The bathroom was out of order and the employees were not very apologetic about it. In my opinion restaurants that fail to have functioning restrooms for their paying customers should not be allowed to be open.
Atmosphere: 1
F S
The worst. They accused me of trying to steal a SALAD. Really? Then found out in their system they messed up.
Atmosphere: 1
Food: 1
Service: 1
Kristine Ocampo
Catering was a horrible experience here unfortunately. I ordered through their catering website, EZ Cater, and I got a call 10 minutes before it was supposed to be delivered that DoorDash denied the delivery. So they subcontract out their delivery services fyi (like I could've done that myself honestly and ordered through DoorDash). I decided to drive there myself to pick up my order, and when I got there, they didn't even finish packing it up! They were still assembling boxes and were very disorganized. They even stopped halfway to help other customers in store, and it took 40 minutes from my arrival to even receive everything. Mind you, this was a whole hour after it was supposed to be delivered. Horrible experience and they only refunded the delivery fee and offered a 10% discount on my next catering order (never happening). Would not recommend this location if you have an event to cater.
Francois Gregory
I was the only one in there tonight. I assume that's why I got home with Stale Bread.
TBiZzLe
Was dirty, worker was rude, sandwich was made sloppy and it didn't taste good either. I'm feeling that might have been my last visit to subway.
Atmosphere: 2
Food: 2
Service: 1
Vivian Angon
This store is ALWAYS clean, morning manager and staff are so nice and friendly. My online orders are always ready and correct.
Atmosphere: 5
Food: 5
Service: 5
Mariam Roa
It was the worst experience I’ve ever had with customer service. The experience was so bad that I will have no choice but to post a review online so customers will be weary of what to expect when walking into this particular establishment. I ordered our lunch online because we only have a 30 minute lunch break. I walked in at exactly 12:30 when I received notification that my order was ready. As I approached the pick up counter Jose who was the employee in charge of handing out online pick up orders asked for my name. When I checked out as a guest, the subway app did not ask for my name so I assumed I just needed my order number ready which I did. Unbeknownst to me my phone had automatically filled out that portion but added my son’s name instead of mine. When I gave my order number to Jose he proceeded to explain that the order number meant nothing and he needed a name. Again I didn’t know I had to use any of my 2 sons names so I asked Jose several times to just check the order number which he refused. His attitude was very dismissive so I asked what were my options because I had already been charged for my order and I had received confirmation that it was ready. Another female employee attempted to assist but again her attitude was dismissive as well. It was basically if your name isn’t in our system then you weren’t charged so resubmit your order. I explained again that I was already charged and she went as far as denying I was. She then proceeded to read out the names on their system for online orders and 2 of the names she called out were Andrew and David which coincidentally are my 2 son's names. I told the female employee who I can only assume was the lead in charge, to check order numbers for those 2 names. Andrew’s name turned out to be our order. This whole situation could have been resolved in a minute had Jose checked the number order like I asked but instead it took away 15 minutes of our lunch time. At the end Jose could and would not admit to his poor customer service but instead went as far as trying to argue how they work which at the end as a customer is irrelevant. He tried to justify his quality of work over the quantity of orders they had at that moment which at the end is redundant because quality should never suffer due to any employees lack of awareness in the field which he should have been properly trained for.
Atmosphere: 1
Food: 1
Service: 1
Thanh sang Phuong
First time try this location, disappointed… Bread very dry looks like keeps at least 2-3 days . Will not try again.
Atmosphere: 4
Food: 3
Service: 4
Crystal Chavez
Parking: Parking located in the back
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cold Cut Combo
Helga Ohlin
The manages is so rude and always has a bad attitude
06/04-Need better workers. Tattoo arms, glasses. Starting arguing with herself. First, this is a sandwich store. Why is it open without a toaster? Second, I never gave her any issue. I actually apologized for missing the sign....... if you're gonna hire ex-cons. At least the ones who know their own place
Atmosphere: 1
Food: 1
Service: 1
Tyrus Pinto
Rude staff a medium sized guy getting angry on customers by banging the oven door as I asked for an another subway. Training of the staff on how to speak with customer is the main thing yourl need to do or else one day You guys might get shut down bcz of ur staff .
SALINAS RAMIRO
I ordered a sandwich and the girl makiing my sandwich was very rude, I asked her if she was ok, because I ordered extra toppings and she rolled her eyes at me. I asked her that I was sorry for asking. Didn't think it was such a problem.
Atmosphere: 1
Food: 1
Service: 1
Andrew Barboza
Worker was really rude while I was trying to ask a question
Didn't warm up the chicken when I asked about it
Was over charged for a combo and a soda
Atmosphere: 1
Food: 1
Service: 1
Jinger Rippy
Worst experience ever! Placed a door dash order and half of my order was forgotten. When contacting the store, it took me three attempts to actually get a human on the phone. When somebody answered, it was answered by a “yeah?” I asked if I was speaking with SUBWAY, the kid answered back saying “yeah”. And he continues to go on and talk about chips that they didn’t have. I told him he was speaking to the wrong person, and I had an issue with an order. He could not handle the phone call Said he was gonna put some other girl on the phone. The “girl” comes on the phone and she was just as useless. Told me just to call DoorDash to get my money back or I could come tomorrow to pick up my order. Acted as if she was unaware of the order. They said that they had no management there. This is what “fast food” is going to become. Completely overpriced and incompetent people for a high pay and the customers paying those high prices suffer. I just wanted them to know that an order was incorrect. Then, the only sandwich that was delivered, wasn’t even correct. DoorDash was no better as the Dasher who delivered the food didn’t speak any English so I was unable to explain to him what was going on. The receipt on the bag he handed me clearly showed two sandwiches. But that’s a complaint for DoorDash. I would not recommend going to this location! It is ran by a ton of incompetent children.
