the ceiling, causing inconvenience. New self-help kiosks have been installed, and while some customers were upset about using them, others found the process simple and quick.
However, there are concerns about the drive-thru service, as some customers feel they receive smaller portions with less freshness. Issues with the quality of avocados and occasional tough chicken have been mentioned. Some customers have also reported problems with the horchata being flat and needing refills. While the speed and simplicity of service are appreciated, there have been complaints about the friendliness of staff, particularly during busy times. Despite these occasional problems, the restaurant is still appreciated for its good food and generally friendly environment.