I have to say that Robert C. Runs a tight shop. Very efficient and smooth operation when he leads the team. His store is clean, professional and always filling orders with 100% accuracy. Much appreciated in this community.
Rico Zhang (Rico)
The high school student who works here (Joe if I remembered his name correctly) is always in good spirit with a great work ethic.Good kid with a bright future.
Atmosphere: 5
Food: 5
Service: 5
Tobbie Mok
Order process fast and friendly service. Love the El pollo loco chicken ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl, 2pc Chicken - Leg & Thigh Meal, Quesadilla, Macaroni & Cheese
Kim H.
Ordered 2 salads and a 3 pc combo got home and I had 1 breast and half a wing if you can call it a wing mash potatoes were lukewarm very unhappy. As far as the salads the double chicken was filled nicely but the classic wasn't even at the top of the tostada shell it's like I handful of lettuce very unhappy when you spend $30.00 on dinner and it wasn't great :(
vickie wagner
Manager Robert is awesome. Had a coupon issue and he handled it. Really nice meal for 2 option is a nicely rounded
Atmosphere: 5
Food: 5
Service: 5
ghaida'a alqurashi
The food was very delicious but , Need to be careful about the hygiene and cleaning. I use to clean my table in restaurant ??
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: 2pc Chicken - Leg & Thigh Meal
Douglas K.
I rarely write reviews unless the establishment is great or terrible, and usually never for a chain fast food restaurant so let this be my first. I've been coming to this El Pollo Loco for several years now and I've been impressed at the consistency of the customer service and food quality. It's not usually a hallmark of any fast food type establishment to provide any type of customer service beyond the minimum since hey, the food is cheap and quick, what more can one expect? But this place stood out because everytime I've gone, whether it's busy or slow, there's always a manager working the counter with a smile, even going so far as to see how you're doing. It's not surprising that the service was good, but a pleasant surprise because it has been consistently good. Also, the chicken is decently tasty and again, consistent in quality every time I order. I've had everything from their chicken meals to their stuffed Quesadillas, paired with both their spicy avocado and pico de gallo salsas, they're all delicious. Now is it the BEST tasting chicken or the most juicy chicken out there? No, but for the cost and it being fast food, it's pretty damn good, not too salty, not too dry, just a decent amount of seasoning and juiciness to satisfy my appetite. Also, if you download the app, there are always some sort of special deals going on, not to mention the rewards points actually accumulate quickly enough to land you a free meal. Shout out to the manager and staff for making my usual fast food experience much better!
Mo Ni Ka C
Surprisingly the restroom is super clean. Thank you!They have good manners.
Atmosphere: 5
Food: 4
Service: 5
Vicky W.
Stuffings and fillings are like delicious jems hidden inside. Very cheesy and meaty. Filled and stuffed dishes are a pure delight!! Here I have the OVERSTUFFED QUESADILLAS: Top: Chipotle Chicken Middle: Poblano Chicken Bottom: Shredded Beef Avocado It's a chained fast food restaurant so everything is quick and efficient for the service. Pretty nice and clean dining area with inviting background music.
Really nice El pollo loco in Arcadia! Good food, cooked made to order and it was fresh. Inside of the dining room was clean. Staff was nice! No complaints, will return.
Hector Monreal
Great food and friendly staff and
Atmosphere: 5
Food: 5
Service: 5
Maynard Cabellon
Just a solid fast food experience.
Atmosphere: 4
Food: 4
Service: 4
master h 88
El Pollo Loco has become a go-to destination for me when I'm craving delicious, authentic Mexican cuisine with a modern twist. The vibrant ambiance, friendly staff, and mouthwatering menu options make for an enjoyable dining experience every time.
Atmosphere: 5
Food: 5
Service: 5
Vivian A.
COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is available for take outs and has some indoor seating available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my food from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is of a decent size. It's not too big nor too small. It's just right. This parking lot doesn't get full very easily or quickly. Parking spots sizes are perfect too. Food: I ordered the BRC burritos. A classic and favorite burrito of mine. The BRC stands for Beans, Rice, and Cheese which means you get protein, carbs, and calcium. It tastes amazing. Everything has a noticeable flavor and texture so it goes well together.Staff: The staff here are very friendly, nice, and fast. They accept both cash and credit cards. There is no credit card minimum.