The bathroom was out of order and the employees were not very apologetic about it. In my opinion restaurants that fail to have functioning restrooms for their paying customers should not be allowed to be open.
Atmosphere: 1
The worst. They accused me of trying to steal a SALAD. Really? Then found out in their system they messed up.
Atmosphere: 1
Food: 1
Service: 1
Catering was a horrible experience here unfortunately. I ordered through their catering website, EZ Cater, and I got a call 10 minutes before it was supposed to be delivered that DoorDash denied the delivery. So they subcontract out their delivery services fyi (like I could've done that myself honestly and ordered through DoorDash). I decided to drive there myself to pick up my order, and when I got there, they didn't even finish packing it up! They were still assembling boxes and were very disorganized. They even stopped halfway to help other customers in store, and it took 40 minutes from my arrival to even receive everything. Mind you, this was a whole hour after it was supposed to be delivered. Horrible experience and they only refunded the delivery fee and offered a 10% discount on my next catering order (never happening). Would not recommend this location if you have an event to cater.
I was the only one in there tonight. I assume that's why I got home with Stale Bread.
Was dirty, worker was rude, sandwich was made sloppy and it didn't taste good either. I'm feeling that might have been my last visit to subway.
Atmosphere: 2
Food: 2
Service: 1
This store is ALWAYS clean, morning manager and staff are so nice and friendly. My online orders are always ready and correct.
Atmosphere: 5
Food: 5
Service: 5
It was the worst experience I’ve ever had with customer service. The experience was so bad that I will have no choice but to post a review online so customers will be weary of what to expect when walking into this particular establishment. I ordered our lunch online because we only have a 30 minute lunch break. I walked in at exactly 12:30 when I received notification that my order was ready. As I approached the pick up counter Jose who was the employee in charge of handing out online pick up orders asked for my name. When I checked out as a guest, the subway app did not ask for my name so I assumed I just needed my order number ready which I did. Unbeknownst to me my phone had automatically filled out that portion but added my son’s name instead of mine. When I gave my order number to Jose he proceeded to explain that the order number meant nothing and he needed a name. Again I didn’t know I had to use any of my 2 sons names so I asked Jose several times to just check the order number which he refused. His attitude was very dismissive so I asked what were my options because I had already been charged for my order and I had received confirmation that it was ready. Another female employee attempted to assist but again her attitude was dismissive as well. It was basically if your name isn’t in our system then you weren’t charged so resubmit your order. I explained again that I was already charged and she went as far as denying I was. She then proceeded to read out the names on their system for online orders and 2 of the names she called out were Andrew and David which coincidentally are my 2 son's names. I told the female employee who I can only assume was the lead in charge, to check order numbers for those 2 names. Andrew’s name turned out to be our order. This whole situation could have been resolved in a minute had Jose checked the number order like I asked but instead it took away 15 minutes of our lunch time. At the end Jose could and would not admit to his poor customer service but instead went as far as trying to argue how they work which at the end as a customer is irrelevant. He tried to justify his quality of work over the quantity of orders they had at that moment which at the end is redundant because quality should never suffer due to any employees lack of awareness in the field which he should have been properly trained for.
Atmosphere: 1
Food: 1
Service: 1
First time try this location, disappointed…
Bread very dry looks like keeps at least 2-3 days . Will not try again.
Atmosphere: 4
Food: 3
Service: 4
Parking: Parking located in the back
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cold Cut Combo
The manages is so rude and always has a bad attitude
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
06/04-Need better workers. Tattoo arms, glasses. Starting arguing with herself. First, this is a sandwich store. Why is it open without a toaster? Second, I never gave her any issue. I actually apologized for missing the sign....... if you're gonna hire ex-cons. At least the ones who know their own place
Atmosphere: 1
Food: 1
Service: 1
Rude staff a medium sized guy getting angry on customers by banging the oven door as I asked for an another subway. Training of the staff on how to speak with customer is the main thing yourl need to do or else one day You guys might get shut down bcz of ur staff .
I ordered a sandwich and the girl makiing my sandwich was very rude, I asked her if she was ok, because I ordered extra toppings and she rolled her eyes at me. I asked her that I was sorry for asking. Didn't think it was such a problem.
Atmosphere: 1
Food: 1
Service: 1
Worker was really rude while I was trying to ask a question
Didn't warm up the chicken when I asked about it
Was over charged for a combo and a soda
Atmosphere: 1
Food: 1
Service: 1
Worst experience ever! Placed a door dash order and half of my order was forgotten. When contacting the store, it took me three attempts to actually get a human on the phone. When somebody answered, it was answered by a “yeah?” I asked if I was speaking with SUBWAY, the kid answered back saying “yeah”. And he continues to go on and talk about chips that they didn’t have. I told him he was speaking to the wrong person, and I had an issue with an order. He could not handle the phone call Said he was gonna put some other girl on the phone. The “girl” comes on the phone and she was just as useless. Told me just to call DoorDash to get my money back or I could come tomorrow to pick up my order. Acted as if she was unaware of the order. They said that they had no management there. This is what “fast food” is going to become. Completely overpriced and incompetent people for a high pay and the customers paying those high prices suffer. I just wanted them to know that an order was incorrect. Then, the only sandwich that was delivered, wasn’t even correct. DoorDash was no better as the Dasher who delivered the food didn’t speak any English so I was unable to explain to him what was going on. The receipt on the bag he handed me clearly showed two sandwiches. But that’s a complaint for DoorDash. I would not recommend going to this location! It is ran by a ton of incompetent children.
Food: 1
Service: 1
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