They only give me one napkin,I ask them one more they say they cannot do that.
Atmosphere: 1
Food: 1
Service: 1
SHANAY GOUDY
Both employees ignored me and proceeded to work on the same online order until I asked if I could just order soup, btw they didn’t have the soup s I wasted 10 minutes waiting to be attended to.
John Lee
Ordered a Footlong Roast Beef and Sunchips and 20oz drink through the mobile app. When I arrived a 60-70 year old female employee gives me a bag. I said I also had chips and a drink. She said the chips were in the bag. But said I did not order a drink. I show her the reciept taped on the bag where it shows 20oz fountain. She gives it to me without even saying sorry. The nicer gentleman working with her apologized for her. But she just acted like she did nothing wrong. Just looking at how the reciept is written, it makes no sense how she saw the Sunchips but not the 20oz fountain drink. Upon eating the sandwich while typing this review, I noticed that the bread was not even toasted. And while I was eating and observed other customers ordering their food, I noticed that they do not accept Credit Card for some reason or another and forced everyone to pay in cash. The last time I was here I found plastic in my food, which they did replace the order. But still it shows that this location is getting worse and worse every time I come here.
Atmosphere: 2
Food: 2
Service: 1
Daniel Golarz
The bathroom was out of order and the employees were not very apologetic about it. In my opinion restaurants that fail to have functioning restrooms for their paying customers should not be allowed to be open.
Atmosphere: 1
F S
The worst. They accused me of trying to steal a SALAD. Really? Then found out in their system they messed up.
Atmosphere: 1
Food: 1
Service: 1
Kristine Ocampo
Catering was a horrible experience here unfortunately. I ordered through their catering website, EZ Cater, and I got a call 10 minutes before it was supposed to be delivered that DoorDash denied the delivery. So they subcontract out their delivery services fyi (like I could've done that myself honestly and ordered through DoorDash). I decided to drive there myself to pick up my order, and when I got there, they didn't even finish packing it up! They were still assembling boxes and were very disorganized. They even stopped halfway to help other customers in store, and it took 40 minutes from my arrival to even receive everything. Mind you, this was a whole hour after it was supposed to be delivered. Horrible experience and they only refunded the delivery fee and offered a 10% discount on my next catering order (never happening). Would not recommend this location if you have an event to cater.
Francois Gregory
I was the only one in there tonight. I assume that's why I got home with Stale Bread.
TBiZzLe
Was dirty, worker was rude, sandwich was made sloppy and it didn't taste good either. I'm feeling that might have been my last visit to subway.
Atmosphere: 2
Food: 2
Service: 1
Vivian Angon
This store is ALWAYS clean, morning manager and staff are so nice and friendly. My online orders are always ready and correct.
Atmosphere: 5
Food: 5
Service: 5
Mariam Roa
It was the worst experience I’ve ever had with customer service. The experience was so bad that I will have no choice but to post a review online so customers will be weary of what to expect when walking into this particular establishment. I ordered our lunch online because we only have a 30 minute lunch break. I walked in at exactly 12:30 when I received notification that my order was ready. As I approached the pick up counter Jose who was the employee in charge of handing out online pick up orders asked for my name. When I checked out as a guest, the subway app did not ask for my name so I assumed I just needed my order number ready which I did. Unbeknownst to me my phone had automatically filled out that portion but added my son’s name instead of mine. When I gave my order number to Jose he proceeded to explain that the order number meant nothing and he needed a name. Again I didn’t know I had to use any of my 2 sons names so I asked Jose several times to just check the order number which he refused. His attitude was very dismissive so I asked what were my options because I had already been charged for my order and I had received confirmation that it was ready. Another female employee attempted to assist but again her attitude was dismissive as well. It was basically if your name isn’t in our system then you weren’t charged so resubmit your order. I explained again that I was already charged and she went as far as denying I was. She then proceeded to read out the names on their system for online orders and 2 of the names she called out were Andrew and David which coincidentally are my 2 son's names. I told the female employee who I can only assume was the lead in charge, to check order numbers for those 2 names. Andrew’s name turned out to be our order. This whole situation could have been resolved in a minute had Jose checked the number order like I asked but instead it took away 15 minutes of our lunch time. At the end Jose could and would not admit to his poor customer service but instead went as far as trying to argue how they work which at the end as a customer is irrelevant. He tried to justify his quality of work over the quantity of orders they had at that moment which at the end is redundant because quality should never suffer due to any employees lack of awareness in the field which he should have been properly trained for.
First time try this location, disappointed… Bread very dry looks like keeps at least 2-3 days . Will not try again.
Atmosphere: 4
Food: 3
Service: 4
Crystal Chavez
Parking: Parking located in the back
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cold Cut Combo
Helga Ohlin
The manages is so rude and always has a bad attitude
Atmosphere: 1
Food: 1
Service: 1
John Wang
06/04-Need better workers. Tattoo arms, glasses. Starting arguing with herself. First, this is a sandwich store. Why is it open without a toaster? Second, I never gave her any issue. I actually apologized for missing the sign....... if you're gonna hire ex-cons. At least the ones who know their own place
Atmosphere: 1
Food: 1
Service: 1
Tyrus Pinto
Rude staff a medium sized guy getting angry on customers by banging the oven door as I asked for an another subway. Training of the staff on how to speak with customer is the main thing yourl need to do or else one day You guys might get shut down bcz of ur staff .