Friendly staff relaxed place and good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Platter, 2pc Chicken - Leg & Thigh Meal, Classic Crunchy Taco, Churro
I have to say that Robert C. Runs a tight shop. Very efficient and smooth operation when he leads the team. His store is clean, professional and always filling orders with 100% accuracy. Much appreciated in this community.
The high school student who works here (Joe if I remembered his name correctly) is always in good spirit with a great work ethic.Good kid with a bright future.
Atmosphere: 5
Food: 5
Service: 5
Order process fast and friendly service. Love the El pollo loco chicken ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl, 2pc Chicken - Leg & Thigh Meal, Quesadilla, Macaroni & Cheese
Ordered 2 salads and a 3 pc combo got home and I had 1 breast and half a wing if you can call it a wing mash potatoes were lukewarm very unhappy. As far as the salads the double chicken was filled nicely but the classic wasn't even at the top of the tostada shell it's like I handful of lettuce very unhappy when you spend $30.00 on dinner and it wasn't great :(
Manager Robert is awesome. Had a coupon issue and he handled it. Really nice meal for 2 option is a nicely rounded
Atmosphere: 5
Food: 5
Service: 5
The food was very delicious but , Need to be careful about the hygiene and cleaning. I use to clean my table in restaurant ??
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: 2pc Chicken - Leg & Thigh Meal
I rarely write reviews unless the establishment is great or terrible, and usually never for a chain fast food restaurant so let this be my first. I've been coming to this El Pollo Loco for several years now and I've been impressed at the consistency of the customer service and food quality. It's not usually a hallmark of any fast food type establishment to provide any type of customer service beyond the minimum since hey, the food is cheap and quick, what more can one expect? But this place stood out because everytime I've gone, whether it's busy or slow, there's always a manager working the counter with a smile, even going so far as to see how you're doing. It's not surprising that the service was good, but a pleasant surprise because it has been consistently good. Also, the chicken is decently tasty and again, consistent in quality every time I order. I've had everything from their chicken meals to their stuffed Quesadillas, paired with both their spicy avocado and pico de gallo salsas, they're all delicious. Now is it the BEST tasting chicken or the most juicy chicken out there? No, but for the cost and it being fast food, it's pretty damn good, not too salty, not too dry, just a decent amount of seasoning and juiciness to satisfy my appetite. Also, if you download the app, there are always some sort of special deals going on, not to mention the rewards points actually accumulate quickly enough to land you a free meal. Shout out to the manager and staff for making my usual fast food experience much better!
Surprisingly the restroom is super clean. Thank you!They have good manners.
Atmosphere: 5
Food: 4
Service: 5
Stuffings and fillings are like delicious jems hidden inside. Very cheesy and meaty. Filled and stuffed dishes are a pure delight!! Here I have the OVERSTUFFED QUESADILLAS: Top: Chipotle Chicken Middle: Poblano Chicken Bottom: Shredded Beef Avocado It's a chained fast food restaurant so everything is quick and efficient for the service. Pretty nice and clean dining area with inviting background music.
Restaurantji Recommends
Really nice El pollo loco in Arcadia! Good food, cooked made to order and it was fresh. Inside of the dining room was clean. Staff was nice! No complaints, will return.
Great food and friendly staff and
Atmosphere: 5
Food: 5
Service: 5
Just a solid fast food experience.
Atmosphere: 4
Food: 4
Service: 4
El Pollo Loco has become a go-to destination for me when I'm craving delicious, authentic Mexican cuisine with a modern twist. The vibrant ambiance, friendly staff, and mouthwatering menu options make for an enjoyable dining experience every time.
Atmosphere: 5
Food: 5
Service: 5
COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is available for take outs and has some indoor seating available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my food from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is of a decent size. It's not too big nor too small. It's just right. This parking lot doesn't get full very easily or quickly. Parking spots sizes are perfect too. Food: I ordered the BRC burritos. A classic and favorite burrito of mine. The BRC stands for Beans, Rice, and Cheese which means you get protein, carbs, and calcium. It tastes amazing. Everything has a noticeable flavor and texture so it goes well together.Staff: The staff here are very friendly, nice, and fast. They accept both cash and credit cards. There is no credit card minimum.