Great customer service by Carlos Arteaga: Kind, helpful, and efficient.
Joseph Mejia
Only thing wrong no drive thru
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Burger, Sandwich
Novian Hines
Went for the one dollar meal showed all info and was turned away lady was rude wasn’t even comfortable asking for the bathroom code lady judged me as soon as I asked for the deal had to drive all the way to Buena Park to be treated decent
Atmosphere: 1
Food: 1
Service: 1
Daniel Marta
Great customers service and quality food fast service great location
Atmosphere: 5
Food: 5
Service: 5
Pennie Mack
recently visited Carl's Jr. for a quick lunch, excited to make use of my 30-minute break. Upon entering, I saw a sign advertising a special offer: download the app, join the rewards program, and receive a free hamburger. Intrigued, I quickly downloaded the app, scanned it, and presented it to the staff, eager to redeem my reward.
That's where things took a turn. The first employee, who had limited English skills, needed to call over another staff member for assistance. I was informed that although I had joined the rewards program, I would need to make a purchase for at least a dollar to access the offer. However, the staff member then explained that I would have to make multiple purchases over time to earn enough points before I could redeem any rewards, which was not indicated on the sign.
The second employee confirmed that while I had registered for the app, they couldn't locate the code to redeem my free hamburger. For about 22 minutes, they had my phone in hand, but we got nowhere. Frustrated and still hungry, I eventually left empty-handed.
To top it off, I was given a number to call for further assistance, but I haven't received any responses. I genuinely like Carl's Jr., but this experience was a waste of my time. I walked out hungry and disappointed. I hope they can clarify their promotions and improve customer service in the future I was very aware that I would have to purchase something valued at a dollar or more which I walked in there to buy anyways.. but after being told I needed to accumulate points before I can retrieve my burger what's ridiculous.. and then the other employee not knowing where to find the code on the app 😮 the language barrier didn't help either.. they still have good hamburgers I just wasn't able to get one paid or otherwise
Atmosphere: 2
Service: 1
Isabel Rosas
Very nice location. Very clean. The cashier was extremely nice. She displayed excellent customer service. Definitely recommend 10/10
Atmosphere: 5
Food: 5
Service: 5
Margarita Alonso
I love WesternBacon Baby
Atmosphere: 5
Food: 5
Service: 5
Elizabeth
The food was good but the soda wasn't, the coke tasted water or was it me? But everything else was okay.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Club
Robert Ramos
First time having the chicken tenders 🤯 and I gotta tell you...that shiznit was on 🔥🔥🔥 that the whole O.C. 🚒🚒🚒🚒🚒🚒🚒🚒's had to come!
Best fast food burger.
Great customer service by Carlos Arteaga: Kind, helpful, and efficient.
Only thing wrong no drive thru
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Burger, Sandwich
Went for the one dollar meal showed all info and was turned away lady was rude wasn’t even comfortable asking for the bathroom code lady judged me as soon as I asked for the deal had to drive all the way to Buena Park to be treated decent
Atmosphere: 1
Food: 1
Service: 1
Great customers service and quality food fast service great location
Atmosphere: 5
Food: 5
Service: 5
recently visited Carl's Jr. for a quick lunch, excited to make use of my 30-minute break. Upon entering, I saw a sign advertising a special offer: download the app, join the rewards program, and receive a free hamburger. Intrigued, I quickly downloaded the app, scanned it, and presented it to the staff, eager to redeem my reward.
That's where things took a turn. The first employee, who had limited English skills, needed to call over another staff member for assistance. I was informed that although I had joined the rewards program, I would need to make a purchase for at least a dollar to access the offer. However, the staff member then explained that I would have to make multiple purchases over time to earn enough points before I could redeem any rewards, which was not indicated on the sign.
The second employee confirmed that while I had registered for the app, they couldn't locate the code to redeem my free hamburger. For about 22 minutes, they had my phone in hand, but we got nowhere. Frustrated and still hungry, I eventually left empty-handed.
To top it off, I was given a number to call for further assistance, but I haven't received any responses. I genuinely like Carl's Jr., but this experience was a waste of my time. I walked out hungry and disappointed. I hope they can clarify their promotions and improve customer service in the future I was very aware that I would have to purchase something valued at a dollar or more which I walked in there to buy anyways.. but after being told I needed to accumulate points before I can retrieve my burger what's ridiculous.. and then the other employee not knowing where to find the code on the app 😮 the language barrier didn't help either.. they still have good hamburgers I just wasn't able to get one paid or otherwise
Atmosphere: 2
Service: 1
Very nice location. Very clean. The cashier was extremely nice. She displayed excellent customer service. Definitely recommend 10/10
Atmosphere: 5
Food: 5
Service: 5
I love WesternBacon Baby
Atmosphere: 5
Food: 5
Service: 5
The food was good but the soda wasn't, the coke tasted water or was it me? But everything else was okay.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Club
First time having the chicken tenders 🤯 and I gotta tell you...that shiznit was on 🔥🔥🔥 that the whole O.C. 🚒🚒🚒🚒🚒🚒🚒🚒's had to come!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good 😊
Atmosphere: 5
Food: 5
Service: 5
Good enough
Food: 4
Service: 4
The best burgers in the business
Atmosphere: 5
Food: 5
Service: 5
Got at end of night so it was slow. Quiet, didn't realize it didn't have a drive thru.
Atmosphere: 5
Food: 5
Service: 5
30 piece nugs for 20 bucks! You can't beat that before going to Disneyland and during
Atmosphere: 3
Food: 5
Service: 5
Loading...