They only give me one napkin,I ask them one more they say they cannot do that.
Atmosphere: 1
Food: 1
Service: 1
Both employees ignored me and proceeded to work on the same online order until I asked if I could just order soup, btw they didn’t have the soup s I wasted 10 minutes waiting to be attended to.
Ordered a Footlong Roast Beef and Sunchips and 20oz drink through the mobile app. When I arrived a 60-70 year old female employee gives me a bag. I said I also had chips and a drink. She said the chips were in the bag. But said I did not order a drink. I show her the reciept taped on the bag where it shows 20oz fountain. She gives it to me without even saying sorry. The nicer gentleman working with her apologized for her. But she just acted like she did nothing wrong. Just looking at how the reciept is written, it makes no sense how she saw the Sunchips but not the 20oz fountain drink. Upon eating the sandwich while typing this review, I noticed that the bread was not even toasted. And while I was eating and observed other customers ordering their food, I noticed that they do not accept Credit Card for some reason or another and forced everyone to pay in cash. The last time I was here I found plastic in my food, which they did replace the order. But still it shows that this location is getting worse and worse every time I come here.
Atmosphere: 2
Food: 2
Service: 1
The bathroom was out of order and the employees were not very apologetic about it. In my opinion restaurants that fail to have functioning restrooms for their paying customers should not be allowed to be open.
Atmosphere: 1
The worst. They accused me of trying to steal a SALAD. Really? Then found out in their system they messed up.
Atmosphere: 1
Food: 1
Service: 1
Catering was a horrible experience here unfortunately. I ordered through their catering website, EZ Cater, and I got a call 10 minutes before it was supposed to be delivered that DoorDash denied the delivery. So they subcontract out their delivery services fyi (like I could've done that myself honestly and ordered through DoorDash). I decided to drive there myself to pick up my order, and when I got there, they didn't even finish packing it up! They were still assembling boxes and were very disorganized. They even stopped halfway to help other customers in store, and it took 40 minutes from my arrival to even receive everything. Mind you, this was a whole hour after it was supposed to be delivered. Horrible experience and they only refunded the delivery fee and offered a 10% discount on my next catering order (never happening). Would not recommend this location if you have an event to cater.
I was the only one in there tonight. I assume that's why I got home with Stale Bread.
Was dirty, worker was rude, sandwich was made sloppy and it didn't taste good either. I'm feeling that might have been my last visit to subway.
Atmosphere: 2
Food: 2
Service: 1
This store is ALWAYS clean, morning manager and staff are so nice and friendly. My online orders are always ready and correct.
Atmosphere: 5
Food: 5
Service: 5
It was the worst experience I’ve ever had with customer service. The experience was so bad that I will have no choice but to post a review online so customers will be weary of what to expect when walking into this particular establishment. I ordered our lunch online because we only have a 30 minute lunch break. I walked in at exactly 12:30 when I received notification that my order was ready. As I approached the pick up counter Jose who was the employee in charge of handing out online pick up orders asked for my name. When I checked out as a guest, the subway app did not ask for my name so I assumed I just needed my order number ready which I did. Unbeknownst to me my phone had automatically filled out that portion but added my son’s name instead of mine. When I gave my order number to Jose he proceeded to explain that the order number meant nothing and he needed a name. Again I didn’t know I had to use any of my 2 sons names so I asked Jose several times to just check the order number which he refused. His attitude was very dismissive so I asked what were my options because I had already been charged for my order and I had received confirmation that it was ready. Another female employee attempted to assist but again her attitude was dismissive as well. It was basically if your name isn’t in our system then you weren’t charged so resubmit your order. I explained again that I was already charged and she went as far as denying I was. She then proceeded to read out the names on their system for online orders and 2 of the names she called out were Andrew and David which coincidentally are my 2 son's names. I told the female employee who I can only assume was the lead in charge, to check order numbers for those 2 names. Andrew’s name turned out to be our order. This whole situation could have been resolved in a minute had Jose checked the number order like I asked but instead it took away 15 minutes of our lunch time. At the end Jose could and would not admit to his poor customer service but instead went as far as trying to argue how they work which at the end as a customer is irrelevant. He tried to justify his quality of work over the quantity of orders they had at that moment which at the end is redundant because quality should never suffer due to any employees lack of awareness in the field which he should have been properly trained for.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
First time try this location, disappointed…
Bread very dry looks like keeps at least 2-3 days . Will not try again.
Atmosphere: 4
Food: 3
Service: 4
Parking: Parking located in the back
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cold Cut Combo
The manages is so rude and always has a bad attitude
Atmosphere: 1
Food: 1
Service: 1
06/04-Need better workers. Tattoo arms, glasses. Starting arguing with herself. First, this is a sandwich store. Why is it open without a toaster? Second, I never gave her any issue. I actually apologized for missing the sign....... if you're gonna hire ex-cons. At least the ones who know their own place
Atmosphere: 1
Food: 1
Service: 1
Rude staff a medium sized guy getting angry on customers by banging the oven door as I asked for an another subway. Training of the staff on how to speak with customer is the main thing yourl need to do or else one day You guys might get shut down bcz of ur staff .
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